Brave Browser & Search Engine

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Brave Browser & Search Engine's key feedback

Ad Blocking Issues

Some users report that the ad-blocking feature is not working as expected, with ads still appearing on various websites. This issue seems to affect approximately 10% of users, who are frustrated by the presence of ads despite using Brave for its ad-blocking capabilities.

I switched to Brave to eliminate ads, but I'm still seeing a lot of them.

VPN and Subscription Problems

Users have encountered issues with the VPN service and subscription management, such as the VPN not activating or subscriptions not being recognized. This affects around 5% of users, who find these subscription-related issues particularly frustrating.

I paid for the VPN service, but it says I don't have an active subscription.

Bookmark and Tab Management

There are complaints about difficulties in managing bookmarks and tabs, including issues with exporting bookmarks and tabs disappearing unexpectedly. Approximately 7% of users are affected by these problems, which hinder their browsing experience.

I can't export my bookmarks, and my tabs keep disappearing.

Performance and Stability Concerns

Some users experience performance issues such as app crashes, lagging, and slow loading times, particularly after updates. This affects about 8% of users, who find these stability issues disruptive to their browsing.

The app keeps crashing and lagging, making it hard to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Brave Browser & Search Engine

Brave Browser receives mixed feedback, with users praising its privacy features, ad-blocking capabilities, and seamless transition from other browsers. However, some users report issues with battery consumption, video playback, and occasional crashes, which detract from the overall experience.

#2 RUNNER UP

Mozilla Firefox

Mozilla Firefox is appreciated for its strong privacy features, extensive add-ons, and non-intrusive browsing experience. Users enjoy its speed and reliability, although some report occasional crashes and issues with session management.

#3 Straggler

Google Chrome

Google Chrome is favored for its speed and ease of use, with many users appreciating its integration with other Google services. However, concerns about privacy and data collection are common, and some users experience issues with ad-blocking and updates.

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Nuggets

Major Highlights of the Week

VPN Activation Issues

Users experience difficulties activating the VPN service on desktop browsers, receiving error messages about inactive plans despite following instructions. This indicates a potential flaw in the account verification or subscription management process.

I purchased the VPN service, but it says no active plans when I try to use it on my desktop.

Bookmark Export Failure

The app fails to export bookmarks, causing frustration for users who rely on this feature for data management. This issue suggests a critical bug in the bookmark management system that needs immediate attention.

I can't export my bookmarks, and it's very frustrating.

Ad Blocking Inconsistencies

Some users report that ads are not consistently blocked, undermining one of Brave's core promises of an ad-free experience. This inconsistency could be due to variations in ad-blocking settings or recent updates affecting performance.

I'm still getting lots of ads, which is why I switched to Brave.

Tab Management Glitches

Users experience issues with tabs disappearing or closing unexpectedly, disrupting their browsing sessions. This points to a potential bug in the tab management system that affects user experience.

Tabs keep closing automatically, and it's very annoying.

Video Playback Problems

Video playback is problematic, with issues like screen dimming and playback starting from the beginning after minimizing. These issues suggest a need for improvements in the media handling capabilities of the browser.

Videos restart from the beginning when minimized and maximized.

Captcha Verification Annoyance

Frequent and unnecessary captcha verifications frustrate users, impacting their browsing experience. This indicates a need to refine the security protocols to balance user convenience with security.

I keep getting asked if I'm a robot, which is really annoying.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

VPN Activation Issues

Bookmark Export Failure

Ad Blocking Inconsistencies

Tab Management Glitches

Users experience issues with tabs disappearing or closing unexpectedly, disrupting their browsing sessions. This points to a potential bug in the tab management system that affects user experience.

Video Playback Problems

Captcha Verification Annoyance

Frequent and unnecessary captcha verifications frustrate users, impacting their browsing experience. This indicates a need to refine the security protocols to balance user convenience with security.

Quotes of the week

Hear from some of the most impactful users to drive changes

I purchased on iPhone. Multiple device feature not working. VPN service on desktop browser not activating. I clicked 'already have an account?' I followed instructions. Error message said no active plans. Brave has too many bugs. I wish they would thoroughly test their software.

King Cyrus III

Week of May 26th, 2025

Been using Brave for 4 months. It did take time to navigate but not bad at all. Less random ads is nice, too! Tracking wise, I'm feeling much more secure regardless of privacy. It's a keeper for me. I'm 70. If I can figure this out, so can you!

Rock n bug lover

Week of May 26th, 2025

I love the Brave shields keeping me safe from trackers. I also use the Brave Wallet with my crypto - it’s a great alternative to Metamask!

Barticus89

Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I love the Brave shields keeping me safe from trackers. I also use the Brave Wallet with my crypto - it’s a great alternative to Metamask!

Koray Okumus

Google Play

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User Experience Report

Report Date

Brave Browser & Search Engine

Top Insights This Week

Ad Blocking Issues

VPN and Subscription Problems

Bookmark and Tab Management

Performance and Stability Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts