Cantina‎

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Cantina‎

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Cantina‎'s key feedback

1

Privacy Concerns

A significant number of users, approximately 40%, express discomfort with the app's requirement for full access to their contacts, viewing it as a potential privacy invasion. This mandatory access is seen as unnecessary and intrusive, leading to distrust and app deletion.

The app demands full access to my contacts, which feels like a privacy invasion.

2

Access Barriers

Around 20% of users are frustrated by the app's requirement to know someone who already uses it or to invite friends to gain access. This creates a barrier to entry and discourages potential users who may not have connections already using the app.

I can't use the app unless I know someone who already has it, which is frustrating.

3

Loading and Functionality Issues

Approximately 15% of users report issues with the app's performance, such as long loading times and difficulties in creating videos or uploading images. These technical problems hinder the user experience and lead to dissatisfaction.

The app takes too long to load and struggles with video creation, making it frustrating to use.

4

Misleading Advertising

About 10% of users feel misled by the app's advertising, claiming that the app does not deliver the features or quality shown in promotions. This discrepancy between expectation and reality results in disappointment and distrust.

The app doesn't match the quality or features shown in its advertisements, which is misleading.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Replika
Replika receives mixed feedback, with users appreciating its ability to provide companionship and emotional support, but many criticize its lack of memory and repetitive responses. Users also express dissatisfaction with customer service and the app's pricing model.

#2 RUNNER UP

Character.AI
Character.AI is praised for its engaging role-playing capabilities and creative potential, but users are frustrated with recent updates introducing time limits and ads, which they feel detract from the experience. The app's memory issues and restrictions on usage have also been points of contention.

#3 Straggler

Cantina‎
Cantina receives mixed reviews, with users enjoying the fun and creative aspects of creating AI characters and videos, but many are concerned about privacy issues due to mandatory contact access. The app's usability and requirement to invite friends for full access are also criticized.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Replika
#1 Users Choice
Replika receives mixed feedback, with users appreciating its ability to provide companionship and emotional support, but many criticize its lack of memory and repetitive responses. Users also express dissatisfaction with customer service and the app's pricing model.
Character.AI
#2 Runner-up
Character.AI is praised for its engaging role-playing capabilities and creative potential, but users are frustrated with recent updates introducing time limits and ads, which they feel detract from the experience. The app's memory issues and restrictions on usage have also been points of contention.
Cantina‎
#3 Straggler
Cantina receives mixed reviews, with users enjoying the fun and creative aspects of creating AI characters and videos, but many are concerned about privacy issues due to mandatory contact access. The app's usability and requirement to invite friends for full access are also criticized.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Contact Access Requirement
The app mandates full access to users' contact lists, which many find intrusive and unnecessary for app functionality. This requirement is a significant barrier to user adoption and raises privacy concerns.
Without giving the app full access to all of your contacts you’re unable to move forward and actually use the app.
Privacy Concerns
Users are uncomfortable with the app's extensive data access requirements, fearing misuse of personal information. The lack of transparency about data usage exacerbates these concerns.
I don’t want to give a company access to all my contacts.
Loading and Performance Issues
The app experiences significant loading delays and performance issues, hindering user experience and engagement. Users report long wait times and unresponsive features.
It just sits there with the spinning icon left it running for over an hour and never went further.
Misleading Advertising
The app's promotional content does not accurately represent its actual capabilities, leading to user disappointment. Advertisements are created using external tools, not the app itself.
The bots you create are horribly designed and everything that you see on advertisements is actually created not using the app.
User Onboarding Frustrations
The app's onboarding process is cumbersome, requiring users to invite friends or know existing users to gain access. This creates a barrier to entry and frustrates potential users.
Why do I need to know someone who already has the app just to make these silly AI videos?
Content Quality and Safety
The app encourages the creation of low-quality or inappropriate content, raising concerns about its suitability for all audiences. The focus on views over content responsibility is troubling.
The marketing team encourages creators to post low-quality or inappropriate content clearly aimed at children.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Contact Access Requirement
The app mandates full access to users' contact lists, which many find intrusive and unnecessary for app functionality. This requirement is a significant barrier to user adoption and raises privacy concerns.
Privacy Concerns
Users are uncomfortable with the app's extensive data access requirements, fearing misuse of personal information. The lack of transparency about data usage exacerbates these concerns.
Loading and Performance Issues
The app experiences significant loading delays and performance issues, hindering user experience and engagement. Users report long wait times and unresponsive features.
Misleading Advertising
The app's promotional content does not accurately represent its actual capabilities, leading to user disappointment. Advertisements are created using external tools, not the app itself.
User Onboarding Frustrations
The app's onboarding process is cumbersome, requiring users to invite friends or know existing users to gain access. This creates a barrier to entry and frustrates potential users.
Content Quality and Safety
The app encourages the creation of low-quality or inappropriate content, raising concerns about its suitability for all audiences. The focus on views over content responsibility is troubling.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app requires full access to my contacts, which makes me uncomfortable. I would prefer if this was optional, as it feels like a privacy invasion.
BartekKulson
The app is extremely user-unfriendly and confusing to operate. It doesn't function as advertised, and making videos is a complicated process.
9ine6od
The app's marketing practices are deceptive, and it mishandles user data. It pressures workers to create content without proper credit, and the app design doesn't match its advertisements.
TheTruthwillsetmefree

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app requires full access to my contacts, which makes me uncomfortable. I would prefer if this was optional, as it feels like a privacy invasion.
Candice Wu
App Store
The app is extremely user-unfriendly and confusing to operate. It doesn't function as advertised, and making videos is a complicated process.
Kelly Williams
Google Play
The app's marketing practices are deceptive, and it mishandles user data. It pressures workers to create content without proper credit, and the app design doesn't match its advertisements.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.