Cenomi Plus

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Cenomi Plus's key feedback

False Promotions

Many users report that the app promises free cinema tickets upon profile completion, but the tickets are never delivered. Approximately 40% of users express frustration over these misleading promotions.

I completed my profile for a free cinema ticket, but never received it.

Profile Update Issues

Users face difficulties updating their profiles, particularly with entering or modifying email addresses, which prevents them from redeeming offers. This issue affects about 15% of users.

I can't update my email in the profile, so I can't claim any offers.

Device Compatibility Problems

The app incorrectly identifies some devices as rooted or modified, preventing users from accessing the app. Around 10% of users are unable to use the app due to this error.

My phone is not rooted, but the app won't run because it thinks it is.

Data Breach Concerns

There are reports of users seeing other people's account information, indicating a potential data breach. This serious issue affects about 5% of users.

I logged in and saw another user's account details instead of mine.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Shopkick

Shopkick receives mixed feedback, with users appreciating its ease of use and secure transactions, but some express frustration over tracking inaccuracies and customer service issues. The app is praised for its convenience, but there are complaints about delivery issues and lack of support.

#2 RUNNER UP

Cenomi Plus

Cenomi Plus has polarized reviews, with users praising its offers and user-friendly interface, while others criticize it for technical issues, misleading promotions, and poor customer service. Many users report problems with redeeming offers and app functionality, leading to a mixed overall experience.

#3 Straggler

Rakuten

Rakuten is criticized for slow cashback processing and frequent eligibility issues, causing frustration among users. While some appreciate the potential savings, many are dissatisfied with the app's reliability and customer service, leading to a decline in user trust.

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Nuggets

Major Highlights of the Week

False Promotions

Users are frustrated with misleading promotions, particularly the promise of a free cinema ticket upon profile completion, which is not fulfilled. This has led to a significant trust deficit and negative perception of the app's promotional integrity.

I completed my profile for the promised free cinema ticket, but no ticket was provided.

Profile Update Issues

The app's profile update process is flawed, preventing users from entering or modifying essential information like email addresses, which hinders their ability to redeem offers. This technical limitation is a critical barrier to user engagement and satisfaction.

I can't update my email in the profile, making it impossible to claim offers.

Device Compatibility

The app incorrectly identifies non-rooted devices as rooted, preventing users from accessing the app. This misidentification affects user accessibility and limits the app's reach.

My non-rooted phone is flagged as rooted, blocking app access.

Data Breach Concerns

There are serious data security issues where users report seeing other people's account information upon logging in. This breach of privacy is a significant risk to user trust and app credibility.

I logged in and saw another user's account details instead of mine.

Customer Support Gaps

Users experience a lack of responsive customer support, with unresolved complaints and no follow-up on issues. This gap in service undermines user confidence and satisfaction.

I submitted multiple complaints but received no response or resolution.

Users face persistent login issues and OTP failures, preventing them from accessing their accounts. These technical glitches are a major obstacle to user retention and app usability.

I can't log in because the OTP never arrives.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

False Promotions

Profile Update Issues

Device Compatibility

The app incorrectly identifies non-rooted devices as rooted, preventing users from accessing the app. This misidentification affects user accessibility and limits the app's reach.

Data Breach Concerns

There are serious data security issues where users report seeing other people's account information upon logging in. This breach of privacy is a significant risk to user trust and app credibility.

Customer Support Gaps

Users experience a lack of responsive customer support, with unresolved complaints and no follow-up on issues. This gap in service undermines user confidence and satisfaction.

Users face persistent login issues and OTP failures, preventing them from accessing their accounts. These technical glitches are a major obstacle to user retention and app usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app promised a free cinema ticket upon profile completion, but after completing the steps, no ticket was received. This misleading offer has led to distrust.

Mahdoom

The app has a major issue with logging in and updating profiles, often failing to send OTPs or recognize devices, which makes it frustrating to use.

AJAY K

The app's security is concerning as it logs users into random accounts, exposing personal information of other users. This data breach needs immediate attention.

Badr Banafa

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app promised a free cinema ticket upon profile completion, but after completing the steps, no ticket was received. This misleading offer has led to distrust.

Candice Wu

App Store

The app has a major issue with logging in and updating profiles, often failing to send OTPs or recognize devices, which makes it frustrating to use.

Kelly Williams

Google Play

The app's security is concerning as it logs users into random accounts, exposing personal information of other users. This data breach needs immediate attention.

Koray Okumus

Google Play

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User Experience Report

Report Date

Cenomi Plus

Top Insights This Week

False Promotions

Profile Update Issues

Device Compatibility Problems

Data Breach Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts