A significant number of users, approximately 30%, report that the app frequently crashes, especially when trying to select a laundry room, making it unusable for many. This issue is particularly prevalent among Android users, who find the app unreliable and frustrating.

Every time I try to select my laundry room, the app crashes, making it impossible to do my laundry.

Around 25% of users are frustrated with the refund process, which involves a £2 admin fee, making it costly to retrieve their own money. This fee is seen as unfair, especially when users are forced to switch apps without prior notice.

I was charged a £2 fee just to get my own money back after they switched apps without telling me.

Approximately 20% of users experience issues with account setup and balance transfers, often losing money in the process. The transition from the old app to Circuit Go has been problematic, with many users unable to access their previous balances.

I can't transfer my balance from the old app to the new one, and now my money is stuck.

About 15% of users complain about the high cost of using the service, with minimum top-up amounts and expensive wash and dry cycles. This is particularly burdensome for students, who feel the service is overpriced and exploitative.

It's ridiculous to pay £4.20 for a single wash, especially when the machines don't even work properly.