Caesars Sportsbook

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Caesars Sportsbook's key feedback

Withdrawal Delays

Many users experience significant delays in withdrawing their funds, with some waiting weeks for payouts. Approximately 15% of users report issues with the withdrawal process, leading to frustration and app abandonment.

I had to wait two weeks to get my payout, and customer service was no help.

Customer Service Issues

A large number of users are dissatisfied with the customer service, citing unhelpful responses and unresolved issues. Around 20% of users express frustration with the support they receive, often switching to competitors as a result.

Customer service is unresponsive and never resolves my issues.

App Performance Problems

Users frequently report that the app is slow, crashes, or freezes, especially during live betting. This affects about 10% of users, causing them to miss betting opportunities and leading to a poor user experience.

The app constantly crashes during live betting, making it unusable.

Location Verification Failures

Many users face issues with the app's location verification, preventing them from placing bets. Approximately 8% of users encounter this problem, which often leads to them switching to other betting platforms.

The app can't verify my location, so I can't place any bets.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

FanDuel Sportsbook

FanDuel receives mixed feedback, with users praising its ease of use and promotions, but criticizing its customer service and technical issues. Some users report problems with bet grading and account limitations, while others appreciate the app's user-friendly interface and betting options.

#2 RUNNER UP

DraftKings Sportsbook

DraftKings is generally well-received for its user-friendly interface and reliable customer service. However, some users express dissatisfaction with the app's updates and occasional technical glitches, though many still find it a preferable option compared to other sportsbooks.

#3 Straggler

Caesars Sportsbook

Caesars Sportsbook has a polarized reception, with users appreciating its rewards program and betting options, but frequently criticizing its customer service and technical issues, such as location verification and withdrawal problems. While some users enjoy the app's features, others find it unreliable and frustrating.

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Nuggets

Major Highlights of the Week

Withdrawal Delays

Users experience significant delays in processing withdrawals, with some waiting weeks to receive their funds. This issue is compounded by unhelpful customer service, leading to frustration and app abandonment.

I had to wait 2 weeks to get my payout, and customer service was no help.

Customer Service Issues

The app's customer service is frequently criticized for being unresponsive and ineffective, often failing to resolve user issues or provide clear answers. This has led to users switching to competitors with better support.

Customer service never has answers and is unresponsive, so I switched to MGM.

Account Restrictions

Users report arbitrary account restrictions, such as being unable to withdraw funds or having accounts suspended without clear reasons. This lack of transparency and communication erodes trust in the platform.

Caesars restricted my account for no reason, and I can't withdraw my money.

Biometric Login Removal

The removal of biometric login options like Face ID has frustrated users who now have to manually enter credentials, reducing the app's convenience and security appeal.

App Performance Issues

Frequent app crashes, slow loading times, and glitches disrupt the betting experience, particularly during live events, causing users to miss betting opportunities.

The app constantly crashes during live betting, making it unusable.

Promotional Ineligibility

Users are frustrated by being deemed ineligible for promotions despite meeting the criteria, often without explanation, leading to perceptions of unfairness and misleading advertising.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Withdrawal Delays

Customer Service Issues

Account Restrictions

Biometric Login Removal

The removal of biometric login options like Face ID has frustrated users who now have to manually enter credentials, reducing the app's convenience and security appeal.

App Performance Issues

Frequent app crashes, slow loading times, and glitches disrupt the betting experience, particularly during live events, causing users to miss betting opportunities.

Promotional Ineligibility

Users are frustrated by being deemed ineligible for promotions despite meeting the criteria, often without explanation, leading to perceptions of unfairness and misleading advertising.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is just pure awful now! Customer service doesn’t know what they’re doing and never has any answers, deposit methods haven’t worked for weeks! Switched over to MGM way less problems and they’re more responsive.

DO BETTER!!!!!!!!

Caesars removed the ability to parlay division exacta combinations in NFL season results these past two weeks: resulting in my one-star review, and refusal to ever use their platform again.

r697145

App constantly crashes and freezes. Slow loading. Totally annoying.

Loushits

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Caesars removed the ability to parlay division exacta combinations in NFL season results these past two weeks: resulting in my one-star review, and refusal to ever use their platform again.

Kelly Williams

Google Play

App constantly crashes and freezes. Slow loading. Totally annoying.

Koray Okumus

Google Play

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User Experience Report

Report Date

Caesars Sportsbook

Top Insights This Week

Withdrawal Delays

Customer Service Issues

App Performance Problems

Location Verification Failures

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts