Bird — Ride Electric
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
A significant number of users, approximately 20%, report difficulties in ending their rides, leading to unexpected charges and frustration. This issue often occurs even when parked in designated zones, and users find it challenging to resolve through customer support.
2
Around 15% of users experience technical issues with the scooters, such as failure to start or sudden stops during rides. These malfunctions not only disrupt the ride but also lead to unwarranted charges, causing dissatisfaction.
3
Approximately 10% of users are concerned about the high costs associated with Bird rides, including unexpected extra charges and a lack of transparency in the billing process. This has led to a perception of the service as overpriced.
4
About 8% of users report issues with the app's functionality, such as crashes or difficulties in using features like QR scanning. These technical problems hinder the overall user experience and can prevent users from accessing the service.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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