bet365 - Sportsbook & Casino

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of bet365 - Sportsbook & Casino's key feedback

Account Lock Issues

A significant number of users report their accounts being locked or closed without clear explanations, affecting approximately 15% of users. This issue prevents them from placing bets or accessing their funds, leading to frustration and distrust.

I created an account, but it was locked immediately without any reason, and customer service couldn't help.

Glitchy App Performance

Users frequently experience app glitches and malfunctions, such as betting slips disappearing and features not working, impacting around 10% of users. These technical issues disrupt the betting experience and cause inconvenience.

The app glitches constantly, causing me to lose my betting slip progress without any save option.

Poor Promotions and Bonuses

Many users are dissatisfied with the app's promotions and bonuses, describing them as inadequate or misleading, affecting about 8% of users. This perception diminishes the app's competitive edge and user satisfaction.

The app's promos are terrible, and the bonuses are almost non-existent with minimal payouts.

Location Verification Problems

Some users face issues with the app's location services, which inaccurately determine their location, preventing them from placing bets, affecting approximately 5% of users. This problem leads to frustration and missed betting opportunities.

The app's location services are inaccurate, preventing me from placing bets even though I'm in a legal betting state.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook

DraftKings is highly praised for its user-friendly interface, quick cashouts, and fair odds. Users appreciate the app's smooth operation and the variety of promotions and rewards offered, although some have experienced issues with account restrictions after winning.

#2 RUNNER UP

bet365 - Sportsbook & Casino

bet365 receives mixed feedback, with users appreciating its competitive odds and customer service, but facing issues with account verification and app glitches. Some users report problems with account access and promotions, while others praise the app's features and betting options.

#3 Straggler

FanDuel Sportsbook

FanDuel is criticized for technical issues, especially during peak times, and perceived unfair practices in handling bets and promotions. While some users enjoy the app's features, many express frustration with customer service and account management.

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Nuggets

Major Highlights of the Week

Account Lock Issues

Users experience account locks without clear reasons, preventing them from placing bets or accessing their accounts. This issue creates frustration and distrust, as users are unable to resolve the problem through customer service.

I made my account and as soon as I go to log in for the first time it says my account is locked.

Location Errors

The app's location services inaccurately detect users' locations, blocking them from placing bets even when they are in legal betting states. This technical flaw leads to user dissatisfaction and potential loss of business.

The location accuracy of this app constantly gives incorrect location of me even though I’m in a legal betting state.

Glitchy Interface

Frequent app glitches disrupt the betting process, causing users to lose their bet slips and start over. This negatively impacts user experience and could drive users to competitor apps.

App glitches all the time, you work on a slip but then the app magically malfunctions and there’s no save.

Promotions and Bonuses

Users find the app's promotions and bonuses lacking or misleading, with some unable to access promised bonuses. This diminishes the app's competitive edge and user satisfaction.

There is some type of bug with this app won’t even let me get my bonus money.

Cash Out Limitations

Users are frustrated by the inability to cash out their winnings or access cash-out options for parlays. This limitation affects user trust and could lead to decreased app usage.

I don’t like how most of my parlays be right but I never gets the option to cash out.

Hidden Features

Key features like Daily Lineups are hidden within the app, making them difficult for users to find and use. This oversight reduces the app's usability and user engagement.

Please put Daily Lineups back into the line of horizontal icons where you can easily find it.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Lock Issues

Location Errors

Glitchy Interface

Frequent app glitches disrupt the betting process, causing users to lose their bet slips and start over. This negatively impacts user experience and could drive users to competitor apps.

Promotions and Bonuses

Users find the app's promotions and bonuses lacking or misleading, with some unable to access promised bonuses. This diminishes the app's competitive edge and user satisfaction.

Cash Out Limitations

Users are frustrated by the inability to cash out their winnings or access cash-out options for parlays. This limitation affects user trust and could lead to decreased app usage.

Hidden Features

Key features like Daily Lineups are hidden within the app, making them difficult for users to find and use. This oversight reduces the app's usability and user engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has terrible promos, glitchy games, and record losses. I've played tons of games and the bonuses are almost non-existent, when you do happen to get one the payout is a joke at best.

EFM13131313

I started an account and it was locked for no reason, never even got to place a bet. The only explanation I was given was vague, and I have no possibility of starting a new account.

me40ems1

I basically stopped using all other sports betting apps because of bet365’s Daily Lineups. They’re so fun, but recently bet365 started hiding Daily Lineups in the app. Please put Daily Lineups back into the line of horizontal icons where you can easily find it.

reinhaac

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app has terrible promos, glitchy games, and record losses. I've played tons of games and the bonuses are almost non-existent, when you do happen to get one the payout is a joke at best.

Candice Wu

App Store

I started an account and it was locked for no reason, never even got to place a bet. The only explanation I was given was vague, and I have no possibility of starting a new account.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

bet365 - Sportsbook & Casino

Top Insights This Week

Account Lock Issues

Glitchy App Performance

Poor Promotions and Bonuses

Location Verification Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts