A significant number of users express frustration over the inability to delete their Carvana accounts, citing privacy concerns and feeling trapped. Approximately 5% of users have reported this issue, indicating a need for more transparent account management options.

Carvana refuses to delete my account, holding my personal information hostage.

Many users experience unexpected delays in vehicle delivery, often without clear communication or compensation, affecting around 10% of users. This issue causes inconvenience and dissatisfaction, especially when users have made plans based on the initial delivery schedule.

My car delivery was delayed multiple times without explanation, causing major inconvenience.

Users frequently report issues with the app's functionality, such as login problems, verification loops, and crashes, affecting approximately 8% of users. These technical difficulties hinder the overall user experience and can prevent users from completing transactions smoothly.

The app keeps crashing and won't let me log in, making it impossible to manage my purchase.

A notable number of users are dissatisfied with the warranty service, reporting that repairs are not covered as promised, affecting about 7% of users. This leads to unexpected expenses and a lack of trust in Carvana's service promises.

Carvana's warranty didn't cover necessary repairs, leaving me with a costly bill.