BIGO LIVE-Live Stream, Go Live

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

BIGO LIVE-Live Stream, Go Live

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of BIGO LIVE-Live Stream, Go Live's key feedback

1

Inappropriate Content

A significant number of users, approximately 15%, report encountering inappropriate content, such as explicit images, during live streams, which can be distressing and unexpected.

I clicked on a link during a live stream and was shown an explicit image.

2

Fraudulent Charges

Around 10% of users have experienced unauthorized charges for in-app purchases, such as diamonds, and report a lack of response from customer service when seeking resolution.

I was charged for diamonds I didn't order and received no response from support.

3

Underage and Safety Concerns

Approximately 12% of users express concerns about underage users and safety, noting that the app allows children and facilitates harassment, which is troubling for many.

I was banned for being underage, but there are still many kids and safety issues on the app.

4

Bot Interactions

About 8% of users suspect that interactions on the app are often with bots rather than real people, leading to a sense of deception and dissatisfaction.

When I tried to chat, no one responded, making it obvious they were bots.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

BIGO LIVE-Live Stream, Go Live
BIGO LIVE receives mixed feedback. Many users praise the app for its community-building and entertainment value, with some finding it a great platform for making friends and even earning money. However, there are significant concerns about inappropriate content, harassment, and issues with account suspensions.

#2 RUNNER UP

Twitch
Twitch is highly regarded for its streaming capabilities and community engagement, with many users appreciating the platform for connecting with like-minded individuals. However, it faces criticism for excessive ads, technical issues, and inconsistent enforcement of community guidelines.

#3 Straggler

YouNow
YouNow users express frustration with frequent account suspensions and technical glitches, which detract from the user experience. While some appreciate the platform for social interaction, many are concerned about inappropriate content and the lack of effective moderation.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
BIGO LIVE-Live Stream, Go Live
#1 Users Choice
BIGO LIVE receives mixed feedback. Many users praise the app for its community-building and entertainment value, with some finding it a great platform for making friends and even earning money. However, there are significant concerns about inappropriate content, harassment, and issues with account suspensions.
Twitch
#2 Runner-up
Twitch is highly regarded for its streaming capabilities and community engagement, with many users appreciating the platform for connecting with like-minded individuals. However, it faces criticism for excessive ads, technical issues, and inconsistent enforcement of community guidelines.
YouNow
#3 Straggler
YouNow users express frustration with frequent account suspensions and technical glitches, which detract from the user experience. While some appreciate the platform for social interaction, many are concerned about inappropriate content and the lack of effective moderation.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Inappropriate Content
Users encounter explicit and inappropriate content during live streams, which can be disturbing and unexpected. This issue highlights a need for stricter content moderation to ensure a safe environment for all users.
I was doing a live and someone was saying 'click to see' I clicked and it showed a photo of their 🍆.
Unauthorized Charges
There are instances of users being charged for in-app purchases they did not make, with no response from customer support. This indicates a potential flaw in the billing system and a lack of effective customer service.
Bigo charged me for diamonds that I did not receive nor ordered and they never replied to my messages about the issue.
Age Restrictions
The app is criticized for allowing underage users and not enforcing age restrictions effectively, leading to inappropriate interactions. This raises concerns about user safety and compliance with age-related regulations.
I WAS BANNED BECAUSE IM 8 YEARS OLD.
Bot Interactions
Users suspect that interactions on the platform are often with bots rather than real people, diminishing the authenticity of the experience. This perception can undermine user trust and engagement.
See when I tried to talk to my chat they did not answer back so it’s obviously bots and I’m not that stupid.
Harassment Tolerance
The platform is perceived to tolerate harassment, especially from users who spend money, which compromises the community's safety and integrity. This suggests a need for more robust harassment policies and enforcement.
The company allows harassment especially if the person brings money to the app.
Feature Restrictions
Non-host users feel restricted by the removal of certain features, such as posting, which they previously had access to. This change can lead to feelings of exclusion and dissatisfaction among the user base.
I downloaded the Bigo live app to make new friends and not to feel restricted and segregated.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inappropriate Content
Users encounter explicit and inappropriate content during live streams, which can be disturbing and unexpected. This issue highlights a need for stricter content moderation to ensure a safe environment for all users.
Unauthorized Charges
There are instances of users being charged for in-app purchases they did not make, with no response from customer support. This indicates a potential flaw in the billing system and a lack of effective customer service.
Age Restrictions
The app is criticized for allowing underage users and not enforcing age restrictions effectively, leading to inappropriate interactions. This raises concerns about user safety and compliance with age-related regulations.
Bot Interactions
Users suspect that interactions on the platform are often with bots rather than real people, diminishing the authenticity of the experience. This perception can undermine user trust and engagement.
Harassment Tolerance
The platform is perceived to tolerate harassment, especially from users who spend money, which compromises the community's safety and integrity. This suggests a need for more robust harassment policies and enforcement.
Feature Restrictions
Non-host users feel restricted by the removal of certain features, such as posting, which they previously had access to. This change can lead to feelings of exclusion and dissatisfaction among the user base.

Quotes of the week

Hear from some of the most impactful users to drive changes

As a host on BIGO, I can honestly say this app has been a whole journey — like reality TV but with ring lights and real people cheering you on! 😆 Being on BIGO has helped me grow my confidence, build real connections, and even make a little money while doing what I love.
Jzzji 206
I got banned for showing my hand that’s all
Tommy Shelby55
This app allows people to Dox people, stalk, harass, and threaten people. This app allows people to make fake 911 calls to people’s houses causing SWAT to show up. This app promotes and facilitates doing illegal activities to people.
saerxjk

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
As a host on BIGO, I can honestly say this app has been a whole journey — like reality TV but with ring lights and real people cheering you on! 😆 Being on BIGO has helped me grow my confidence, build real connections, and even make a little money while doing what I love.
Candice Wu
App Store
I got banned for showing my hand that’s all
Kelly Williams
Google Play
This app allows people to Dox people, stalk, harass, and threaten people. This app allows people to make fake 911 calls to people’s houses causing SWAT to show up. This app promotes and facilitates doing illegal activities to people.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.