Many users are frustrated by unexpected charges after canceling their subscriptions, with approximately 10% of users reporting issues with billing and cancellation processes. This has led to dissatisfaction and distrust in the app's billing practices.

I canceled my account, but they continued charging me for months, forcing me to get a new debit card.

Users have reported that the app sometimes provides inefficient routes, leading to longer delivery times and increased mileage. This issue affects around 15% of users, who find the app's optimization feature unreliable.

The app claimed to save me hours, but it actually added over 2 hours to my route.

The removal of the 'restart route' feature has caused inconvenience for users who rely on it for daily operations. Approximately 8% of users have expressed dissatisfaction with this change, as it complicates route management.

Without the 'restart route' option, I have to manually reset hundreds of stops, which is time-consuming.

Users are frustrated by the app's limitation of 10 stops on the free version, which is not clearly communicated upfront. This affects about 12% of users who feel misled after inputting their routes only to be prompted to pay.

After entering all my stops, I was told I needed to subscribe to use more than 10 stops, which was not clear initially.