NextGen AI Chat Assistant

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of NextGen AI Chat Assistant's key feedback

False Advertising

Many users report being misled by advertisements claiming the app is associated with well-known AI brands like Grok or Sora, leading to confusion and dissatisfaction. Approximately 20% of users express frustration over this deceptive marketing practice.

The app was advertised as Grok AI, but it turned out to be something else entirely.

Subscription Issues

A significant number of users face difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Around 25% of users mention problems with being charged without clear consent or the ability to easily unsubscribe.

I was charged for a subscription I didn't want and couldn't find a way to cancel it.

Functionality Problems

Users frequently encounter issues with the app's performance, such as slow response times, glitches, and features not working as promised. Approximately 15% of users report these technical difficulties, leading to a poor user experience.

The app is glitchy and doesn't perform as advertised, making it frustrating to use.

Customer Support Lacking

There is a notable lack of responsive customer support, with users unable to get assistance or refunds when needed. About 10% of users express dissatisfaction with the unavailability or ineffectiveness of customer service.

I reached out to support for help, but never received a response.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

NextGen AI Chat Assistant

Gemini receives high praise for its versatility, speed, and accuracy, with users appreciating its ability to handle complex tasks and provide emotional support. However, some users report issues with image creation and subscription management.

#2 RUNNER UP

NextGen AI Chat Assistant

NextGen AI Chat Assistant is appreciated for its user-friendliness and resourcefulness, with many users finding it helpful for learning and daily tasks. However, some users experience technical issues and express concerns about subscription costs and limitations.

#3 Straggler

Gemaiy AI

Gemaiy AI is noted for its helpfulness and ability to provide detailed answers, but users report dissatisfaction with subscription practices and technical glitches, leading to mixed overall feedback.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

False Advertising

Users are misled by advertisements claiming the app is associated with well-known brands like Grok and Sora, leading to confusion and dissatisfaction when the app does not meet these expectations. This misrepresentation damages trust and results in users feeling scammed.

I paid for Grok6 on Facebook and it was NextGen, total scam.

Subscription Issues

The app's subscription model is unclear, with users reporting unexpected charges and difficulty in canceling subscriptions. This lack of transparency and control over billing processes frustrates users and leads to negative experiences.

I was charged when it said it would be free for a week, and I can't unsubscribe.

Customer Support Failures

Users experience a lack of response from customer support, leaving them unable to resolve issues such as billing disputes or app functionality problems. This absence of support exacerbates user frustration and dissatisfaction.

I reached out to support and got no response, they take your money right away.

Functionality Problems

The app frequently fails to perform as advertised, with users reporting issues like slow response times, inability to generate content, and app crashes. These technical shortcomings undermine the app's reliability and user satisfaction.

The app stopped working about a month ago, and I can't use it despite paying for a subscription.

Accessibility Concerns

The app lacks features to support users with disabilities, such as speech-to-text or text-to-speech functionalities, limiting its accessibility and usability for all users. This oversight excludes a significant user demographic.

It needs to be more disability-friendly, like integrating speech-to-text for blind users.

Lifetime Subscription Issues

Users who purchased lifetime subscriptions are unable to transfer their access to new devices, leading to frustration and a sense of being misled about the value of their purchase. This limitation diminishes the perceived value of the lifetime offer.

I purchased a lifetime subscription, but it won't restore on my new device.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

False Advertising

Subscription Issues

Customer Support Failures

Functionality Problems

Accessibility Concerns

Lifetime Subscription Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is misleading and doesn't deliver on its promises. I paid for a lifetime subscription, but after changing my device, I was asked to pay again. Customer support is unresponsive.

A Google user

I subscribed to the 7-day free trial, but the app charged me immediately. It's difficult to cancel the subscription, and customer support is non-existent.

Just.me.123

The app is not user-friendly for people with disabilities. It needs better integration for speech-to-text and audio feedback for visually impaired users.

Beanz 3090

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is misleading and doesn't deliver on its promises. I paid for a lifetime subscription, but after changing my device, I was asked to pay again. Customer support is unresponsive.

Candice Wu

App Store

I subscribed to the 7-day free trial, but the app charged me immediately. It's difficult to cancel the subscription, and customer support is non-existent.

Kelly Williams

Google Play

The app is not user-friendly for people with disabilities. It needs better integration for speech-to-text and audio feedback for visually impaired users.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

NextGen AI Chat Assistant

Top Insights This Week

False Advertising

Subscription Issues

Functionality Problems

Customer Support Lacking

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts