Checkatrade
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users experience frustration with tradespeople not responding to messages or inquiries, leading to delays and uncertainty in project planning. Approximately 15% of users report this issue. Example: 'Tradesmen read and ignore messages, leaving me unsure of where I stand.'
2
Users report technical issues with the app, such as it not working on certain devices or failing to upload photos, which hinders their ability to use the service effectively. This affects about 10% of users. Example: 'The app won't work on my iPhone or iPad, despite being up to date.'
3
Some users receive frequent notifications even when they have no active jobs, which they find bothersome and unnecessary. This issue affects around 8% of users. Example: 'I get notifications several times a week with no open jobs, and they lead to nothing.'
4
There is confusion and dissatisfaction regarding the Checkatrade guarantee, with users feeling misled about the coverage, especially when tradespeople do not show up. Approximately 12% of users express this concern. Example: 'I was supposed to be eligible for a guarantee, but it didn't cover no-shows.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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