CarGurus: Used & New Cars

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of CarGurus: Used & New Cars's key feedback

Search Filter Crashes

A significant number of users, approximately 10%, experience frequent crashes when using search filters such as year, trim, and color, which disrupts their car search process.

The app crashes whenever I try to use search filters like year or color, making it frustrating to find cars.

Annoying Ad Redirects

Around 5% of users are frustrated by the app's tendency to redirect them to external browsers due to ads, interrupting their browsing experience.

The app keeps redirecting me to ads in an external browser, which is very annoying.

Sign-In Issues

Approximately 3% of users face issues with being signed out unexpectedly, leading to the loss of saved cars and potential purchases.

I was signed out suddenly and lost all the cars I had saved, which was very frustrating.

Accessibility Problems

About 2% of users with larger text settings on iPhones encounter issues with pop-ups that cannot be dismissed, hindering their ability to use the app effectively.

Using larger text on my iPhone makes it impossible to dismiss pop-ups, blocking my access to the app.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

CarGurus: Used & New Cars

CarGurus is praised for its user-friendly interface, comprehensive listings, and helpful deal ratings. Users appreciate the ease of navigation and the ability to find good deals, although some report issues with app crashes and login problems.

#2 RUNNER UP

Autotrader

Autotrader receives mixed feedback, with users appreciating its extensive listings and past reliability. However, recent updates have led to significant app functionality issues, including login problems and frequent crashes, frustrating many users.

#3 Straggler

TrueCar

TrueCar is criticized for its intrusive data practices, leading to unwanted dealer contact. While some users find the pricing information helpful, many are frustrated by the app's glitches and misleading pricing, which detracts from the overall user experience.

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Nuggets

Major Highlights of the Week

Filter Crashes

Search filters frequently crash the app, disrupting the user experience and preventing effective car searches. This issue occurs when users apply filters such as year, search radius, or engine type.

Applying filters like year or engine type causes the app to crash, making it impossible to search effectively.

Sign-In Glitch

Users experience unexpected sign-outs, leading to loss of saved car listings and potential purchase opportunities. This issue occurs suddenly, preventing users from accessing previously saved data.

I was signed out unexpectedly and lost all my saved car listings, which affected my buying decision.

Ad Redirects

The app redirects users to external browsers due to intrusive ads, disrupting the browsing experience. This issue is exacerbated by recent updates prioritizing ad traffic over user navigation.

Unwanted ad redirects to external browsers make browsing cars frustrating and interruptive.

UX Friction

The app's user experience is hindered by excessive initial prompts, creating friction in the search process. Users face multiple steps before they can begin searching for vehicles, leading to frustration.

Too many initial prompts make it cumbersome to start searching for cars, unlike other apps.

Text Size Issue

Large text settings on iPhones prevent users from proceeding past account prompts, obstructing app functionality. The lack of a scroll feature exacerbates this issue, trapping users on certain screens.

Using large text on my iPhone blocks me from proceeding past account prompts, making the app unusable.

Price Transparency

Displayed prices often include conditional rebates or down payments, misleading users about actual costs. This lack of transparency skews search results and wastes users' time.

Prices shown are misleading as they include rebates or down payments, not reflecting true costs.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Filter Crashes

Search filters frequently crash the app, disrupting the user experience and preventing effective car searches. This issue occurs when users apply filters such as year, search radius, or engine type.

Sign-In Glitch

Users experience unexpected sign-outs, leading to loss of saved car listings and potential purchase opportunities. This issue occurs suddenly, preventing users from accessing previously saved data.

Ad Redirects

The app redirects users to external browsers due to intrusive ads, disrupting the browsing experience. This issue is exacerbated by recent updates prioritizing ad traffic over user navigation.

UX Friction

Text Size Issue

Price Transparency

Displayed prices often include conditional rebates or down payments, misleading users about actual costs. This lack of transparency skews search results and wastes users' time.

Quotes of the week

Hear from some of the most impactful users to drive changes

The search filters crash the app when trying to find cars by year, search radius, trim, engine, color, etc., making it frustrating to use.

cash balances

The app has become irritating with advertising redirects that interrupt browsing, making it difficult to navigate without ads taking over.

NycSamT

The app's UX has too much friction with multiple steps before searching, unlike other apps where you can search immediately. This led me to delete the app.

EfficientAppGuy

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The quotes of the week

Hear from some of the most impactful users to drive changes

The search filters crash the app when trying to find cars by year, search radius, trim, engine, color, etc., making it frustrating to use.

Candice Wu

App Store

The app has become irritating with advertising redirects that interrupt browsing, making it difficult to navigate without ads taking over.

Kelly Williams

Google Play

The app's UX has too much friction with multiple steps before searching, unlike other apps where you can search immediately. This led me to delete the app.

Koray Okumus

Google Play

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User Experience Report

Report Date

CarGurus: Used & New Cars

Top Insights This Week

Search Filter Crashes

Annoying Ad Redirects

Sign-In Issues

Accessibility Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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