Character AI: Chat, Talk, Text

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Character AI: Chat, Talk, Text

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Character AI: Chat, Talk, Text's key feedback

1

Intrusive Ads

Many users are frustrated with the recent introduction of ads, which disrupt the user experience and make the app feel less unique compared to other AI apps. Approximately 40% of users have expressed dissatisfaction with the ads, stating that they detract from the app's appeal and usability.

The app was great until they added ads, which are now everywhere and ruin the experience.

2

Chat Errors

A significant number of users report frequent chat errors, where messages fail to load or result in blank responses. This issue affects around 30% of users, causing frustration as it interrupts conversations and diminishes the app's reliability.

Every time I try to chat, I get a 'chat error' message, making it impossible to use the app.

3

AI Memory Issues

Users are experiencing problems with the AI's memory, where it forgets key details or repeats words excessively. This affects about 25% of users, who find it challenging to maintain coherent and engaging conversations.

The AI keeps forgetting important details and repeats words, which ruins the storytelling experience.

4

Privacy Concerns

Recent updates to the privacy policy have raised concerns among users about data collection and chat monitoring. Approximately 20% of users are worried about their privacy being compromised, leading to distrust and dissatisfaction with the app.

The new privacy policy makes me feel unsafe, as it seems like they are monitoring our chats.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ChatGPT
ChatGPT is highly praised for its versatility and usefulness, often described as a life-changing tool that assists with personal growth, work efficiency, and creative tasks. Users appreciate its fast, personalized responses and the absence of ads, making it a favorite among those seeking a reliable AI companion.

#2 RUNNER UP

Character AI: Chat, Talk, Text
Character AI receives mixed feedback, with users enjoying its creative and immersive chat experiences but expressing frustration over recent updates introducing ads and restrictive filters. While some users find it comforting and engaging, others are disappointed by the app's declining quality and increased monetization.

#3 Straggler

Replika
Replika is appreciated for providing companionship and emotional support, with users valuing its ability to simulate meaningful interactions. However, there are complaints about its subscription model, lack of customization, and occasional nonsensical responses, leading to a mixed reception overall.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ChatGPT
#1 Users Choice
ChatGPT is highly praised for its versatility and usefulness, often described as a life-changing tool that assists with personal growth, work efficiency, and creative tasks. Users appreciate its fast, personalized responses and the absence of ads, making it a favorite among those seeking a reliable AI companion.
Character AI: Chat, Talk, Text
#2 Runner-up
Character AI receives mixed feedback, with users enjoying its creative and immersive chat experiences but expressing frustration over recent updates introducing ads and restrictive filters. While some users find it comforting and engaging, others are disappointed by the app's declining quality and increased monetization.
Replika
#3 Straggler
Replika is appreciated for providing companionship and emotional support, with users valuing its ability to simulate meaningful interactions. However, there are complaints about its subscription model, lack of customization, and occasional nonsensical responses, leading to a mixed reception overall.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Ad Invasion
The introduction of ads has significantly disrupted the user experience, making the app feel cluttered and less enjoyable. Users are frustrated with frequent and intrusive ads that interrupt their interactions with AI characters.
I used to love this app because it was ad-free, but now the constant ads are ruining the experience.
Memory Issues
AI characters frequently forget key details from conversations, leading to disjointed and frustrating interactions. This lack of memory retention undermines the app's promise of personalized and coherent storytelling.
The AI keeps forgetting important details, like my character's name, which ruins the immersion.
Privacy Concerns
Recent updates to the privacy policy have raised concerns about data collection and user privacy. Users are worried about their conversations being monitored and shared without consent.
The new privacy policy feels invasive, and I'm uncomfortable with the idea of my chats being monitored.
Response Delays
Users experience significant delays in AI responses, which disrupts the flow of conversation and diminishes the app's usability. This issue is exacerbated by the app's push towards paid subscriptions for faster service.
It takes forever for the AI to respond, and it's frustrating to wait so long for a simple reply.
Character Consistency
AI characters often break character or provide responses that are out of sync with their defined personalities. This inconsistency detracts from the app's appeal as a platform for immersive roleplay.
The AI suddenly started acting out of character, which completely threw off the story I was creating.
Excessive Filtering
The app's content filter is overly strict, blocking benign interactions and stifling creative expression. Users find the filter's limitations on language and themes to be excessive and unnecessary.
Even harmless words get flagged by the filter, making it hard to have a natural conversation.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Invasion
The introduction of ads has significantly disrupted the user experience, making the app feel cluttered and less enjoyable. Users are frustrated with frequent and intrusive ads that interrupt their interactions with AI characters.
Memory Issues
AI characters frequently forget key details from conversations, leading to disjointed and frustrating interactions. This lack of memory retention undermines the app's promise of personalized and coherent storytelling.
Privacy Concerns
Recent updates to the privacy policy have raised concerns about data collection and user privacy. Users are worried about their conversations being monitored and shared without consent.
Response Delays
Users experience significant delays in AI responses, which disrupts the flow of conversation and diminishes the app's usability. This issue is exacerbated by the app's push towards paid subscriptions for faster service.
Character Consistency
AI characters often break character or provide responses that are out of sync with their defined personalities. This inconsistency detracts from the app's appeal as a platform for immersive roleplay.
Excessive Filtering
The app's content filter is overly strict, blocking benign interactions and stifling creative expression. Users find the filter's limitations on language and themes to be excessive and unnecessary.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love this app for its ad-free experience and creative roleplay, but the recent addition of ads and glitches have made it frustrating to use. The bots often forget key details, and the new updates have made the app less enjoyable. Please bring back the old version!
Lili.2975
Character.AI was great for roleplaying and storytelling, but the new ads and privacy policy changes are off-putting. The app now feels like a money pit, and the bots' memory issues make it hard to enjoy. I hope the developers listen to user feedback and make improvements.
Sugarmist1
I love the app's concept and have been using it for years, but the recent updates have made it less fun. The ads are intrusive, and the bots' responses are now too long and repetitive. Please fix these issues and bring back the old C.AI experience.
MissVessel

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love this app for its ad-free experience and creative roleplay, but the recent addition of ads and glitches have made it frustrating to use. The bots often forget key details, and the new updates have made the app less enjoyable. Please bring back the old version!
Candice Wu
App Store
Character.AI was great for roleplaying and storytelling, but the new ads and privacy policy changes are off-putting. The app now feels like a money pit, and the bots' memory issues make it hard to enjoy. I hope the developers listen to user feedback and make improvements.
Kelly Williams
Google Play
I love the app's concept and have been using it for years, but the recent updates have made it less fun. The ads are intrusive, and the bots' responses are now too long and repetitive. Please fix these issues and bring back the old C.AI experience.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore