Spectrum SportsNet: Live Games

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Spectrum SportsNet: Live Games

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Spectrum SportsNet: Live Games's key feedback

1

AirPlay Issues

A significant number of users, approximately 40%, report that the AirPlay functionality is broken, preventing them from streaming content to their TVs. This issue is particularly frustrating as it worked previously and affects the ability to watch games on larger screens.

AirPlay used to work fine, but now it won't stream games to my TV.

2

Login Problems

Around 30% of users experience difficulties logging into the app, with some unable to sign in at all or facing repeated login prompts. This issue prevents users from accessing the content they are entitled to, causing significant frustration.

I can't even sign in with my TV credentials, and the app has been broken for a long time.

3

Subscription Access Errors

Approximately 20% of users report issues with subscription access, where the app incorrectly states they are not authorized to view content despite having the necessary subscriptions. This leads to confusion and dissatisfaction among paying customers.

The app claims I'm not authorized even though I pay for the Spectrum cable bundle.

4

Lack of Device Support

About 10% of users express disappointment over the lack of support for certain devices, such as Apple TV or Firestick, which limits their viewing options and convenience.

This needs to be available on Apple TV, as it's disappointing not to have a dedicated app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Fox Sports
Fox Sports receives high praise for its comprehensive coverage, user-friendly interface, and reliable updates on scores and sports news. Users appreciate the app's ability to keep them informed about their favorite teams without the need for a cable subscription, although some users report issues with app crashes and subscription problems.

#2 RUNNER UP

Spectrum SportsNet: Live Games
Spectrum SportsNet: Live Games faces significant criticism for its technical issues, particularly with AirPlay and casting features, which frustrate users trying to watch games on their TVs. While some users appreciate the app for its content, many are dissatisfied with login problems and the lack of a dedicated Apple TV app.

#3 Straggler

ESPN
ESPN is heavily criticized for frequent app crashes, poor streaming quality, and aggressive monetization strategies, including ads on a paid service. Users express frustration with the app's instability and the need for additional subscriptions to access certain content, leading to a perception of greed and poor customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Fox Sports
#1 Users Choice
Fox Sports receives high praise for its comprehensive coverage, user-friendly interface, and reliable updates on scores and sports news. Users appreciate the app's ability to keep them informed about their favorite teams without the need for a cable subscription, although some users report issues with app crashes and subscription problems.
Spectrum SportsNet: Live Games
#2 Runner-up
Spectrum SportsNet: Live Games faces significant criticism for its technical issues, particularly with AirPlay and casting features, which frustrate users trying to watch games on their TVs. While some users appreciate the app for its content, many are dissatisfied with login problems and the lack of a dedicated Apple TV app.
ESPN
#3 Straggler
ESPN is heavily criticized for frequent app crashes, poor streaming quality, and aggressive monetization strategies, including ads on a paid service. Users express frustration with the app's instability and the need for additional subscriptions to access certain content, leading to a perception of greed and poor customer service.

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Nuggets

Major Highlights of the Week

AirPlay Issues
AirPlay functionality is consistently failing, preventing users from streaming content to their TVs, which significantly impacts the viewing experience. This issue is exacerbated by the fact that other apps do not have this problem, highlighting a specific flaw in the Spectrum SportsNet app.
AirPlay used to work fine, but now it won't stream to my TV at all.
Login Failures
Users are experiencing persistent login issues, where the app fails to recognize valid credentials or does not allow them to log in at all. This problem is causing significant frustration as it prevents access to the app's core functionalities.
I can't even sign in with my TV credentials, making the app unusable.
Commercial Interruptions
The app is inserting commercials at inappropriate times, such as during live game play, which disrupts the viewing experience. This issue suggests a mismanagement of commercial scheduling within the app.
Commercials interrupt live innings, unlike the seamless cable broadcast.
Device Compatibility
The app lacks compatibility with popular streaming devices like Apple TV and Firestick, limiting users' ability to watch content on their preferred platforms. This gap in device support is a significant barrier to user satisfaction.
There's no app for Apple TV or Firestick, which is very disappointing.
Subscription Confusion
There is confusion and frustration over subscription requirements, with users unable to access content despite having valid subscriptions. This issue is compounded by unclear communication between Spectrum and other service providers.
I pay for Spectrum but the app says I'm not authorized to watch Lakers games.
Casting Problems
Casting features are unreliable, with users reporting frequent buffering and connectivity issues when attempting to stream content to their TVs. This inconsistency in casting functionality is a major detractor from the app's usability.
Casting to my TV buffers every 1.5 seconds, making it impossible to watch games.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
AirPlay Issues
AirPlay functionality is consistently failing, preventing users from streaming content to their TVs, which significantly impacts the viewing experience. This issue is exacerbated by the fact that other apps do not have this problem, highlighting a specific flaw in the Spectrum SportsNet app.
Login Failures
Users are experiencing persistent login issues, where the app fails to recognize valid credentials or does not allow them to log in at all. This problem is causing significant frustration as it prevents access to the app's core functionalities.
Commercial Interruptions
The app is inserting commercials at inappropriate times, such as during live game play, which disrupts the viewing experience. This issue suggests a mismanagement of commercial scheduling within the app.
Device Compatibility
The app lacks compatibility with popular streaming devices like Apple TV and Firestick, limiting users' ability to watch content on their preferred platforms. This gap in device support is a significant barrier to user satisfaction.
Subscription Confusion
There is confusion and frustration over subscription requirements, with users unable to access content despite having valid subscriptions. This issue is compounded by unclear communication between Spectrum and other service providers.
Casting Problems
Casting features are unreliable, with users reporting frequent buffering and connectivity issues when attempting to stream content to their TVs. This inconsistency in casting functionality is a major detractor from the app's usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently fails to recognize my subscription, preventing me from accessing Lakers games despite having the channel in my lineup. Please address this bug.
10smith
AirPlay functionality has stopped working, making it impossible to watch Lakers games on my TV. This feature used to work perfectly, and its absence is frustrating.
Realmav32
I love watching Dodgers and Lakers games on my iPhone, but a dedicated Apple TV app would enhance the experience by allowing direct streaming without using the Spectrum TV app.
Titousa11

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently fails to recognize my subscription, preventing me from accessing Lakers games despite having the channel in my lineup. Please address this bug.
Candice Wu
App Store
AirPlay functionality has stopped working, making it impossible to watch Lakers games on my TV. This feature used to work perfectly, and its absence is frustrating.
Kelly Williams
Google Play
I love watching Dodgers and Lakers games on my iPhone, but a dedicated Apple TV app would enhance the experience by allowing direct streaming without using the Spectrum TV app.
Koray Okumus
Google Play

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