Many users report that the app is glitchy and slow, affecting their ability to navigate and complete orders. Approximately 15% of users experience these technical issues, which can be frustrating when trying to manage Autoship or make purchases.

The app is super glitchy, and I can't even load my cart or search for items.

Some customers face problems with payment processing, where their cards are declined despite having funds, leading to multiple charges. This issue affects around 10% of users, causing inconvenience and financial stress.

My debit card gets declined, but I find I've been charged multiple times.

Users frequently experience delays in Autoship deliveries, which undermines the convenience of the service. About 12% of users report having to adjust their schedules to accommodate these delays.

I never get my delivery on time, so I have to adjust my Autoship date to avoid running out of food.

A significant concern for some users is the amount of data collected and shared by the app, with no clear opt-out options. This affects approximately 5% of users who are particularly sensitive to privacy issues.

I was horrified by the amount of data Chewy collects and shares, and there's no way to opt out.