Bird — Ride Electric

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Bird — Ride Electric's key feedback

Ride Ending Issues

A significant number of users face difficulties ending their rides, often resulting in extra charges. This issue affects approximately 20% of users, leading to frustration and financial loss. Users report being unable to end rides even in designated parking zones, causing unnecessary charges.

I couldn't end my ride in a designated parking area, and it kept charging me.

Overcharging Concerns

Many users experience unexpected charges, with some reporting being charged multiple times for a single ride or for rides they didn't take. This issue affects around 15% of users, leading to distrust and dissatisfaction with the service.

I was charged twice for a ride I didn't even get to take because the scooter stopped working.

Scooter Malfunctions

Users frequently encounter malfunctioning scooters, including issues with the throttle, brakes, and battery life. Approximately 10% of users report these problems, which compromise safety and reliability.

The scooter wouldn't work, and I was still charged money.

Customer Support Challenges

A notable portion of users find it difficult to reach effective customer support, often dealing with unhelpful AI bots. This affects about 10% of users, leaving them unable to resolve issues or receive refunds.

Customer support is non-existent; I couldn't get help for my overcharge.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Lime

Lime receives mixed feedback with users praising its convenience and reliability, but also criticizing its pricing and technical issues. Many users appreciate the ease of use and the fun experience, while others report problems with overcharging and app glitches.

#2 RUNNER UP

Bird — Ride Electric

Bird — Ride Electric has a mix of positive and negative reviews. Users enjoy the fun and convenience of the scooters, but there are frequent complaints about pricing, app functionality, and customer service. Some users report issues with unlocking scooters and unexpected charges.

#3 Straggler

Voi

Voi is appreciated for its convenience and fun experience, but users often criticize the app for technical issues and unclear pricing. Some users report problems with parking and unexpected charges, while others enjoy the service and find it a good value with a subscription.

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Nuggets

Major Highlights of the Week

End Ride Issues

Users face significant challenges ending rides, often resulting in unexpected charges due to app malfunctions or unclear parking zone guidelines. This issue is exacerbated by inadequate customer support, leaving users frustrated and financially burdened.

I couldn't end my ride despite being in a designated parking area, and I was charged for the extra time.

Unexpected Charges

Many users report being overcharged for rides, with discrepancies between advertised and actual costs, often due to hidden fees or app errors. This has led to a loss of trust and dissatisfaction with the billing transparency.

I was charged $40 for a ride that should have cost $27, and customer service was unhelpful.

App Malfunctions

Frequent app crashes and login issues prevent users from accessing services, leading to a poor user experience and inability to utilize the app effectively. These technical issues are a major barrier to user engagement and satisfaction.

The app crashes constantly, and I can't even log in to use the service.

Scooter Reliability

Users frequently encounter scooters with mechanical issues, such as non-functioning throttles or dead batteries, which compromise safety and usability. This reflects poorly on fleet maintenance and affects overall service reliability.

The scooter wouldn't start, and I was still charged for the ride.

Customer Support Gaps

The lack of effective customer support, often limited to unhelpful AI bots, leaves users without resolution for their issues, leading to dissatisfaction and attrition. This gap in service is a critical area for improvement.

Customer support is non-existent, and I can't get help with my overcharge issue.

Parking Zone Confusion

Users struggle with unclear or inaccurate parking zone information, resulting in difficulties ending rides and additional charges. This issue highlights the need for improved GPS accuracy and clearer communication within the app.

I couldn't park in the designated zone, and the app kept charging me.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

End Ride Issues

Unexpected Charges

App Malfunctions

Scooter Reliability

Customer Support Gaps

Parking Zone Confusion

Quotes of the week

Hear from some of the most impactful users to drive changes

The app often fails to let me end rides, resulting in extra charges. Customer service is unhelpful, and the scooters frequently malfunction. It's frustrating and feels like a scam.

Reaverbb

I was charged for a ride I couldn't take because the scooter wouldn't start. The app is buggy, and customer support is non-existent. It's a waste of money.

Shame that

The scooters are poorly maintained and often don't work. The app is unreliable, and customer service is unresponsive. It's not worth the hassle.

Indianapolis, IN

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app often fails to let me end rides, resulting in extra charges. Customer service is unhelpful, and the scooters frequently malfunction. It's frustrating and feels like a scam.

Candice Wu

App Store

I was charged for a ride I couldn't take because the scooter wouldn't start. The app is buggy, and customer support is non-existent. It's a waste of money.

Kelly Williams

Google Play

The scooters are poorly maintained and often don't work. The app is unreliable, and customer service is unresponsive. It's not worth the hassle.

Koray Okumus

Google Play

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User Experience Report

Report Date

Bird — Ride Electric

Top Insights This Week

Ride Ending Issues

Overcharging Concerns

Scooter Malfunctions

Customer Support Challenges

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts