Cars.com - New & Used Cars

User Experience Report

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Cars.com - New & Used Cars

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Cars.com - New & Used Cars's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes or fails to load, especially after updates, making it unusable. This issue affects approximately 15% of users, causing frustration and hindering their ability to search for vehicles effectively.

The app won't open anymore, just stays on the startup screen.

2

Filter Limitations

Users express dissatisfaction with the app's filtering options, which often fail to accurately narrow down search results to their specific preferences. This affects around 10% of users who find the filters inadequate for precise searches.

The filter system doesn't work; it shows cars I didn't select.

3

Back Button Glitch

Many users are frustrated by a glitch where returning to the search results after viewing a car takes them back to the top of the list, rather than their previous position. This issue affects about 8% of users, making browsing cumbersome.

Every time I go back from a car, it takes me to the top of the list.

4

Inaccurate Listings

Some users report that the app displays inaccurate listings, such as sold cars still appearing or incorrect pricing, which affects their trust in the platform. This issue impacts approximately 5% of users who rely on accurate information for decision-making.

Nearly every car I've called about is already sold, and prices aren't accurate.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Cars.com - New & Used Cars
Cars.com receives mostly positive feedback for its user-friendly interface, extensive car listings, and effective search filters. However, some users report issues with app crashes and updates that degrade performance.

#2 RUNNER UP

Edmunds
Edmunds is praised for its detailed vehicle information and reliable reviews, but users criticize the app for requiring personal information to access car values and for its cumbersome interface.

#3 Straggler

Autotrader
Autotrader is criticized for its app's frequent crashes, poor user interface, and issues with search filters. Users also express frustration with receiving unsolicited contact from dealers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Cars.com - New & Used Cars
#1 Users Choice
Cars.com receives mostly positive feedback for its user-friendly interface, extensive car listings, and effective search filters. However, some users report issues with app crashes and updates that degrade performance.
Edmunds
#2 Runner-up
Edmunds is praised for its detailed vehicle information and reliable reviews, but users criticize the app for requiring personal information to access car values and for its cumbersome interface.
Autotrader
#3 Straggler
Autotrader is criticized for its app's frequent crashes, poor user interface, and issues with search filters. Users also express frustration with receiving unsolicited contact from dealers.

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Nuggets

Major Highlights of the Week

Device Overheating
The app causes significant overheating on high-end devices, leading to potential hardware issues and user discomfort. This could deter users from prolonged usage, impacting engagement metrics.
Using the app on my 16 Pro Max heats it up like crazy.
Account Deletion
Users who opt out of data sharing have their accounts deleted, which is an extreme measure that could lead to user attrition and negative brand perception. This approach may violate user trust and privacy expectations.
I requested not to sell my information, and they deleted my account.
Filter Limitations
The app's filtering system lacks granularity, failing to exclude unwanted sellers or specific vehicle features, which frustrates users seeking precise search results. This limitation can lead to user dissatisfaction and reduced app utility.
I wish I could filter out sellers with low ratings or specific engine displacements.
Login Issues
Persistent login problems prevent users from accessing saved searches and account features, disrupting the user experience and potentially leading to churn. This technical flaw undermines the app's reliability and user retention.
The app keeps asking me to sign in, but it never works.
Search Reset Bug
Navigating back from a vehicle listing resets the search list to the top, causing frustration and inefficiency in browsing. This bug significantly hampers the user experience, especially for those browsing extensive lists.
After viewing a car, the app takes me back to the top of the list, not where I left off.
Inaccurate Price Drops
Displayed price drop information is misleading, showing incorrect reductions that can erode buyer trust and transparency. Accurate pricing data is crucial for maintaining credibility and user confidence.
A car I tracked dropped $2,400, but the app only shows $1,556 off.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Device Overheating
The app causes significant overheating on high-end devices, leading to potential hardware issues and user discomfort. This could deter users from prolonged usage, impacting engagement metrics.
Account Deletion
Users who opt out of data sharing have their accounts deleted, which is an extreme measure that could lead to user attrition and negative brand perception. This approach may violate user trust and privacy expectations.
Filter Limitations
The app's filtering system lacks granularity, failing to exclude unwanted sellers or specific vehicle features, which frustrates users seeking precise search results. This limitation can lead to user dissatisfaction and reduced app utility.
Login Issues
Persistent login problems prevent users from accessing saved searches and account features, disrupting the user experience and potentially leading to churn. This technical flaw undermines the app's reliability and user retention.
Search Reset Bug
Navigating back from a vehicle listing resets the search list to the top, causing frustration and inefficiency in browsing. This bug significantly hampers the user experience, especially for those browsing extensive lists.
Inaccurate Price Drops
Displayed price drop information is misleading, showing incorrect reductions that can erode buyer trust and transparency. Accurate pricing data is crucial for maintaining credibility and user confidence.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding cars, but the recent update has made it frustrating to use. Every time I view a car and go back, it takes me to the top of the list instead of where I left off. Please fix this issue.
A Google user
Week of July 22nd, 2025
I love the app, but the advanced search needs improvement. It would be great to filter out sellers with no ratings or low ratings to avoid wasting time.
shiva1231988
Week of July 22nd, 2025
The app is easy to use and has great filters, but I wish I could block certain dealerships from my search results. Some dealers are untrustworthy, and it would save time if I could avoid them.
A Google user
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for finding cars, but the recent update has made it frustrating to use. Every time I view a car and go back, it takes me to the top of the list instead of where I left off. Please fix this issue.
Candice Wu
App Store
I love the app, but the advanced search needs improvement. It would be great to filter out sellers with no ratings or low ratings to avoid wasting time.
Kelly Williams
Google Play
The app is easy to use and has great filters, but I wish I could block certain dealerships from my search results. Some dealers are untrustworthy, and it would save time if I could avoid them.
Koray Okumus
Google Play

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