Claude

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Claude

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Claude's key feedback

1

Session Limits

Many users are frustrated with the app's restrictive session limits, which cut off conversations abruptly and require starting new chats without retaining context. Approximately 20% of users have expressed dissatisfaction with this limitation, impacting their ability to complete tasks efficiently.

2

Voice Mode Issues

The voice mode feature is problematic, with users reporting that it cuts off mid-sentence and processes incomplete input, making it difficult to use effectively. This issue affects about 15% of users, particularly those who rely on voice input for multitasking.

3

UI and Usability

Users have noted that the app's user interface is not intuitive, with difficulties in managing projects and accessing features like renaming or updating project descriptions. Around 10% of users find the UI limitations hinder their ability to maximize the app's potential.

4

Customer Support

A significant number of users have complained about the lack of customer support, with unresolved inquiries and no direct assistance available. This affects approximately 8% of users, leading to frustration and dissatisfaction with the service.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Claude
Claude receives mixed feedback, with users praising its capabilities in writing, coding, and research, often highlighting its user-friendly interface and effectiveness in professional tasks. However, some users express frustration over issues like login requirements, response accuracy, and usage limits, which detract from the overall experience.

#2 RUNNER UP

ChatGPT
ChatGPT is highly praised for its versatility and ability to assist in various tasks, from personal advice to professional writing, with users appreciating its friendly and intuitive interactions. However, some users note issues with consistency and occasional errors, but overall, it remains a favorite for many due to its comprehensive support and engaging personality.

#3 Straggler

Google Bard
Google Bard receives a mix of feedback, with some users appreciating its search capabilities and integration with other Google services, while others criticize it for being overly complex and not user-friendly. The app's frequent prompts to download additional apps and its handling of personal data are also points of contention among users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Claude
#1 Users Choice
Claude receives mixed feedback, with users praising its capabilities in writing, coding, and research, often highlighting its user-friendly interface and effectiveness in professional tasks. However, some users express frustration over issues like login requirements, response accuracy, and usage limits, which detract from the overall experience.
ChatGPT
#2 Runner-up
ChatGPT is highly praised for its versatility and ability to assist in various tasks, from personal advice to professional writing, with users appreciating its friendly and intuitive interactions. However, some users note issues with consistency and occasional errors, but overall, it remains a favorite for many due to its comprehensive support and engaging personality.
Google Bard
#3 Straggler
Google Bard receives a mix of feedback, with some users appreciating its search capabilities and integration with other Google services, while others criticize it for being overly complex and not user-friendly. The app's frequent prompts to download additional apps and its handling of personal data are also points of contention among users.

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Nuggets

Major Highlights of the Week

Session Memory Issues
Claude lacks session-to-session memory, causing users to lose context and continuity in conversations, which is frustrating for ongoing projects. This limitation forces users to repeatedly provide context, diminishing the app's usability for complex tasks.
Voice Mode Flaws
The voice mode frequently cuts off users mid-sentence, leading to incomplete inputs and a frustrating user experience. This issue makes the voice feature unreliable for users who rely on it for hands-free interaction.
The voice mode interrupts me mid-sentence, making it unusable for normal conversation.
Usage Limit Frustrations
Users are frustrated by the restrictive message limits, even on paid plans, which hinder the app's utility for extended use. The limits are seen as a barrier to productivity, especially for those who need to engage in lengthy interactions.
UI/UX Shortcomings
The app's user interface is criticized for being unintuitive and lacking essential features like project management tools, which hampers user productivity. Users find the UI clunky and not optimized for seamless navigation and task management.
The UI is so bad it must be intentional; I can't even rename or update project descriptions.
Inaccurate Responses
Claude sometimes provides inaccurate or irrelevant information, which undermines user trust in its capabilities. This issue is particularly problematic for users seeking reliable data and insights for decision-making.
Claude gives inaccurate answers and hallucinations, making it unreliable for technical issues.
Customer Support Gaps
Users report a lack of effective customer support, with inquiries going unanswered for extended periods. This absence of support leaves users feeling neglected and unable to resolve issues promptly.
There's no support for this application; my question has been unanswered for seven days.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Session Memory Issues
Claude lacks session-to-session memory, causing users to lose context and continuity in conversations, which is frustrating for ongoing projects. This limitation forces users to repeatedly provide context, diminishing the app's usability for complex tasks.
Voice Mode Flaws
The voice mode frequently cuts off users mid-sentence, leading to incomplete inputs and a frustrating user experience. This issue makes the voice feature unreliable for users who rely on it for hands-free interaction.
Usage Limit Frustrations
Users are frustrated by the restrictive message limits, even on paid plans, which hinder the app's utility for extended use. The limits are seen as a barrier to productivity, especially for those who need to engage in lengthy interactions.
UI/UX Shortcomings
The app's user interface is criticized for being unintuitive and lacking essential features like project management tools, which hampers user productivity. Users find the UI clunky and not optimized for seamless navigation and task management.
Inaccurate Responses
Claude sometimes provides inaccurate or irrelevant information, which undermines user trust in its capabilities. This issue is particularly problematic for users seeking reliable data and insights for decision-making.
Customer Support Gaps
Users report a lack of effective customer support, with inquiries going unanswered for extended periods. This absence of support leaves users feeling neglected and unable to resolve issues promptly.

Quotes of the week

Hear from some of the most impactful users to drive changes

Claude is great for coding and reasoning, but the app's usage limits are frustrating. Even with a paid subscription, the limits are too restrictive, making it hard to complete projects without interruptions.
A Google user
I love using Claude for writing and research, but the app's UI needs improvement. It's difficult to manage projects, and the lack of color and customization options makes it feel unfinished.
SeriousUser68
Claude is an amazing AI tool, but the voice mode is frustrating. It cuts off mid-sentence, making it hard to have a smooth conversation. I hope they improve this feature soon.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Claude is great for coding and reasoning, but the app's usage limits are frustrating. Even with a paid subscription, the limits are too restrictive, making it hard to complete projects without interruptions.
Candice Wu
App Store
I love using Claude for writing and research, but the app's UI needs improvement. It's difficult to manage projects, and the lack of color and customization options makes it feel unfinished.
Kelly Williams
Google Play
Claude is an amazing AI tool, but the voice mode is frustrating. It cuts off mid-sentence, making it hard to have a smooth conversation. I hope they improve this feature soon.
Koray Okumus
Google Play

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