CarGurus: Used & New Cars

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of CarGurus: Used & New Cars's key feedback

Persistent Pop-up Ads

A significant number of users, approximately 15%, are frustrated with the frequent pop-up ads that interrupt their browsing experience, making it difficult to navigate the app smoothly.

The app is inundated with pop-up ads that open new browser windows, disrupting the car browsing experience.

Unreliable Filters

Around 20% of users report issues with the app's filters not retaining their settings, causing frustration as they have to repeatedly reapply filters when searching for cars.

The app's filters reset every time I switch brands, forcing me to reselect my preferences, which is time-consuming.

App Crashes and Loading Issues

Approximately 10% of users experience frequent app crashes and loading problems, which prevent them from accessing car listings and using the app effectively.

The app crashes every time I try to open it, making it impossible to view car listings.

Misleading Listings

About 8% of users have encountered misleading car listings, where the actual condition or details of the car differ from what is advertised, leading to distrust in the app's reliability.

The car I found through the app was in poor condition and didn't match the clean, shiny photos shown in the listing.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

CarGurus: Used & New Cars

CarGurus receives mixed feedback. Users appreciate the app's extensive vehicle selection, deal ratings, and ease of use, which help them find good deals. However, many users report issues with app crashes, inaccurate filters, and persistent notifications, which detract from the overall experience.

#2 RUNNER UP

Cars.com

Cars.com is praised for its user-friendly interface and comprehensive vehicle information, making car shopping straightforward. However, some users experience issues with saved searches and filters resetting, which can be frustrating during the browsing process.

#3 Straggler

TrueCar

TrueCar is valued for providing indicative pricing and helping users avoid multiple dealership visits. Nonetheless, users criticize the app for sharing their contact information with dealers, leading to unwanted calls and messages, and for technical glitches in the app's functionality.

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Nuggets

Major Highlights of the Week

Persistent Ads

Users are frustrated with frequent pop-up ads that disrupt the browsing experience, opening new browser windows every few cars scrolled. This intrusive advertising approach is causing dissatisfaction and hindering user engagement.

Every 4 cars you scroll, an ad pops up and opens a window in your browser.

Filter Persistence

The app's filters do not persist across different searches or brand changes, forcing users to repeatedly reselect their preferences, which is inefficient and time-consuming. This lack of filter retention is a significant usability issue.

Filters don't persist and I waste lots of time reselecting them.

Search Radius Limitations

The app restricts search radius options, often defaulting to a maximum of 500 miles, which is insufficient for users in 'car deserts' who need a nationwide search option. This limitation reduces the app's effectiveness in finding suitable vehicles.

A 500 mile radius often yields poor results; Nationwide should always be an option.

App Crashes

Frequent app crashes and loading issues are reported, making it difficult for users to view listings and navigate the app smoothly. This instability is a critical barrier to user satisfaction and retention.

App keeps crashing and won’t load see listings.

Inaccurate Listings

Listings often contain inaccurate information, such as incorrect vehicle conditions or misleading photos, leading to a lack of trust in the app's reliability. This misinformation can result in wasted time and user frustration.

The car looked nothing like the photos and was dusty and dirty.

Notification Overload

Users are overwhelmed by repetitive and persistent notifications, particularly regarding price drops, which diminishes the perceived value of alerts. This excessive notification strategy is counterproductive and annoying.

Repeatedly receive 'Be the first to see price drops' notifications.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Persistent Ads

Filter Persistence

Search Radius Limitations

App Crashes

Inaccurate Listings

Notification Overload

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's filter system is frustrating; it doesn't save preferences, forcing me to reselect filters every time. Also, the distance filter is limited, making it hard to find cars beyond a 200-mile radius. Please improve these features for a better user experience.

MC Duckbutter

I used to love this app, but now it constantly crashes and doesn't save my searches. It's become unusable, and I'm considering switching to other platforms.

A Google user

The app is great for finding cars, but the ads are overwhelming and disrupt the browsing experience. It would be much better if the ads were less intrusive.

Bpierce65

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I used to love this app, but now it constantly crashes and doesn't save my searches. It's become unusable, and I'm considering switching to other platforms.

Kelly Williams

Google Play

The app is great for finding cars, but the ads are overwhelming and disrupt the browsing experience. It would be much better if the ads were less intrusive.

Koray Okumus

Google Play

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User Experience Report

Report Date

CarGurus: Used & New Cars

Top Insights This Week

Persistent Pop-up Ads

Unreliable Filters

App Crashes and Loading Issues

Misleading Listings

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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