Caesars Sportsbook

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Caesars Sportsbook

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Caesars Sportsbook's key feedback

1

Withdrawal Delays

Many users experience significant delays when withdrawing their winnings, with some reporting waits of up to three days for an 'internal review.' Approximately 15% of users seem to be affected by this issue.

Withdrawals take days for 'internal review,' unlike instant deposits.

2

App Stability Issues

A considerable number of users report frequent app crashes and glitches, making it difficult to place bets or even open the app. This issue affects around 20% of users.

The app crashes every time I try to use it, making it unusable.

3

Unfair Betting Rules

Users are frustrated with the lack of fair play rules, particularly regarding player injuries and voided bets, which they feel are not handled equitably. This issue impacts about 10% of users.

Player injuries aren't covered, causing unfair losses in parlays.

4

Poor Customer Support

Many users express dissatisfaction with customer support, citing unresponsiveness and unresolved issues, affecting approximately 10% of users.

Customer support is unhelpful and doesn't respond to inquiries.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook
DraftKings receives high praise for its user-friendly interface, quick transactions, and generous promotions. Users appreciate the variety of betting options and the ease of use, making it a favorite among many.

#2 RUNNER UP

FanDuel Sportsbook
FanDuel faces significant criticism due to frequent app crashes and poor customer service, especially during peak times like NFL Sundays. Users report issues with cashing out and feel the app is unreliable, leading many to switch to competitors.

#3 Straggler

Caesars Sportsbook
Caesars Sportsbook receives mixed feedback, with users appreciating the bonus bets and rewards system but criticizing the app for being slow and glitchy. Customer service and technical issues are common complaints, affecting the overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings Sportsbook
#1 Users Choice
DraftKings receives high praise for its user-friendly interface, quick transactions, and generous promotions. Users appreciate the variety of betting options and the ease of use, making it a favorite among many.
FanDuel Sportsbook
#2 Runner-up
FanDuel faces significant criticism due to frequent app crashes and poor customer service, especially during peak times like NFL Sundays. Users report issues with cashing out and feel the app is unreliable, leading many to switch to competitors.
Caesars Sportsbook
#3 Straggler
Caesars Sportsbook receives mixed feedback, with users appreciating the bonus bets and rewards system but criticizing the app for being slow and glitchy. Customer service and technical issues are common complaints, affecting the overall user experience.

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Nuggets

Major Highlights of the Week

Withdrawal Delays
Users experience significant delays in withdrawing their winnings, with some reporting a wait of up to three days for an 'internal review' despite instant deposits.
Withdrawals take three days for 'internal review' while deposits are instant, which is frustrating.
App Stability Issues
The app frequently crashes and glitches, making it nearly impossible for users to place bets or even open the app, leading to a frustrating user experience.
The app crashes every time I try to use it, making it unusable.
Betting Flexibility
Recent changes have reduced the flexibility in placing bets, particularly with parlays, as users struggle with preset increments and frequent spread suspensions.
It's impossible to place a 10-game parlay due to preset increments and spread suspensions.
Customer Support Gaps
Users report poor customer service, with unresolved issues and unresponsive support, leading to dissatisfaction and unresolved account problems.
Customer support never responds, and my account issues remain unresolved.
Unfair Play Rules
The app lacks fair play rules for player injuries, counting injured players as losses in parlays, which users find unfair compared to other sportsbooks.
Injured players count as losses, unlike other sportsbooks that void such bets.
Promotional Misleading
Promotions are misleading, with users finding expired offers still advertised, leading to confusion and dissatisfaction with bonus claims.
I was told a bonus offer expired despite it still being advertised in the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Withdrawal Delays
Users experience significant delays in withdrawing their winnings, with some reporting a wait of up to three days for an 'internal review' despite instant deposits.
App Stability Issues
The app frequently crashes and glitches, making it nearly impossible for users to place bets or even open the app, leading to a frustrating user experience.
Betting Flexibility
Recent changes have reduced the flexibility in placing bets, particularly with parlays, as users struggle with preset increments and frequent spread suspensions.
Customer Support Gaps
Users report poor customer service, with unresolved issues and unresponsive support, leading to dissatisfaction and unresolved account problems.
Unfair Play Rules
The app lacks fair play rules for player injuries, counting injured players as losses in parlays, which users find unfair compared to other sportsbooks.
Promotional Misleading
Promotions are misleading, with users finding expired offers still advertised, leading to confusion and dissatisfaction with bonus claims.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly slow and crashes constantly, making it unusable. I've had no issues with other apps, so I'll be switching to another platform.
Myvegas454
Caesars Sportsbook used to be my favorite, but now it's so glitchy that I struggle to place bets. It's frustrating and needs fixing.
Lmonster22
The withdrawal process is frustratingly slow, taking days for 'internal review' while deposits are instant. This needs improvement.
Sneax322

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly slow and crashes constantly, making it unusable. I've had no issues with other apps, so I'll be switching to another platform.
Candice Wu
App Store
Caesars Sportsbook used to be my favorite, but now it's so glitchy that I struggle to place bets. It's frustrating and needs fixing.
Kelly Williams
Google Play
The withdrawal process is frustratingly slow, taking days for 'internal review' while deposits are instant. This needs improvement.
Koray Okumus
Google Play

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