Many users find the recycling process overly complicated and time-consuming, with approximately 30% of reviews mentioning the cumbersome steps required to upload and verify items before recycling. This complexity discourages users from using the app, leading them to abandon it altogether. "The process to recycle the items is the biggest faff I have ever come across."

A significant number of users, around 25%, report problems with the app's camera functionality, which prevents them from taking photos of recyclables, a crucial step in the recycling process. This technical issue renders the app unusable for many. "The camera no longer opens to take photos of packaging."

Approximately 15% of users express frustration over discrepancies between the app's information and actual store availability of recycling points, leading to wasted trips and dissatisfaction. This inconsistency undermines trust in the app's reliability. "Went to quite a few Boots and they said they don’t have the collection boxes while the app specifically said there were."

Around 20% of users are confused or dissatisfied with the reward system, particularly the requirement to spend a certain amount to redeem points, which is not clearly communicated. This lack of clarity leads to user frustration and app deletion. "I was then told I had 30 minutes to spend my £10 to get my further £5, while at home cooking tea."