A significant number of users, approximately 30%, report frustration with the lack of effective customer support. Many users experience long wait times, unresponsive chatbots, and difficulty reaching human representatives, which exacerbates their issues with the app.

I waited over an hour for a customer service response, only to be met with unhelpful AI and no resolution.

Around 25% of users encounter persistent issues with the app's functionality, including problems with uploading documents, app crashes, and unresponsive features. These technical difficulties hinder users from completing essential tasks like identity verification and account management.

The app constantly crashes and won't let me upload my passport, making it impossible to use the service.

Approximately 20% of users express dissatisfaction with the service's performance at airports, noting that the CLEAR lines are often slower than regular TSA lines. This undermines the app's primary value proposition of expedited security clearance.

Despite paying for CLEAR, I consistently find myself waiting longer than in the regular TSA line.

About 15% of users face challenges with the identity verification process, which often fails without clear instructions or solutions. This issue prevents users from accessing the app's full range of services, leading to frustration and dissatisfaction.

The app refuses to verify my identity despite multiple attempts, leaving me unable to use the service.