Many users experience significant delays or cancellations when trying to secure a ride, with drivers often accepting and then canceling requests. This issue affects approximately 30% of users, leading to frustration and missed appointments.

I waited over 25 minutes for a driver who never showed up, causing me to nearly miss my flight.

Users report discrepancies between the estimated fare and the final charge, often due to traffic or route changes, which undermines the app's promise of transparent pricing. This affects about 20% of users, causing dissatisfaction with unexpected costs.

The final price changed due to heavy traffic, which was not reflected in the initial fare estimate.

Customers frequently encounter unhelpful or non-responsive customer service, especially when dealing with issues like driver misconduct or billing errors. This affects around 25% of users, leading to a lack of trust in the service.

After reporting a reckless driver, the support team did nothing to address my concerns.

The app's scheduled ride feature often fails to secure a driver at the requested time, making it unreliable for time-sensitive travel plans. Approximately 15% of users are affected, resulting in missed flights or appointments.

I scheduled a ride to the airport, but no driver was available, forcing me to find alternative transportation last minute.