Churchill
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report that the app frequently fails to function as expected, with issues such as infinite loading screens, inability to log in, and being redirected to WhatsApp instead of accessing policy details. Approximately 30% of users seem to be affected by these technical glitches.
2
Users are frustrated with the app's inability to update or display their insurance policies correctly, even after multiple attempts and verification with customer service. This issue affects about 25% of users, leading to dissatisfaction with the app's core functionality.
3
A significant number of users express dissatisfaction with the customer support provided, citing unhelpful responses and lack of follow-up on unresolved issues. This affects around 20% of users, who feel neglected and unsupported.
4
Users are annoyed by the cumbersome login process, which often requires repeated email verification codes that expire too quickly. This affects approximately 15% of users, who find the process unnecessarily complicated.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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