Betr Fantasy & Sportsbook

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Betr Fantasy & Sportsbook's key feedback

Payout Issues

Many users are frustrated with the app's payout system, citing discrepancies between expected and actual payouts, and comparing it unfavorably to competitors like PrizePicks. Approximately 20% of users seem affected by this issue.

I bet $5 on a 3-pick and only won $2.50, not even getting my stake back.

Withdrawal Problems

A significant number of users report difficulties withdrawing their winnings, with some stating they have to 'jump through hoops' to access their funds. This issue appears to affect around 15% of users.

Withdrawing funds is a nightmare; they make you go through endless verification steps.

Customer Service Complaints

Users frequently criticize the customer service, describing it as unhelpful and rude, which exacerbates their frustration with other app issues. This problem seems to impact about 10% of users.

Customer service was extremely rude and unhelpful when I tried to resolve an issue.

App Functionality Issues

Many users experience technical problems with the app, such as frequent crashes, login issues, and slow performance, which hinder their ability to place bets. Approximately 25% of users report these issues.

The app keeps crashing and logging me out, making it impossible to place bets.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings

DraftKings receives overwhelmingly positive feedback for its user-friendly interface, variety of betting options, and reliable customer service. Users appreciate the app's ease of use and the excitement it brings to watching sports.

#2 RUNNER UP

FanDuel

FanDuel is praised for its fun and engaging betting experience, with users enjoying the app's features and promotions. However, some users report issues with customer service and technical glitches, which can detract from the overall experience.

#3 Straggler

Betr Fantasy & Sportsbook

Betr Fantasy & Sportsbook receives mixed feedback, with some users appreciating its unique features and potential for high payouts, while others criticize its technical issues, customer service, and difficulties with withdrawals. The app's association with Jake Paul also draws skepticism from some users.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Payout Discrepancies

Users are frustrated with payout amounts not matching their expectations, especially when compared to competitors like PrizePicks and Underdog. This discrepancy in payout multipliers is causing dissatisfaction and driving users to other platforms.

I bet $5 on a 3-pick and only won $2.50, not even getting my stake back.

Withdrawal Issues

The app's withdrawal process is cumbersome, with users facing delays and additional verification steps that are not clearly communicated. This has led to a perception of the app being untrustworthy and difficult to use.

Withdrawing funds is a nightmare; they make you jump through hoops and still don't release your money.

Customer Service Problems

Customer service interactions are often negative, with reports of unprofessionalism and lack of resolution, which diminishes user trust and satisfaction. Users feel belittled and ignored, leading to a poor overall experience.

Support was unprofessional and made me feel belittled for asking for my rightful winnings.

Promotional Misleading

Promotions are perceived as misleading, with users not receiving the advertised benefits or finding the terms unclear, leading to frustration and distrust. This issue is compounded by the lack of transparency in promotional terms.

App Functionality Flaws

Frequent app crashes, slow loading times, and login issues are major pain points, affecting the user experience and usability. These technical issues are causing users to abandon the app in favor of more reliable alternatives.

The app crashes constantly, making it impossible to place bets or even log in.

Identity Verification Failures

Users are unable to complete identity verification despite providing correct information, leading to account suspensions and inability to use the app. This issue is causing significant frustration and preventing new user acquisition.

I can't verify my identity despite all my info being correct, and now my account is suspended.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payout Discrepancies

Withdrawal Issues

Customer Service Problems

Promotional Misleading

App Functionality Flaws

Identity Verification Failures

Quotes of the week

Hear from some of the most impactful users to drive changes

Betr has the potential to be a great sports betting app, especially with the daily promos they offer. However, their reboot policy, particularly for MLB, needs serious improvement. Currently, there’s no reboot when a pitcher/batter gets injured early in the game or when a matchup is suspended due to weather.

BaIIinJosh

I LOVE THIS APP!!! The only thing that make me go to other is that they have esports like cod, val, lol, dota 2, and cs2. Also adding tennis would he dope other than that I love the app

Movezillegal

Betr is attempting to steal my funds it seems. I withdrew my first winnings no problem. However, when I tried to withdraw my winnings for a second time my account was restricted and I've been going through 'verification steps'.

Alicia Davis

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I LOVE THIS APP!!! The only thing that make me go to other is that they have esports like cod, val, lol, dota 2, and cs2. Also adding tennis would he dope other than that I love the app

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Betr Fantasy & Sportsbook

Top Insights This Week

Payout Issues

Withdrawal Problems

Customer Service Complaints

App Functionality Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts