Messenger Duo for WhatsApp

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Messenger Duo for WhatsApp's key feedback

Excessive Ads

Many users are frustrated by the overwhelming number of ads, which disrupt the app's usability and make it difficult to access features. Approximately 30% of users have mentioned this issue in their reviews.

The app is filled with ads, making it nearly impossible to use without constant interruptions.

Login Issues

Users frequently experience being logged out of their accounts, requiring them to repeatedly scan QR codes to log back in. This issue affects about 20% of users, leading to significant frustration.

Every time I use the app, I have to scan the QR code again, which is a waste of time.

Payment Problems

Several users report paying for the app or its features but not receiving the promised services, such as the Pro version or a second phone number. This affects around 15% of users, who feel scammed.

I paid for the lifetime version, but the app didn't upgrade, and I can't get a refund.

App Crashes

A significant number of users experience frequent app crashes, making it unusable. This issue is mentioned by approximately 10% of users, who are unable to access the app's features.

The app keeps crashing, and I can't even open WhatsApp through it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

WhatsApp Business

WhatsApp Business is praised for its seamless communication features, end-to-end encryption, and user-friendly interface. However, some users report issues with app functionality, such as problems with the reshare feature and video quality.

#2 RUNNER UP

Messenger Duo for WhatsApp

Messenger Duo for WhatsApp receives mixed feedback, with users appreciating its dual chat and additional features like message scheduling and AI chatbot. However, many users complain about excessive ads, app crashes, and issues with paid features not working as expected.

#3 Straggler

Parallel Space

Parallel Space is generally well-received for its ability to manage multiple accounts on one device. Users appreciate its functionality, but some express concerns about privacy and the app's impact on device performance.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Users experience frequent logouts, requiring them to repeatedly scan QR codes to access their accounts, which is time-consuming and frustrating. This undermines the app's promise of seamless dual account management.

Every time I use the app, I have to scan the QR code again, making it a waste of time.

Excessive Ads

The app is inundated with intrusive ads that disrupt user experience, with some users unable to even access basic functions without being bombarded by advertisements. This excessive advertising is perceived as a tactic to force users into paid subscriptions.

I can't even read what the app does before I have to watch an ad, making it unusable.

Payment Issues

Users report being charged for lifetime access or ad-free versions without receiving the promised features, leading to dissatisfaction and demands for refunds. This raises concerns about the app's billing transparency and customer service.

I paid for lifetime access but didn't get the pro version, and there's no refund option.

App Crashes

The app frequently crashes or fails to open, preventing users from accessing their accounts or using the app's features. This instability severely impacts user trust and app reliability.

The app keeps crashing, and I can't even open WhatsApp.

Privacy Concerns

Some users express concerns about unauthorized access and data privacy, fearing that the app may compromise their personal information. This perception of insecurity could deter potential users.

After deleting the app, I noticed mysterious messages being sent, which is concerning.

Misleading Marketing

The app's marketing promises features that do not function as advertised, leading to user frustration and accusations of the app being a scam. This discrepancy between marketing and actual functionality damages the app's credibility.

The app does not do what it says, and I feel scammed after paying for it.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Excessive Ads

Payment Issues

App Crashes

The app frequently crashes or fails to open, preventing users from accessing their accounts or using the app's features. This instability severely impacts user trust and app reliability.

Privacy Concerns

Some users express concerns about unauthorized access and data privacy, fearing that the app may compromise their personal information. This perception of insecurity could deter potential users.

Misleading Marketing

Quotes of the week

Hear from some of the most impactful users to drive changes

I can't even read what the app does before I have to watch an ad, then I see the ridiculous pricing. It feels like they're banking on me taking the free trial and then hitting me with a charge. You might want to wait longer before asking for a review.

Workin’ Joe

Paid and never received the second number. No customer service available, no refunds. Very disappointing experience.

riv_83

This app is nothing but a disappointment. I've been trying to open it for days, and it's not responding. How can I access my WhatsApp and Facebook now?

Okeowo Stephanie

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Paid and never received the second number. No customer service available, no refunds. Very disappointing experience.

Kelly Williams

Google Play

This app is nothing but a disappointment. I've been trying to open it for days, and it's not responding. How can I access my WhatsApp and Facebook now?

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Messenger Duo for WhatsApp

Top Insights This Week

Excessive Ads

Login Issues

Payment Problems

App Crashes

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts