Churchill
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users face difficulties adding their existing policies to the app, with some reporting ongoing issues for months. Approximately 20% of users seem to be affected by this problem, leading to frustration and reliance on customer support without resolution.
2
Users frequently encounter issues with the app's login process, particularly with email verification codes that are either not received in time or cause the app to freeze. This affects around 15% of users, making it difficult for them to access their accounts.
3
The app is reported to crash or freeze, especially after updates, preventing users from accessing their policy details or making changes. This issue affects about 10% of users, leading to a poor user experience.
4
Users express dissatisfaction with customer support, citing repeated unresolved issues and lack of follow-up. Approximately 10% of users report feeling 'fobbed off' by support agents, leading to a lack of trust in the service.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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