BetMGM - Online Sports Betting

User Experience Report

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BetMGM - Online Sports Betting

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of BetMGM - Online Sports Betting's key feedback

1

App Performance Issues

Many users report that the BetMGM app is slow, frequently crashes, and has numerous glitches, affecting their ability to place bets and enjoy the app. Approximately 30% of users seem to be affected by these performance issues.

The app constantly crashes and logs me out, making it nearly impossible to place bets.

2

Withdrawal Difficulties

A significant number of users experience issues withdrawing their winnings, with some reporting that their accounts are blocked or that they face endless verification processes. This issue appears to affect around 25% of users.

I won a bet but can't withdraw my money due to endless verification requests.

3

Misleading Promotions

Users have expressed frustration over promotions that are not honored or are misleading, such as not receiving promised bonuses. This issue seems to impact about 20% of users.

I signed up for a promotion but never received the bonus promised.

4

Customer Service Complaints

Many users are dissatisfied with the customer service, citing unhelpful responses and unresolved issues. This problem affects approximately 15% of users.

Customer service was unhelpful and didn't resolve my issue after multiple contacts.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook
DraftKings is praised for its user-friendly interface and quick payouts, but some users report issues with customer service and occasional technical glitches. Overall, it is considered a reliable platform with a wide range of betting options.

#2 RUNNER UP

FanDuel Sportsbook
FanDuel is appreciated for its ease of use and frequent promotions, but users have raised concerns about customer service and technical issues. Despite these drawbacks, it remains a popular choice for many bettors.

#3 Straggler

BetMGM - Online Sports Betting
BetMGM receives mixed feedback, with users praising its ease of use and variety of betting options, but criticizing its customer service and technical issues, such as app crashes and withdrawal difficulties. While some users enjoy the app, others find it frustrating due to these problems.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings Sportsbook
#1 Users Choice
DraftKings is praised for its user-friendly interface and quick payouts, but some users report issues with customer service and occasional technical glitches. Overall, it is considered a reliable platform with a wide range of betting options.
FanDuel Sportsbook
#2 Runner-up
FanDuel is appreciated for its ease of use and frequent promotions, but users have raised concerns about customer service and technical issues. Despite these drawbacks, it remains a popular choice for many bettors.
BetMGM - Online Sports Betting
#3 Straggler
BetMGM receives mixed feedback, with users praising its ease of use and variety of betting options, but criticizing its customer service and technical issues, such as app crashes and withdrawal difficulties. While some users enjoy the app, others find it frustrating due to these problems.

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Nuggets

Major Highlights of the Week

Withdrawal Issues
Users face significant challenges withdrawing their winnings, with some accounts being blocked or requiring excessive documentation. This creates a perception of untrustworthiness and frustration among users.
I won a bet and they blocked me from withdrawing my own money, asking for more documentation.
Promotion Confusion
Promotional offers are often misleading or not honored, leading to user dissatisfaction and accusations of false advertising. Users are frustrated when promised bonuses are not applied after meeting the conditions.
I deposited expecting a bonus match, but never received it despite meeting all conditions.
App Performance
The app frequently experiences glitches, crashes, and slow performance, particularly during critical betting moments. This negatively impacts the user experience and can result in missed betting opportunities.
The app crashes constantly, making it impossible to place live bets.
Customer Support
Customer support is perceived as unhelpful and dismissive, often failing to resolve issues or provide clear explanations. This leads to increased user frustration and a lack of trust in the service.
Customer service is terrible, they just give generic responses and never fix the issues.
Account Restrictions
Users report arbitrary account restrictions and limits, especially after winning, which are not clearly communicated or justified. This practice is seen as punitive and discourages continued use of the platform.
After winning, my account was limited to small bets without explanation.
Technical Glitches
Frequent technical issues, such as login loops and geolocation errors, disrupt the betting process and deter users from engaging with the app. These persistent problems undermine the app's reliability.
I get stuck in a login loop and can't place any bets, it's very frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Withdrawal Issues
Users face significant challenges withdrawing their winnings, with some accounts being blocked or requiring excessive documentation. This creates a perception of untrustworthiness and frustration among users.
Promotion Confusion
Promotional offers are often misleading or not honored, leading to user dissatisfaction and accusations of false advertising. Users are frustrated when promised bonuses are not applied after meeting the conditions.
App Performance
The app frequently experiences glitches, crashes, and slow performance, particularly during critical betting moments. This negatively impacts the user experience and can result in missed betting opportunities.
Customer Support
Customer support is perceived as unhelpful and dismissive, often failing to resolve issues or provide clear explanations. This leads to increased user frustration and a lack of trust in the service.
Account Restrictions
Users report arbitrary account restrictions and limits, especially after winning, which are not clearly communicated or justified. This practice is seen as punitive and discourages continued use of the platform.
Technical Glitches
Frequent technical issues, such as login loops and geolocation errors, disrupt the betting process and deter users from engaging with the app. These persistent problems undermine the app's reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly slow and glitchy, making it frustrating to use. It often logs me out and I have to reinstall it frequently just to get it to work. Customer service is unhelpful and doesn't resolve issues.
A Google user
BetMGM used to be my favorite, but now it's become unreliable with constant glitches and login issues. I've lost money due to app crashes and customer support is slow to respond.
A Google user
I love the app's user-friendly interface and quick payouts. The promotions are great and it's my go-to for sports betting.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly slow and glitchy, making it frustrating to use. It often logs me out and I have to reinstall it frequently just to get it to work. Customer service is unhelpful and doesn't resolve issues.
Candice Wu
App Store
BetMGM used to be my favorite, but now it's become unreliable with constant glitches and login issues. I've lost money due to app crashes and customer support is slow to respond.
Kelly Williams
Google Play
I love the app's user-friendly interface and quick payouts. The promotions are great and it's my go-to for sports betting.
Koray Okumus
Google Play

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