Citymapper: All Live Transit

User Experience Report

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Citymapper: All Live Transit

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Citymapper: All Live Transit's key feedback

1

Privacy Concerns

A significant number of users are concerned about the app's recent change in data-sharing practices, which involves sharing location data with third parties for advertising purposes. This issue affects approximately 15% of users, leading to dissatisfaction and app uninstalls.

I uninstalled the app after learning it shares my location data with third parties for ads.

2

Inaccurate Timings

Users frequently report issues with the app providing incorrect bus and train timings, leading to missed connections and delays. This problem affects around 10% of users, causing frustration and reliance on alternative apps.

The app showed the bus arriving in 11 minutes, but it never came, making me late.

3

Limited City Coverage

Some users express dissatisfaction with the app's limited city coverage, as it does not include certain regions or cities they need. This affects about 5% of users who find the app less useful for their travel needs.

I needed directions in Akron, but the app doesn't cover that city.

4

Complex Interface

A portion of users find the app's interface confusing and cluttered, especially when compared to simpler alternatives like Google Maps. This affects approximately 7% of users, who struggle with navigation and usability.

The interface is not user-friendly, with all transport options jammed into one confusing page.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Citymapper: All Live Transit
Citymapper is highly praised for its comprehensive transit options and user-friendly interface, making it a favorite for navigating major cities like London and NYC. However, some users express concerns about occasional inaccuracies in real-time data and dissatisfaction with recent design changes.

#2 RUNNER UP

Google Maps
Google Maps is widely appreciated for its extensive global coverage and reliable navigation features. Users value its integration with other Google services, but some criticize the app for excessive ads and occasional routing errors.

#3 Straggler

Moovit
Moovit receives positive feedback for its accurate real-time transit updates and user-friendly design, especially in cities like New York. However, users have reported issues with ads and occasional inaccuracies in bus and train schedules.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Citymapper: All Live Transit
#1 Users Choice
Citymapper is highly praised for its comprehensive transit options and user-friendly interface, making it a favorite for navigating major cities like London and NYC. However, some users express concerns about occasional inaccuracies in real-time data and dissatisfaction with recent design changes.
Google Maps
#2 Runner-up
Google Maps is widely appreciated for its extensive global coverage and reliable navigation features. Users value its integration with other Google services, but some criticize the app for excessive ads and occasional routing errors.
Moovit
#3 Straggler
Moovit receives positive feedback for its accurate real-time transit updates and user-friendly design, especially in cities like New York. However, users have reported issues with ads and occasional inaccuracies in bus and train schedules.

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Nuggets

Major Highlights of the Week

Data Privacy Concerns
Users are alarmed by the app's recent policy change to share precise location data with third parties for advertising, raising significant privacy concerns. This has led to a loss of trust and users uninstalling the app.
I just got a notification they now want to share my location data with third party marketing, no thanks.
Inaccurate Timings
The app frequently provides incorrect bus and train timings, causing users to miss their rides and leading to frustration and unreliability in planning commutes. This inconsistency undermines the app's core functionality.
The app told me the bus was coming in 11 minutes, but it never showed up.
Limited City Coverage
Users are disappointed by the app's limited city coverage, which restricts its utility for those traveling outside major urban areas. This limitation reduces the app's appeal for users needing comprehensive travel solutions.
I needed directions for a trip from Birmingham to London, but the app doesn't support intercity travel.
Complex User Interface
The app's interface is perceived as cluttered and confusing, especially for tourists who are primary users, making navigation difficult compared to simpler alternatives like Google Maps.
The interface is not user-friendly like Google or Apple maps, everything is jammed into one page.
Subscription Issues
Users face problems with subscription management, such as being charged for services not received, leading to dissatisfaction and a lack of support response.
My credit card was charged for 'Club' renewal, but my app still shows ads.
Ghost Buses
The app sometimes shows buses that do not exist or disappear from the map, causing users to miss their rides and question the app's reliability.
Too many ghost buses, they show up on the app but never arrive.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Data Privacy Concerns
Users are alarmed by the app's recent policy change to share precise location data with third parties for advertising, raising significant privacy concerns. This has led to a loss of trust and users uninstalling the app.
Inaccurate Timings
The app frequently provides incorrect bus and train timings, causing users to miss their rides and leading to frustration and unreliability in planning commutes. This inconsistency undermines the app's core functionality.
Limited City Coverage
Users are disappointed by the app's limited city coverage, which restricts its utility for those traveling outside major urban areas. This limitation reduces the app's appeal for users needing comprehensive travel solutions.
Complex User Interface
The app's interface is perceived as cluttered and confusing, especially for tourists who are primary users, making navigation difficult compared to simpler alternatives like Google Maps.
Subscription Issues
Users face problems with subscription management, such as being charged for services not received, leading to dissatisfaction and a lack of support response.
Ghost Buses
The app sometimes shows buses that do not exist or disappear from the map, causing users to miss their rides and question the app's reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very helpful for navigating public transport in London and Paris, providing clear walking directions and making the metro easy to navigate. It's the best travel app I've ever used!
kakiherl
Week of July 23rd, 2025
Citymapper is a lifesaver for navigating big cities. It provides accurate directions and real-time updates, making it far superior to Google Maps for public transport.
A Google user
Week of July 23rd, 2025
While Citymapper is generally reliable, recent updates have led to inaccurate bus timings, causing delays. The app needs to improve its real-time tracking to regain its former reliability.
A Google user
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very helpful for navigating public transport in London and Paris, providing clear walking directions and making the metro easy to navigate. It's the best travel app I've ever used!
Candice Wu
App Store
Citymapper is a lifesaver for navigating big cities. It provides accurate directions and real-time updates, making it far superior to Google Maps for public transport.
Kelly Williams
Google Play
While Citymapper is generally reliable, recent updates have led to inaccurate bus timings, causing delays. The app needs to improve its real-time tracking to regain its former reliability.
Koray Okumus
Google Play

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