Brave Browser & Search Engine

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Brave Browser & Search Engine

Top Insights This Week

Week of April 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Brave Browser & Search Engine's key feedback

1

Performance Issues

Several users report significant performance degradation, especially on iPads, after recent updates. This includes slowdowns, crashes, and increased battery consumption, affecting approximately 15% of users. These issues are particularly noticeable when multiple tabs are open or when using YouTube.

The latest update has made my iPad slow and crash frequently, especially with multiple tabs open.

2

Ad-Free Misunderstanding

There is confusion among users regarding the ad-free experience, with some expecting no ads at all without realizing a paid version is required for complete ad removal. This misunderstanding affects about 10% of users, leading to dissatisfaction and feelings of being misled.

I thought this was ad-free, but I still see ads unless I pay for the premium version.

3

Audio Playback Bug

A recurring issue is audio continuing to play in the background after closing a tab, which is frustrating for users. This bug affects around 8% of users, causing inconvenience and disrupting the browsing experience.

Even after closing a tab, the audio keeps playing in the background, which is very annoying.

4

Zoom and Text Size Problems

Users experience problems with default zoom levels and text sizes, which are often too small, requiring constant adjustments. This issue affects approximately 7% of users, making browsing cumbersome and less user-friendly.

The text is so small on most sites that I have to zoom in significantly, disrupting the page layout.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Brave Browser & Search Engine
Brave Browser receives mixed feedback, with users praising its privacy features, ad-blocking capabilities, and seamless transition from other browsers. However, some users report issues with battery consumption, video playback, and occasional crashes, which detract from the overall experience.

#2 RUNNER UP

Mozilla Firefox
Mozilla Firefox is appreciated for its strong privacy features, extensive add-ons, and non-intrusive browsing experience. Users enjoy its speed and reliability, although some report occasional crashes and issues with session management.

#3 Straggler

Google Chrome
Google Chrome is favored for its speed and ease of use, with many users appreciating its integration with other Google services. However, concerns about privacy and data collection are common, and some users experience issues with ad-blocking and updates.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Brave Browser & Search Engine
#1 Users Choice
Brave Browser receives mixed feedback, with users praising its privacy features, ad-blocking capabilities, and seamless transition from other browsers. However, some users report issues with battery consumption, video playback, and occasional crashes, which detract from the overall experience.
Mozilla Firefox
#2 Runner-up
Mozilla Firefox is appreciated for its strong privacy features, extensive add-ons, and non-intrusive browsing experience. Users enjoy its speed and reliability, although some report occasional crashes and issues with session management.
Google Chrome
#3 Straggler
Google Chrome is favored for its speed and ease of use, with many users appreciating its integration with other Google services. However, concerns about privacy and data collection are common, and some users experience issues with ad-blocking and updates.

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Nuggets

Major Highlights of the Week

Ad Misleading
Users are frustrated with the presence of ads on the Brave homepage despite expectations of an ad-free experience, leading to perceptions of misleading advertising. This discrepancy between user expectations and actual experience diminishes trust in the product's core promise.
I thought this was ad free but it’s not; my home page shows an ad every time I open the browser.
Performance Issues
Recent updates have significantly degraded performance on iPads, causing slowdowns and crashes when multiple tabs are open. This impacts user experience and may lead to users abandoning the browser for more stable alternatives.
Opening more than one tab slows the iPad to a crawl and forces it to crash sometimes.
Audio Playback Bug
Audio continues to play in the background after closing a tab, causing confusion and frustration among users. This persistent issue disrupts the browsing experience and requires users to manually intervene to stop playback.
Even if you close a tab, the audio is still playing in the background and it never stops.
VPN Connectivity
The VPN service fails to connect after a few days of use, rendering the subscription useless and prompting demands for refunds. This connectivity issue undermines the reliability of Brave's premium offerings.
After purchasing a year subscription to the VPN service, it just says 'connecting' but never connects.
Battery Drain
The latest update causes excessive battery drain and overheating, particularly when using YouTube, which is a critical flaw for mobile users. This issue forces users to consider reverting to other platforms despite Brave's ad-blocking benefits.
The last update is burning my battery and running hot when using YouTube on 13 Pro Max.
Zoom and Text Size
Pages automatically zoom in and text appears too small, requiring constant manual adjustments that disrupt the user experience. This issue is exacerbated by the lack of customization options to set default zoom levels.
Every single page keeps on zooming in and I can't seem to get it to stop.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Misleading
Users are frustrated with the presence of ads on the Brave homepage despite expectations of an ad-free experience, leading to perceptions of misleading advertising. This discrepancy between user expectations and actual experience diminishes trust in the product's core promise.
Performance Issues
Recent updates have significantly degraded performance on iPads, causing slowdowns and crashes when multiple tabs are open. This impacts user experience and may lead to users abandoning the browser for more stable alternatives.
Audio Playback Bug
Audio continues to play in the background after closing a tab, causing confusion and frustration among users. This persistent issue disrupts the browsing experience and requires users to manually intervene to stop playback.
VPN Connectivity
The VPN service fails to connect after a few days of use, rendering the subscription useless and prompting demands for refunds. This connectivity issue undermines the reliability of Brave's premium offerings.
Battery Drain
The latest update causes excessive battery drain and overheating, particularly when using YouTube, which is a critical flaw for mobile users. This issue forces users to consider reverting to other platforms despite Brave's ad-blocking benefits.
Zoom and Text Size
Pages automatically zoom in and text appears too small, requiring constant manual adjustments that disrupt the user experience. This issue is exacerbated by the lack of customization options to set default zoom levels.

Quotes of the week

Hear from some of the most impactful users to drive changes

After the last update, YouTube is lagging and the page needs refreshing before a video will play. The queue isn't loading past a few videos.
Slyer McGuire
Week of April 21st, 2025
I thought this was ad-free but my home page shows an ad every time I open the browser. I would give this 5 stars if it was truly ad-free.
Jimilagro
Week of April 21st, 2025
Whatever has been done in the past few updates has completely tanked the performance on iPad. Opening more than one tab slows the iPad to a crawl and sometimes crashes.
Randy Lahey1
Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
After the last update, YouTube is lagging and the page needs refreshing before a video will play. The queue isn't loading past a few videos.
Candice Wu
App Store
I thought this was ad-free but my home page shows an ad every time I open the browser. I would give this 5 stars if it was truly ad-free.
Kelly Williams
Google Play
Whatever has been done in the past few updates has completely tanked the performance on iPad. Opening more than one tab slows the iPad to a crawl and sometimes crashes.
Koray Okumus
Google Play

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