Circuit Go

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Circuit Go's key feedback

High Costs

Many users are frustrated with the high costs associated with using the app, including expensive wash and dry cycles and a £2.00 withdrawal fee. Approximately 40% of users mention cost-related issues.

The app charges over £10 for a wash and dry, which is extortionate for students.

App Functionality Issues

Users frequently report problems with the app's functionality, such as buttons not working, errors during login, and the inability to navigate the app smoothly. About 30% of users experience these technical difficulties.

The app often gives 'unknown error' messages, making it unusable.

Refund and Top-Up Problems

The app's refund process is cumbersome, with a £2.00 fee for withdrawing balance, and users are forced to top up more than needed. Around 25% of users express dissatisfaction with these financial constraints.

I had to top up more than necessary and pay a fee to withdraw my own money.

Poor Customer Support

Customer support is criticized for being unhelpful and inefficient, with issues like broken chat connections and lack of chat history. Approximately 15% of users mention poor customer service experiences.

The online chat disconnects easily, and I had to repeat my issue multiple times to different consultants.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Circuit Go

Laundryheap receives overwhelmingly positive feedback for its efficient and convenient service, with users praising the quick turnaround, friendly staff, and ease of use. However, some users have reported issues with delivery delays and pricing concerns.

#2 RUNNER UP

Circuit Go

Circuit Go faces significant criticism for its app functionality, high costs, and poor customer service. Users express frustration with the app's usability, unexpected fees, and the lack of communication regarding app updates, leading to a negative overall experience.

#3 Straggler

LaundryPay

LaundryPay is generally well-received for its straightforward app and reliable service, though some users mention occasional technical issues and pricing concerns. The app's ease of use and effective customer support contribute to its positive reputation.

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Nuggets

Major Highlights of the Week

Excessive Fees

The app imposes a £2.00 fee for withdrawing unused top-up credit, which users find unacceptable given the high cost of laundry services. This fee is perceived as an unnecessary financial burden, especially for students.

I shouldn't have to pay £2.00 just to withdraw my own money.

Account Balance Issues

Users are unable to use their account balance if it falls below £5, even if they have enough for a specific transaction. This restriction forces users to top up unnecessarily, causing frustration.

I couldn't use my £5 balance to pay for a £2.60 dry because the app said my account was low.

App Navigation Flaws

The app's navigation is problematic, with non-functional back buttons and a confusing interface that hinders user experience. These issues make it difficult for users to manage their laundry tasks efficiently.

The back button doesn't work, making it hard to navigate the app.

Machine Functionality

Machines frequently malfunction, with issues like not starting or failing to dry clothes properly, leading to a poor laundry experience. Users are left with wet clothes and no refunds for failed cycles.

Paid for a dryer, but my clothes were still wet after 60 minutes.

Customer Support Challenges

The app's customer support chat is unreliable, often disconnecting and not saving chat history, which forces users to repeat information. This inefficiency prolongs issue resolution and frustrates users.

The chat disconnects and doesn't save history, making me repeat everything.

Unannounced App Changes

Users are frustrated by the lack of communication regarding app updates and changes, which leaves them unable to access laundry services. This oversight disrupts their routine and causes confusion.

I was left unable to do laundry because I didn't know about the new app.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Excessive Fees

Account Balance Issues

Users are unable to use their account balance if it falls below £5, even if they have enough for a specific transaction. This restriction forces users to top up unnecessarily, causing frustration.

App Navigation Flaws

Machine Functionality

Customer Support Challenges

Unannounced App Changes

Users are frustrated by the lack of communication regarding app updates and changes, which leaves them unable to access laundry services. This oversight disrupts their routine and causes confusion.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's UI is cleaner and easier to use than previous versions, but navigation issues and non-functional buttons make it frustrating. The £2.00 withdrawal fee is unacceptable, and the auto-refill feature caused problems due to its default settings.

MrManual24

The app forces you to top up more than needed for a wash, and withdrawing the excess incurs a £2 fee. This makes it feel like a scam, especially for students who are already paying high prices for laundry.

Amelias20

The app's design is poor, with a non-functional back button and no intuitive interface for topping up funds. Removing the laundry status feature instead of improving it was a bad decision.

Tsunjimi

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app's design is poor, with a non-functional back button and no intuitive interface for topping up funds. Removing the laundry status feature instead of improving it was a bad decision.

Koray Okumus

Google Play

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User Experience Report

Report Date

Circuit Go

Top Insights This Week

High Costs

App Functionality Issues

Refund and Top-Up Problems

Poor Customer Support

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts