Many users report significant delays in vehicle delivery, often without timely communication or explanation from Carvana. Approximately 15% of users seem to be affected by this issue, leading to frustration and inconvenience, especially when plans are disrupted last minute.

I had a delivery date set, but Carvana delayed it by a week without any prior notice, leaving me without a car.

Customers frequently experience long waits for refunds after canceled orders or issues with their purchases. This affects about 10% of users, causing dissatisfaction as they wait weeks to get their money back.

I canceled my purchase due to errors, and it's been two weeks without a refund of my down payment.

Several users report that the app is not compatible with their devices after updates, preventing them from accessing their accounts or making payments. This issue seems to affect around 8% of users, leading to frustration and the need to find alternative ways to manage their purchases.

After the latest update, the app no longer works on my phone, and I can't make my car payments.

Users often find Carvana's customer service unhelpful, with reports of poor communication and unresolved issues. This affects approximately 12% of users, who feel that their concerns are not adequately addressed.

I tried to resolve an issue with my car, but customer service was unresponsive and unhelpful.