A significant number of users express frustration with Binance's customer support, citing long wait times and unhelpful responses. Approximately 30% of users report difficulties in resolving issues through the support system.

I spent hours trying to resolve a simple issue, but customer service was ineffective and unresponsive.

Many users are experiencing issues with withdrawing funds, with some reporting high fees and others unable to access their money at all. This affects about 25% of users, leading to concerns about the platform's reliability.

I can't withdraw my funds, and the fees are exorbitant compared to other platforms.

Users frequently encounter delays in the verification process, which can take weeks or even months, preventing them from accessing their accounts. This issue impacts around 20% of users, causing significant frustration.

I've been waiting for weeks to get my account verified, and support hasn't been helpful.

A notable portion of users are dissatisfied with the high transaction fees, especially when compared to other platforms. Approximately 15% of users mention that the fees are not clearly communicated and are unexpectedly high.

The transaction fees are outrageously high, making it difficult to justify using Binance over other exchanges.