A significant number of users, approximately 20%, report issues with the app's camera functionality, which either freezes or displays a black screen, preventing them from uploading images of recyclables. This technical glitch hinders the recycling process and frustrates users who are otherwise eager to participate in the scheme.

The app's camera just shows a black screen when I try to upload items, making it impossible to recycle.

Around 15% of users find the reward system overly complicated, with unclear instructions about spending requirements and time limits for redeeming rewards. This complexity leads to confusion and dissatisfaction, as users feel misled about the benefits of participating in the recycling scheme.

I didn't realize I had to spend £10 to get the £5 reward, and the time limit to use it is too short.

Approximately 10% of users experience difficulties with account creation and login, including issues with linking their Boots Advantage Card and receiving verification codes. These problems prevent users from accessing the app and participating in the recycling program.

I can't log in to the app even though my details work on the Boots website.

About 12% of users express frustration with the laborious process of registering items for recycling, which involves taking individual photos and waiting for approval. This cumbersome process discourages users from using the app and participating in the recycling initiative.

Registering each blister pack individually is too tedious, and I gave up after trying.