Chip – Savings and Investments
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 15%, report difficulties accessing their accounts due to app glitches or outdated device compatibility, leading to frustration and inability to manage funds. This issue is exacerbated by the lack of clear communication or solutions from customer support.
2
Around 20% of users express dissatisfaction with customer support, citing unhelpful chatbots, lack of live agent availability, and slow response times, which hinder problem resolution and increase user frustration.
3
Approximately 10% of users find the app's design and usability lacking, with complaints about the interface being confusing or not user-friendly, especially for those with accessibility needs.
4
About 12% of users report challenges in closing their accounts, with issues such as pending transactions preventing closure and continued charges despite cancellation requests, leading to user dissatisfaction.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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