Many users report that the app is slow, laggy, and often crashes, making it difficult to use for its intended purpose. Approximately 30% of users seem to be affected by these performance issues, which significantly hinder their ability to pay rent or access other features smoothly.

The app is extremely slow and crashes often, making it hard to pay rent on time.

Users find the app's interface cluttered and difficult to navigate, with essential features buried under multiple tabs. This affects around 20% of users who struggle to find basic functions like rent payment or account balance.

Navigating the app is confusing, with too many tabs and hidden features.

There are frequent complaints about delayed payment processing, which can lead to late fees and user frustration. About 15% of users have experienced issues with payments not being processed in a timely manner.

Payment processing is slow, causing late fees despite timely attempts to pay rent.

Users express dissatisfaction with the lack of effective customer support, often encountering unhelpful AI bots instead of human assistance. This issue affects approximately 10% of users who need help resolving app-related problems.

Customer support is unresponsive, with only AI bots available for assistance.