Bolt: Request a Ride
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report feeling unsafe due to reckless driving and unprofessional behavior from drivers, with some even experiencing threats or aggressive actions. Approximately 15% of users express concerns about driver conduct affecting their safety. Example: 'A driver drove recklessly, threatened us, and Bolt did nothing about it.'
2
Users frequently encounter discrepancies between the app's estimated fare and the final charge, leading to frustration and a sense of being overcharged. Around 20% of users mention issues with unexpected fare increases. Example: 'The app showed a fare of €40, but the driver charged €60 in cash.'
3
A significant number of users experience frequent ride cancellations by drivers, causing delays and inconvenience. This issue affects approximately 25% of users, who often have to wait longer for a ride. Example: 'Drivers accept rides and then cancel, leaving me waiting for a car that never comes.'
4
Users report dissatisfaction with Bolt's customer support, citing unresponsiveness and lack of resolution for issues. About 10% of users express frustration with the support team's inability to address their concerns effectively. Example: 'Customer support is a joke—they do absolutely nothing and ignore you completely.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)