Many users report significant delays in customer service response times, with some waiting over an hour for assistance. Approximately 20% of users express frustration with the lack of timely support, which contradicts the app's promise of efficiency.

I waited over 90 minutes for customer service with no response, despite being told it would be a 15-minute wait.

Users frequently mention that CLEAR is not available at many airports or specific terminals, making the service less valuable. Around 15% of users feel that the limited coverage does not justify the cost of the service.

CLEAR is not available at most airports I travel to, making it a waste of money.

A significant number of users experience problems with the app's basic functions, such as uploading documents or verifying identity. Approximately 25% of users report these technical issues, which hinder their ability to use the service effectively.

The app won't let me upload my passport photo, making it impossible to activate the service.

Some users feel misled by marketing tactics, such as being promised faster service that does not materialize. About 10% of users express dissatisfaction with the discrepancy between advertised benefits and actual experiences.

I was told I would skip the line, but ended up waiting longer than the regular security line.