Chess.com

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Chess.com

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Chess.com's key feedback

1

Subscription Pressure

Many users feel pressured by constant prompts to upgrade to premium subscriptions, which disrupts their experience. Approximately 15% of users express frustration over frequent ads and paywalls that hinder gameplay and access to features.

The app constantly pushes for premium upgrades, making it nearly unusable without paying.

2

Connectivity Issues

Users frequently report connectivity problems that disrupt gameplay, leading to unfair losses. Around 10% of users mention issues with the app's connection stability, causing frustration during matches.

The app often disconnects mid-game, causing me to lose despite having a stable internet connection.

3

Game Review Limitations

The restriction on game reviews for non-premium users is a common complaint, with users feeling it limits their learning. Approximately 8% of users are dissatisfied with the limited access to game analysis without a subscription.

I can't review my games unless I pay, which is frustrating for improving my skills.

4

Cheating Concerns

There are numerous reports of cheating, with users feeling the app lacks effective anti-cheat measures. About 5% of users express concerns over opponents using unfair tactics, impacting the integrity of matches.

Too many players use cheats, and the app doesn't seem to address this issue effectively.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
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#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

Subscription Pressure
Users are frustrated with constant prompts to upgrade to premium, which disrupts gameplay and diminishes the user experience. This aggressive monetization strategy is perceived as intrusive and deters continued app usage.
The app constantly bombards me with ads to upgrade to premium, making it nearly unusable.
Account Issues
Several users report unexpected account closures and difficulties in accessing their game history, leading to dissatisfaction and distrust in the platform's account management practices. This issue is compounded by inadequate customer support responses.
My account was closed without explanation, and I can't access my game history.
Game Lag
Frequent reports of lag and connectivity issues during matches are causing users to lose games unfairly, impacting their ratings and overall satisfaction. This technical instability is a significant barrier to a seamless gaming experience.
The game lags and causes me to lose on time, even with a good internet connection.
Unfair Matchmaking
Users are experiencing mismatched games, often facing opponents with significantly higher skill levels, which leads to frustration and a sense of unfair competition. This issue undermines the app's ability to provide a balanced and enjoyable experience.
I'm constantly matched with players way above my skill level, making it impossible to win.
Limited Free Features
The restriction of game reviews and puzzles to premium users is a common complaint, as it limits the learning potential for non-paying users. This paywall is seen as a barrier to skill development and diminishes the app's educational value.
I can't access more than one game review a day without paying, which is frustrating.
Cheating Concerns
There is a prevalent concern about cheating, with users reporting opponents using engines or bots, which compromises the integrity of the game. The lack of effective anti-cheat measures is a critical issue that needs addressing to maintain fair play.
Too many players are using bots, making it impossible to have a fair game.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Pressure
Users are frustrated with constant prompts to upgrade to premium, which disrupts gameplay and diminishes the user experience. This aggressive monetization strategy is perceived as intrusive and deters continued app usage.
Account Issues
Several users report unexpected account closures and difficulties in accessing their game history, leading to dissatisfaction and distrust in the platform's account management practices. This issue is compounded by inadequate customer support responses.
Game Lag
Frequent reports of lag and connectivity issues during matches are causing users to lose games unfairly, impacting their ratings and overall satisfaction. This technical instability is a significant barrier to a seamless gaming experience.
Unfair Matchmaking
Users are experiencing mismatched games, often facing opponents with significantly higher skill levels, which leads to frustration and a sense of unfair competition. This issue undermines the app's ability to provide a balanced and enjoyable experience.
Limited Free Features
The restriction of game reviews and puzzles to premium users is a common complaint, as it limits the learning potential for non-paying users. This paywall is seen as a barrier to skill development and diminishes the app's educational value.
Cheating Concerns
There is a prevalent concern about cheating, with users reporting opponents using engines or bots, which compromises the integrity of the game. The lack of effective anti-cheat measures is a critical issue that needs addressing to maintain fair play.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for learning chess, but the constant push for premium subscriptions is frustrating. It feels like many features are locked behind a paywall, which limits the experience for non-paying users.
Soccerbasketball4123
Week of July 23rd, 2025
I love the lessons and puzzles, but it's annoying that I can't continue a lesson where I left off. It would be great if there was a way to resume lessons without starting over.
Rusty-Mac
Week of July 23rd, 2025
The app is fantastic for playing chess, but the connectivity issues are frustrating. I've lost several games because the app decides I don't have a connection, even when my internet is fine.
A Google user
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for learning chess, but the constant push for premium subscriptions is frustrating. It feels like many features are locked behind a paywall, which limits the experience for non-paying users.
Candice Wu
App Store
I love the lessons and puzzles, but it's annoying that I can't continue a lesson where I left off. It would be great if there was a way to resume lessons without starting over.
Kelly Williams
Google Play
The app is fantastic for playing chess, but the connectivity issues are frustrating. I've lost several games because the app decides I don't have a connection, even when my internet is fine.
Koray Okumus
Google Play

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