BetMGM - Online Sports Betting

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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BetMGM - Online Sports Betting

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of BetMGM - Online Sports Betting's key feedback

1

Interface Issues

Many users report significant frustration with the app's interface, citing slow response times and the need to repeatedly tap options to get a response. Approximately 30% of users seem to be affected by these interface problems.

2

Technical Glitches

Frequent technical issues, such as app crashes and location verification problems, are a major pain point for users, affecting around 25% of the user base. These glitches often prevent users from placing bets or accessing their accounts.

3

Promotional Discontent

Users express dissatisfaction with the promotional offers, feeling that they are not as rewarding or competitive compared to other sportsbooks. This issue impacts about 15% of users who are looking for better value in promotions.

4

Withdrawal and Cash Out Concerns

Some users are unhappy with the withdrawal process and cash out features, finding them less favorable compared to other platforms. This concern affects roughly 10% of users who prioritize ease and efficiency in financial transactions.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook
DraftKings is highly praised for its user-friendly interface, quick transactions, and fair cashouts. Users appreciate the variety of betting options and the app's reliability, although some have experienced issues with promotions and account restrictions.

#2 RUNNER UP

FanDuel Sportsbook
FanDuel receives mixed feedback, with users appreciating its competitive odds and live betting experience. However, many users report technical issues, poor customer service, and dissatisfaction with promotions, leading to frustration and distrust.

#3 Straggler

BetMGM - Online Sports Betting
BetMGM has a mix of positive and negative feedback. Users commend its promotions and rewards, but many criticize the app's functionality, frequent glitches, and slow performance. The app's user interface and customer service are also points of contention.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings Sportsbook
#1 Users Choice
DraftKings is highly praised for its user-friendly interface, quick transactions, and fair cashouts. Users appreciate the variety of betting options and the app's reliability, although some have experienced issues with promotions and account restrictions.
FanDuel Sportsbook
#2 Runner-up
FanDuel receives mixed feedback, with users appreciating its competitive odds and live betting experience. However, many users report technical issues, poor customer service, and dissatisfaction with promotions, leading to frustration and distrust.
BetMGM - Online Sports Betting
#3 Straggler
BetMGM has a mix of positive and negative feedback. Users commend its promotions and rewards, but many criticize the app's functionality, frequent glitches, and slow performance. The app's user interface and customer service are also points of contention.

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Nuggets

Major Highlights of the Week

Interface Lag
The app's interface is slow and unresponsive, requiring multiple taps to register actions, which frustrates users and diminishes the betting experience. This lag in response time is a significant deterrent compared to competitors with faster interfaces.
Geolocation Errors
Frequent geolocation verification issues prevent users from placing bets, even when they are in a valid location. This technical glitch disrupts the betting process and leads to user dissatisfaction.
The app often says my geolocation is off, even though I haven't moved or changed any settings.
App Freezing
The app frequently freezes and crashes, making it difficult for users to place bets or navigate the platform. This instability is a major inconvenience and affects the overall user experience.
The app keeps freezing, and pop-ups freeze all the app, making it harder to use.
Withdrawal Issues
Users experience difficulties with the withdrawal process, including delays and unresponsive features. This problem undermines trust and satisfaction with the app's financial transactions.
Requested withdrawal of my balance, but the app breaks regularly, making it hard to complete.
Promotional Disappointment
The promotional offers, such as deposit matches, are perceived as misleading and not beneficial, leading to user frustration. This perception of promotions as scams damages the app's credibility.
The deposit match is a scam; you need to wager $15 to withdraw any money after a $1 match.
Betting Restrictions
Users are frustrated by the inability to place certain types of bets, such as combining same game parlays, which limits their betting strategies. This restriction is seen as a significant drawback compared to other platforms.
I wish more types of bets could be made, as sometimes you can't combine SGPs.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Interface Lag
The app's interface is slow and unresponsive, requiring multiple taps to register actions, which frustrates users and diminishes the betting experience. This lag in response time is a significant deterrent compared to competitors with faster interfaces.
Geolocation Errors
Frequent geolocation verification issues prevent users from placing bets, even when they are in a valid location. This technical glitch disrupts the betting process and leads to user dissatisfaction.
App Freezing
The app frequently freezes and crashes, making it difficult for users to place bets or navigate the platform. This instability is a major inconvenience and affects the overall user experience.
Withdrawal Issues
Users experience difficulties with the withdrawal process, including delays and unresponsive features. This problem undermines trust and satisfaction with the app's financial transactions.
Promotional Disappointment
The promotional offers, such as deposit matches, are perceived as misleading and not beneficial, leading to user frustration. This perception of promotions as scams damages the app's credibility.
Betting Restrictions
Users are frustrated by the inability to place certain types of bets, such as combining same game parlays, which limits their betting strategies. This restriction is seen as a significant drawback compared to other platforms.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is super glitchy and half the time it doesn’t allow me to place bets. I’ve verified my account in person and done all the requirements, but sometimes it says my account can’t be verified and can no longer place bets. It’s super annoying and frustrating.
Andrew Mosana
Sign on bonus for BetMGM is by far the most appealing compared to its competitors, lines seem to be fairly balanced. Where it lacks though is with its interface, it is slow, at times it will take up to 5 seconds after a click to get a response.
Jordunnator
The app has significant glitches with location verification, both on the app and the desktop version. The app crashes frequently and does not allow you to login once it launches.
New York Frustrations

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is super glitchy and half the time it doesn’t allow me to place bets. I’ve verified my account in person and done all the requirements, but sometimes it says my account can’t be verified and can no longer place bets. It’s super annoying and frustrating.
Candice Wu
App Store
Sign on bonus for BetMGM is by far the most appealing compared to its competitors, lines seem to be fairly balanced. Where it lacks though is with its interface, it is slow, at times it will take up to 5 seconds after a click to get a response.
Kelly Williams
Google Play
The app has significant glitches with location verification, both on the app and the desktop version. The app crashes frequently and does not allow you to login once it launches.
Koray Okumus
Google Play

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