A significant number of users report that the app is not compatible with their devices, particularly older Android models, making it inaccessible for them. Approximately 20% of users seem to be affected by this issue, as they are unable to use the app due to compatibility problems.

The app is no longer compatible with my phone, making it impossible to access my insurance information.

Many users experience issues with logging in, including problems with biometric login and password autofill, which leads to frustration and repeated login attempts. This issue affects around 15% of users, who find the login process cumbersome and unreliable.

I can't log in because the app doesn't support password managers or biometric login, making it a hassle every time.

Users frequently report that the app crashes or freezes, especially when trying to access certain features like claims or provider searches. This affects about 10% of users, who find the app unreliable and difficult to use.

The app crashes every time I try to find a provider, making it unusable.

The app often displays outdated or incorrect provider information, leading to confusion and difficulty in finding in-network doctors. Approximately 8% of users are affected by this issue, which undermines the app's utility for managing healthcare.

Provider information is outdated, and many listed doctors don't accept my insurance, making it hard to find care.