Clapper: Video, Live, Chat

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Clapper: Video, Live, Chat

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Clapper: Video, Live, Chat's key feedback

1

Sign-Up Issues

A significant number of users, approximately 15%, report difficulties signing up or logging into the app, often encountering error messages like 'oops something went wrong.' This issue prevents new users from accessing the platform and engaging with its features.

I can't even sign up as a first-timer; it keeps saying 'oops something went wrong' every time I try.

2

Customer Support Unresponsiveness

Around 10% of users express frustration with Clapper's customer support, citing unresponsiveness and lack of communication regarding app updates or issues. This lack of support leaves users feeling unheard and unable to resolve their problems effectively.

I tried contacting Clapper support in the app, but I'm sure they are not seeing my messages.

3

Content Moderation Concerns

Approximately 12% of users are concerned about the app's content moderation, noting that inappropriate content is not adequately addressed, and there is a perceived bias in how different users are treated. This inconsistency affects user trust and satisfaction.

Women can bully or do nudes without consequences, but I get in trouble for free speech.

4

Monetization and Withdrawal Delays

About 8% of users face issues with monetization, particularly with delayed withdrawals, which can take several months without updates from customer service. This delay impacts users who rely on the platform for income.

I've withdrawn my money, and it's still pending after six months with no updates from customer service.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TikTok
TikTok receives mixed feedback, with users praising its engaging content and personalized FYP, but criticizing frequent bans, glitches, and excessive ads. Many users express frustration over account restrictions and the introduction of TikTok Shop, which clutters their feeds with ads.

#2 RUNNER UP

Clapper: Video, Live, Chat
Clapper receives mixed reviews, with users appreciating its ad-free experience and community engagement features like Radio and Duet Live. However, many users report issues with visibility, account restrictions, and lack of support, leading to frustration and calls for improved communication and feature updates.

#3 Straggler

Instagram
Instagram faces significant criticism for frequent layout changes, excessive ads, and algorithmic issues that prioritize influencers over personal connections. Users express dissatisfaction with the app's direction, feeling it has become less user-friendly and more focused on monetization.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TikTok
#1 Users Choice
TikTok receives mixed feedback, with users praising its engaging content and personalized FYP, but criticizing frequent bans, glitches, and excessive ads. Many users express frustration over account restrictions and the introduction of TikTok Shop, which clutters their feeds with ads.
Clapper: Video, Live, Chat
#2 Runner-up
Clapper receives mixed reviews, with users appreciating its ad-free experience and community engagement features like Radio and Duet Live. However, many users report issues with visibility, account restrictions, and lack of support, leading to frustration and calls for improved communication and feature updates.
Instagram
#3 Straggler
Instagram faces significant criticism for frequent layout changes, excessive ads, and algorithmic issues that prioritize influencers over personal connections. Users express dissatisfaction with the app's direction, feeling it has become less user-friendly and more focused on monetization.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Gift System Glitch
Users are experiencing issues with the gift system where sent gifts are not reflected in their diamond count, causing confusion and dissatisfaction.
I sent myself gifts to test it, but it still shows 0 diamonds.
Sign-Up Errors
New users face persistent errors during the sign-up process, preventing them from creating accounts and accessing the platform.
Every time I try to sign up, it says 'oops something went wrong'.
Support Communication
Users find it nearly impossible to contact support or receive timely responses, leading to unresolved issues and frustration.
I tried contacting Clapper support, but I'm sure they are not seeing my messages.
Content Visibility Issues
Some users report that their posts are not receiving visibility, and they struggle to find effective ways to reach support for assistance.
My recent posts aren't visible, and I can't find a way to reach support.
Withdrawal Delays
Users are experiencing significant delays in withdrawing their earnings, with some waiting months without updates or resolutions.
It's been 6 months since I withdrew my money, and it's still pending.
Inconsistent Moderation
There are complaints about inconsistent enforcement of community guidelines, with some users feeling targeted while others seemingly bypass rules.
I get warnings for doing nothing, while others break rules without consequences.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Gift System Glitch
Users are experiencing issues with the gift system where sent gifts are not reflected in their diamond count, causing confusion and dissatisfaction.
Sign-Up Errors
New users face persistent errors during the sign-up process, preventing them from creating accounts and accessing the platform.
Support Communication
Users find it nearly impossible to contact support or receive timely responses, leading to unresolved issues and frustration.
Content Visibility Issues
Some users report that their posts are not receiving visibility, and they struggle to find effective ways to reach support for assistance.
Withdrawal Delays
Users are experiencing significant delays in withdrawing their earnings, with some waiting months without updates or resolutions.
Inconsistent Moderation
There are complaints about inconsistent enforcement of community guidelines, with some users feeling targeted while others seemingly bypass rules.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has serious issues with the Radio/Live feature not working, messages not being seen, and comments not appearing to others. Even after creating a new account, the same problems persist, and support has not responded to my inquiries.
Marizalovemazaa
The app's aggressive warning system is too much. Users receive warnings even when doing nothing wrong, which creates a fearful environment. It used to be more relaxed, but now everyone is scared to do anything.
Gavallus
I can't sign up using Google or Apple. When I try to continue with Google and select my email, it does nothing and then shows an error.
filipqee

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app has serious issues with the Radio/Live feature not working, messages not being seen, and comments not appearing to others. Even after creating a new account, the same problems persist, and support has not responded to my inquiries.
Candice Wu
App Store
The app's aggressive warning system is too much. Users receive warnings even when doing nothing wrong, which creates a fearful environment. It used to be more relaxed, but now everyone is scared to do anything.
Kelly Williams
Google Play
I can't sign up using Google or Apple. When I try to continue with Google and select my email, it does nothing and then shows an error.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.