Checkatrade

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Checkatrade

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Checkatrade's key feedback

1

Signup Issues

A significant number of users face difficulties completing the signup process, with error messages like 'failed to create profile' causing frustration. Approximately 5% of users report this issue, hindering their ability to use the app effectively.

I can't finish signing up because it keeps saying 'failed to create profile'.

2

Trades Not Responding

Users frequently experience a lack of response from tradespeople after initial contact, making it challenging to proceed with their projects. This issue affects about 10% of users, leading to dissatisfaction with the app's core functionality.

I've contacted multiple trades, but none have replied, making the app pointless.

3

Fake Reviews Concern

There is a concern among users about the authenticity of reviews, with some suspecting that positive reviews might be fake. This affects around 7% of users, leading to trust issues with the platform.

After reading the reviews, I suspect they might be fake and misleading.

4

Image Upload Problems

Users encounter issues when trying to upload images, particularly screenshots, to describe their jobs, which is a key feature of the app. Approximately 4% of users report this problem, impacting their ability to communicate job details effectively.

The app won't let me upload screenshots of the job, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Checkatrade
Checkatrade receives positive feedback for its reliability in connecting users with genuine and courteous tradespeople. Users appreciate the thorough vetting process and the ease of communication through the app, which helps them find trustworthy professionals for home improvement tasks.

#2 RUNNER UP

Rated People
Rated People is praised for its user-friendly interface and the ability to find skilled tradespeople quickly. Users appreciate the platform's efficiency in matching them with professionals who meet their specific needs, although some mention occasional issues with the availability of tradespeople.

#3 Straggler

MyBuilder
MyBuilder is well-regarded for its straightforward process of posting jobs and receiving quotes from tradespeople. Users value the transparency and the ability to read reviews before hiring, though some express concerns about the limited number of responses for certain job types.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Checkatrade
#1 Users Choice
Checkatrade receives positive feedback for its reliability in connecting users with genuine and courteous tradespeople. Users appreciate the thorough vetting process and the ease of communication through the app, which helps them find trustworthy professionals for home improvement tasks.
Rated People
#2 Runner-up
Rated People is praised for its user-friendly interface and the ability to find skilled tradespeople quickly. Users appreciate the platform's efficiency in matching them with professionals who meet their specific needs, although some mention occasional issues with the availability of tradespeople.
MyBuilder
#3 Straggler
MyBuilder is well-regarded for its straightforward process of posting jobs and receiving quotes from tradespeople. Users value the transparency and the ability to read reviews before hiring, though some express concerns about the limited number of responses for certain job types.

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Nuggets

Major Highlights of the Week

Signup Loop
The app's signup process is flawed, causing users to be stuck in an endless loop with a 'failed to create profile' error, preventing account creation and access to app features.
I can't complete signup; it just loops with an error message.
Screenshot Upload
The app's image upload feature is inconsistent, failing to support screenshots effectively, which hinders users from providing accurate job details.
The app doesn't allow adding screenshots as images for jobs.
Non-Responsive Trades
Tradespeople listed on the app often do not respond to job inquiries, leading to user frustration and questioning the app's effectiveness in facilitating connections.
Full of trades but none respond, so what's the point?
Fake Reviews
There is a perception that some reviews on the platform are fake, undermining trust in the app's vetting process and the reliability of tradespeople.
After reading the reviews, I realize they’re all fake and there’s no truth to them.
High Quote Discrepancy
Users experience significant discrepancies in quotes from tradespeople, with some quotes being excessively high compared to market rates, leading to distrust.
A tradesperson quoted £200 for a job that should cost £45.
Account Creation Failure
Users face issues with account creation, receiving error messages that prevent them from accessing the app's services, leading to dissatisfaction.
The app won’t let me create an account.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Signup Loop
The app's signup process is flawed, causing users to be stuck in an endless loop with a 'failed to create profile' error, preventing account creation and access to app features.
Screenshot Upload
The app's image upload feature is inconsistent, failing to support screenshots effectively, which hinders users from providing accurate job details.
Non-Responsive Trades
Tradespeople listed on the app often do not respond to job inquiries, leading to user frustration and questioning the app's effectiveness in facilitating connections.
Fake Reviews
There is a perception that some reviews on the platform are fake, undermining trust in the app's vetting process and the reliability of tradespeople.
High Quote Discrepancy
Users experience significant discrepancies in quotes from tradespeople, with some quotes being excessively high compared to market rates, leading to distrust.
Account Creation Failure
Users face issues with account creation, receiving error messages that prevent them from accessing the app's services, leading to dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is overall good and have used it quite a bit, but one change which really needs to be done is the ability to delete messages from the inbox. I’ve got loads of messages and it’s starting to get confusing. This really needs to be added asap.
iammbuk
I hired a few builders with great reviews. All their work was terrible quality. I lost time, money, and my house was trashed. From now on I’ll never hire based on internet reviews again, I will only go through referrals.
Dean Wrn
The app does not allow you to add screenshots as images of the job. For some unknown reason, the popup window shows some but not all screenshots.
JO2024JO

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is overall good and have used it quite a bit, but one change which really needs to be done is the ability to delete messages from the inbox. I’ve got loads of messages and it’s starting to get confusing. This really needs to be added asap.
Candice Wu
App Store
I hired a few builders with great reviews. All their work was terrible quality. I lost time, money, and my house was trashed. From now on I’ll never hire based on internet reviews again, I will only go through referrals.
Kelly Williams
Google Play
The app does not allow you to add screenshots as images of the job. For some unknown reason, the popup window shows some but not all screenshots.
Koray Okumus
Google Play

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