BOTB - Win Your Dream Car

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of BOTB - Win Your Dream Car's key feedback

Verification Issues

Some users experience problems with account verification via text and email, preventing them from fully accessing the app. Approximately 5% of users report this issue.

I can't verify my account as the verification messages never arrive, even after reinstalling the app.

Delayed Prize Notifications

A few users report delays in receiving notifications or emails about their winnings, causing frustration and doubt about the process. This affects about 3% of users.

I was informed I won, but it's been weeks without an email confirmation or prize delivery.

Daily Spin Concerns

Several users feel the daily spin feature is rigged, as it frequently lands on the same outcome, leading to skepticism about its fairness. Around 4% of users express this concern.

The daily spin seems rigged, as it almost always lands on a discount, making it feel unfair.

App Performance Issues

A small number of users experience app performance issues, such as slow loading times and overlapping sections, which hinder their user experience. This affects about 2% of users.

The app is slow and sections overlap, making it difficult to navigate and use effectively.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

BOTB - Win Your Dream Car

BOTB receives high praise for its exciting competitions and life-changing prizes, with many users appreciating the fairness and transparency of the process. However, some users express concerns about the daily spin feature being rigged and occasional technical issues with the app.

#2 RUNNER UP

Omaze

Omaze is lauded for its charitable contributions and the ease of entering competitions, with many users appreciating the opportunity to win life-changing prizes while supporting good causes. However, some users report technical issues with the app, particularly with account access and subscription management.

#3 Straggler

Dream Car Giveaways

Dream Car Giveaways is praised for its wide range of desirable prizes and the excitement it brings to participants. Users appreciate the transparency and fairness of the competitions, although some express frustration over not winning despite frequent participation.

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Nuggets

Major Highlights of the Week

Verification Issues

Users face persistent issues with account verification via text and email, leading to frustration and app deletion. This problem hinders user onboarding and retention, impacting overall user experience.

Verifying my account by text and email is bugged, and I can't verify despite multiple attempts.

Delayed Prizes

There are significant delays in prize delivery, with users waiting weeks without receiving promised winnings. This undermines trust and raises concerns about the reliability of the prize distribution process.

Still waiting over a £25 prize for 2 weeks, only received a text but no email follow-up.

Daily Spin Rigging

The daily spin feature is perceived as rigged, with users frequently landing on discounts rather than actual prizes. This perception of manipulation diminishes user trust and engagement with the feature.

Out of 100 spins, it lands on discount 99 times, making the spin feel rigged.

App Performance

The app experiences performance issues, such as slow loading times and overlapping sections, which hinder navigation and usability. These technical problems detract from the overall user experience.

App is very slow and sections overlap, making it difficult to navigate.

Prize Variety Concerns

Users express dissatisfaction with the limited variety of prizes, particularly in the car and motorcycle categories. Expanding the prize selection could enhance user satisfaction and engagement.

I'd like to see different cars and adventure motorcycles in the lineup as people are moving towards off-road adventure.

Unfair Game Perception

There is a perception of unfairness in the game mechanics, particularly with the daily spin and prize distribution. Addressing these concerns is crucial to maintaining user trust and satisfaction.

The wheel lands on the same thing repeatedly, making it feel unfair.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Issues

Delayed Prizes

Daily Spin Rigging

App Performance

The app experiences performance issues, such as slow loading times and overlapping sections, which hinder navigation and usability. These technical problems detract from the overall user experience.

Prize Variety Concerns

Users express dissatisfaction with the limited variety of prizes, particularly in the car and motorcycle categories. Expanding the prize selection could enhance user satisfaction and engagement.

Unfair Game Perception

There is a perception of unfairness in the game mechanics, particularly with the daily spin and prize distribution. Addressing these concerns is crucial to maintaining user trust and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Verifying my account by text and email is bugged. No matter how many times I try, nothing arrives and I can’t verify. Got annoyed, deleted and downloaded again which also didn’t work.

Tic Kle

The app is great. However, I noticed the car ticket prices vary between the competitions. I'd like to see some different cars in the lineup and also some adventure motorcycles in the lifestyle comps as people are now moving towards off-road adventure.

Mikeybabe

Rigged system of daily spin! It works under the disguise of actually giving you a chance when in reality you don’t have a chance. Out of 100 spins, it lands on discount 99 times, so give you an incentive to buy more tickets!

HeeellNooo

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The quotes of the week

Hear from some of the most impactful users to drive changes

Verifying my account by text and email is bugged. No matter how many times I try, nothing arrives and I can’t verify. Got annoyed, deleted and downloaded again which also didn’t work.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

BOTB - Win Your Dream Car

Top Insights This Week

Verification Issues

Delayed Prize Notifications

Daily Spin Concerns

App Performance Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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