Bird — Ride Electric

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Bird — Ride Electric's key feedback

App Malfunctions

Many users report issues with the app not functioning properly, such as failing to scan QR codes, not allowing rides to end, and crashing frequently. Approximately 30% of users seem to be affected by these technical glitches, leading to frustration and additional charges.

The app wouldn't let me end my ride, and I got charged extra because of it.

Overcharging Issues

A significant number of users experience unexpected charges, including double billing and hidden fees, which are not clearly communicated. This affects around 25% of users, causing dissatisfaction and a sense of being scammed.

I was charged twice for a ride I didn't even get to take because their scooter stopped working.

Poor Customer Support

Users frequently complain about the lack of effective customer support, with many interactions being handled by unhelpful AI bots. This issue affects about 20% of users, leaving them feeling ignored and unresolved.

Customer service is non-existent; the AI is useless and it's hard to speak to someone.

Parking and Geofencing Problems

Many users face difficulties with parking due to inaccurate geofencing, which often results in additional charges and inconvenience. This problem affects approximately 15% of users, making the service less reliable.

The app wouldn't let me park in a designated area, and I was charged for the extra time.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Bird — Ride Electric

Bird receives mixed feedback with users praising its convenience and fun factor, but many criticize its high costs, app glitches, and poor customer service. Users appreciate the eco-friendly mission but are frustrated by technical issues and unexpected charges.

#2 RUNNER UP

Lime

Lime is appreciated for its ease of use and affordability, with many users enjoying the convenience of riding around the city. However, some users report issues with app glitches, parking restrictions, and customer service, leading to frustration and additional charges.

#3 Straggler

Spin

Spin receives mixed reviews, with users enjoying the convenience and fun of the rides but facing challenges with app errors and customer support. Some users report issues with parking and unexpected charges, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Geofencing Issues

The app's geofencing feature inaccurately restricts speed and parking, causing safety concerns and user frustration. This imprecision can lead to dangerous situations and unnecessary charges.

The geofencing locator slowed my scooter in a non-restricted zone, nearly causing an accident.

Payment Discrepancies

Users experience unexpected charges and hidden fees, leading to dissatisfaction with the app's billing transparency. This issue undermines trust and deters future use.

I was charged $7.03 for a short ride due to hidden fees, unlike the transparent pricing of competitors.

App Malfunctions

Frequent app crashes and slow performance hinder the user experience, making it difficult to start or end rides. These technical issues result in overcharges and user frustration.

The app crashed repeatedly, preventing me from ending my ride and leading to extra charges.

Customer Support Failures

The reliance on ineffective AI for customer support leaves users without resolution for their issues. This lack of human interaction exacerbates user dissatisfaction.

The AI support was unhelpful, and I couldn't reach a human to resolve my parking issue.

Scooter Reliability

Scooters frequently malfunction or are poorly maintained, leading to unsafe rides and user dissatisfaction. This impacts the overall reliability and appeal of the service.

The scooter stopped working mid-ride, forcing me to push it to a parking zone.

Parking Zone Confusion

Designated parking zones are not clearly marked or recognized by the app, causing users to incur additional charges. This confusion leads to a frustrating end-of-ride experience.

I couldn't end my ride in a designated zone, resulting in extra charges while searching for another spot.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Geofencing Issues

The app's geofencing feature inaccurately restricts speed and parking, causing safety concerns and user frustration. This imprecision can lead to dangerous situations and unnecessary charges.

Payment Discrepancies

Users experience unexpected charges and hidden fees, leading to dissatisfaction with the app's billing transparency. This issue undermines trust and deters future use.

App Malfunctions

Frequent app crashes and slow performance hinder the user experience, making it difficult to start or end rides. These technical issues result in overcharges and user frustration.

Customer Support Failures

The reliance on ineffective AI for customer support leaves users without resolution for their issues. This lack of human interaction exacerbates user dissatisfaction.

Scooter Reliability

Scooters frequently malfunction or are poorly maintained, leading to unsafe rides and user dissatisfaction. This impacts the overall reliability and appeal of the service.

Parking Zone Confusion

Designated parking zones are not clearly marked or recognized by the app, causing users to incur additional charges. This confusion leads to a frustrating end-of-ride experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's geofencing is inaccurate, causing the scooter to slow down in non-restricted areas, which is dangerous and frustrating. This needs urgent attention to ensure rider safety.

SilverGreeneye

The pricing structure is misleading with hidden fees, making short rides unexpectedly expensive. Customer service is unhelpful, often providing canned responses instead of resolving issues.

JamieG1253947

The app frequently fails to recognize designated parking zones, leading to overcharges as users struggle to end rides. This issue needs to be addressed to improve user experience.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's geofencing is inaccurate, causing the scooter to slow down in non-restricted areas, which is dangerous and frustrating. This needs urgent attention to ensure rider safety.

Candice Wu

App Store

The pricing structure is misleading with hidden fees, making short rides unexpectedly expensive. Customer service is unhelpful, often providing canned responses instead of resolving issues.

Kelly Williams

Google Play

The app frequently fails to recognize designated parking zones, leading to overcharges as users struggle to end rides. This issue needs to be addressed to improve user experience.

Koray Okumus

Google Play

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User Experience Report

Report Date

Bird — Ride Electric

Top Insights This Week

App Malfunctions

Overcharging Issues

Poor Customer Support

Parking and Geofencing Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts