Chewy - Pet Care & Pharmacy
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
Highlights trends and insights
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TOP INSIGHTS
1
Some users experience significant app performance issues, such as slow loading times, frequent crashes, and excessive battery usage, affecting approximately 5% of users. These issues hinder the shopping experience and may lead to frustration.
2
A number of users are frustrated by receiving discount codes immediately after placing an order, which they cannot apply retroactively, affecting around 3% of users. This timing issue makes customers feel they miss out on savings.
3
Managing Autoship orders can be confusing for some users, with difficulties in editing or canceling orders, affecting about 4% of users. This complexity can lead to accidental duplicate shipments or missed changes.
4
Some users encounter problems during checkout, such as items not being added to the cart or the cart resetting, affecting approximately 2% of users. These issues disrupt the purchasing process and can lead to abandoned carts.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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