Cars.com - New & Used Cars

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Cars.com - New & Used Cars's key feedback

App Crashes

A significant number of users, approximately 20%, report that the app frequently crashes, making it difficult to use and prompting some to switch to other platforms.

The app crashes every time I try to use it, making it frustrating and unreliable.

Missing Finance Calculator

Around 15% of users are frustrated with the removal of the finance calculator, which was a valuable tool for adjusting sales tax, down payment, and loan details.

The finance calculator was essential for planning my purchase, and its removal is a major inconvenience.

Saved Searches Issues

Approximately 10% of users are experiencing problems with saved searches and vehicles, with some unable to access or save new ones, despite receiving notifications about them.

I can't access my saved searches or save new vehicles, even though I still get notifications about them.

Photo Zoom and Layout

About 8% of users are dissatisfied with the inability to zoom in on photos and the new photo layout, which they find less user-friendly and visually appealing.

The new photo layout is terrible, and I can't zoom in on photos like I used to.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

CarGurus

CarGurus is highly praised for its user-friendly interface and comprehensive vehicle listings, making it easy for users to find and compare cars. Users appreciate the app's ability to provide detailed information and quick responses, although some have noted occasional issues with search filters.

#2 RUNNER UP

Cars.com - New & Used Cars

Cars.com receives mixed feedback, with users appreciating its extensive listings and dealership reviews. However, recent updates have led to frustration due to bugs, issues with saved searches, and the removal of popular features like the finance calculator.

#3 Straggler

Autotrader

Autotrader has faced significant criticism due to app crashes, login issues, and poor user experience following updates. Users have expressed dissatisfaction with the app's performance, leading many to switch to other platforms.

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Nuggets

Major Highlights of the Week

Frequent Crashes

The app frequently crashes, especially when viewing vehicle photos, making it unreliable for users. This instability forces users to consider alternative platforms.

The app crashes every time I try to view photos of any vehicle, which is incredibly frustrating.

Missing Calculator

The removal of the finance calculator has frustrated users who relied on it for budgeting and financial planning. This feature's absence diminishes the app's utility for many long-time users.

The finance calculator was essential for adjusting sales tax, down payment, and loan details, and its removal is a significant loss.

Photo Zoom Issues

Users are unable to zoom in on specific areas of vehicle photos, limiting their ability to inspect details. This change has negatively impacted the user experience, making the app less effective for car shopping.

You can only zoom in on the center of photos, which is not helpful for detailed inspection.

Saved Searches Glitch

Users report that saved searches and vehicles have disappeared, and new saves are not functioning. This issue disrupts user engagement and retention, as it affects a core feature of the app.

All my saved vehicles are gone, and I can't save any new ones, which is very frustrating.

UI Redesign Criticism

The recent UI redesign has been poorly received, with users describing it as outdated and cumbersome. The changes have made navigation more difficult, detracting from the app's overall usability.

The new UI is the ugliest redesign I've seen, making it harder to find information that was previously easy to access.

Users face difficulties logging in, especially via Facebook, and experience frequent logouts. These authentication issues hinder access to personalized features and disrupt the user experience.

The app constantly logs me out, and I can't sign back in using Facebook, which is frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Crashes

The app frequently crashes, especially when viewing vehicle photos, making it unreliable for users. This instability forces users to consider alternative platforms.

Missing Calculator

The removal of the finance calculator has frustrated users who relied on it for budgeting and financial planning. This feature's absence diminishes the app's utility for many long-time users.

Photo Zoom Issues

Saved Searches Glitch

Users report that saved searches and vehicles have disappeared, and new saves are not functioning. This issue disrupts user engagement and retention, as it affects a core feature of the app.

UI Redesign Criticism

The recent UI redesign has been poorly received, with users describing it as outdated and cumbersome. The changes have made navigation more difficult, detracting from the app's overall usability.

Users face difficulties logging in, especially via Facebook, and experience frequent logouts. These authentication issues hinder access to personalized features and disrupt the user experience.

Quotes of the week

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The recent app update makes the link to Carfax not work. It tries to get me to pay for the free Carfax.

Franklin 98765

I’m a long time user of the cars.com app. Why did you all get rid of the finance calculator? That was very nice to have to adjust for sales tax, down payment, trade, rate and duration of loan.

Nahyanh

All saved vehicles are gone, can't save any other vehicles either. 'Otto' the chat support was as useless as most politicians.

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User Experience Report

Report Date

Cars.com - New & Used Cars

Top Insights This Week

App Crashes

Missing Finance Calculator

Saved Searches Issues

Photo Zoom and Layout

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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