Recycle at Boots
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report that the app indicates certain stores have recycling collection boxes, but upon visiting, they find none. This issue affects approximately 15% of users, leading to confusion and frustration.
2
A significant number of users experience issues with the app's camera feature, which fails to open or freezes, preventing them from uploading photos of recyclables. This affects about 20% of users, hindering their ability to participate in the recycling program.
3
Users frequently encounter delays in the verification of their deposits, with some waiting over an hour for points to be processed, which discourages them from using the app. This issue impacts around 10% of users.
4
Several users face difficulties logging in or setting up their accounts, with the app not recognizing their credentials or advantage card numbers. This affects approximately 12% of users, leading to frustration and abandonment of the app.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)