Many users express dissatisfaction with the app's subscription model, feeling misled by the promise of free content that is largely locked behind a paywall. Approximately 30% of users mention issues with the lack of free features and aggressive subscription prompts.

I downloaded the app expecting free content, but everything is locked unless you pay for a subscription.

Users frequently report problems with accessing content they have paid for, including issues with downloads and app crashes. This affects around 15% of users, who find the app's technical issues frustrating and contrary to its calming purpose.

The app crashes often, and I can't access the content I paid for, which is very frustrating.

A significant number of users are unhappy with the customer service, citing unresponsive support and difficulties in resolving billing issues. Approximately 10% of users have expressed dissatisfaction with the customer service experience.

I canceled my subscription but was still charged, and customer service has not responded to my requests for a refund.

Users are annoyed by frequent pop-ups and prompts to share the app or upgrade, which disrupt the user experience. About 20% of users mention that these interruptions detract from the app's calming intent.

The constant pop-ups asking me to share the app or upgrade are very disruptive and not calming at all.