Chase UK

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Chase UK's key feedback

App Stability Issues

Several users report that the app frequently requires restarting or updating, which disrupts their ability to make payments or access their accounts. Approximately 10% of users seem to be affected by this issue.

I often have to restart the app multiple times to make payments.

Account Setup Frustrations

Users experience difficulties during the account setup process, particularly with identity verification, which involves uploading documents multiple times. This issue affects about 5% of users.

Setting up the app is overly complicated, requiring multiple attempts to upload my passport and selfie.

Missing iPad Support

The lack of an iPad app is a significant inconvenience for users who prefer using tablets, affecting around 3% of the user base.

It's frustrating that there's still no iPad app, unlike other major banks.

Payment Transfer Delays

Some users face delays or inability to transfer money between accounts, which can lead to financial inconvenience. This issue impacts about 7% of users.

I couldn't transfer money between my accounts, leaving me unable to pay bills on time.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut

Revolut receives high praise for its ease of use, excellent exchange rates, and seamless international transactions. Users appreciate the app's functionality and the ability to manage multiple currencies, although some express frustration with customer support and dispute resolution.

#2 RUNNER UP

Monzo

Monzo is lauded for its user-friendly interface, innovative features like early access to funds, and strong customer service. However, some users are dissatisfied with account closures and the need for app updates, which can disrupt access to funds.

#3 Straggler

Chase UK

Chase UK garners positive feedback for its easy-to-use app, competitive saver rates, and excellent customer service. Nonetheless, users express concerns about frequent app updates, account access issues, and the need for more features like joint accounts.

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Nuggets

Major Highlights of the Week

App Instability

The app frequently requires restarts during payment processes, causing frustration and inefficiency in transactions.

The app needs multiple restarts to complete payments.

Device Transition Issues

Switching devices necessitates re-uploading identification documents, which is cumbersome and often fails, hindering user experience.

Changing phones required multiple failed attempts to upload my passport.

Forced Updates

Mandatory app updates prevent access to accounts, causing inconvenience especially when updates are frequent and offer minimal improvements.

Access to my account is blocked until I update the app, which is disruptive.

No iPad Support

The absence of an iPad app limits accessibility, contrasting with offerings from other major banks and disappointing users.

Still no iPad app, unlike other major banks.

Account Closure Policy

Once an account is closed, users are permanently barred from reopening or starting a new account, which is inflexible and alienating.

After closing an account, I found I could never open a new one.

Payment Notification Issues

The app lacks functionality for receiving notifications on transactions, a critical feature for financial management that remains unresolved.

I can't receive notifications for transactions, which is a major flaw.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Instability

The app frequently requires restarts during payment processes, causing frustration and inefficiency in transactions.

Device Transition Issues

Switching devices necessitates re-uploading identification documents, which is cumbersome and often fails, hindering user experience.

Forced Updates

Mandatory app updates prevent access to accounts, causing inconvenience especially when updates are frequent and offer minimal improvements.

No iPad Support

The absence of an iPad app limits accessibility, contrasting with offerings from other major banks and disappointing users.

Account Closure Policy

Once an account is closed, users are permanently barred from reopening or starting a new account, which is inflexible and alienating.

Payment Notification Issues

The app lacks functionality for receiving notifications on transactions, a critical feature for financial management that remains unresolved.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is simple and efficient, but the frequent updates are frustrating. It used to be a 5-star app, but the constant changes and increased requirements for incentives are disappointing.

eslimol

I love Chase for its ease of use and no fees when spending abroad, but I wish there was an option for a joint account to manage household expenses together.

# A11nyR

The app is fantastic and easy to use, but it's frustrating that I can't make payments between my Chase accounts or to external accounts, especially when I need to pay bills.

whywhatwhenwhyyyyyyy

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is simple and efficient, but the frequent updates are frustrating. It used to be a 5-star app, but the constant changes and increased requirements for incentives are disappointing.

Candice Wu

App Store

I love Chase for its ease of use and no fees when spending abroad, but I wish there was an option for a joint account to manage household expenses together.

Kelly Williams

Google Play

The app is fantastic and easy to use, but it's frustrating that I can't make payments between my Chase accounts or to external accounts, especially when I need to pay bills.

Koray Okumus

Google Play

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User Experience Report

Report Date

Chase UK

Top Insights This Week

App Stability Issues

Account Setup Frustrations

Missing iPad Support

Payment Transfer Delays

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts