Barclays

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Barclays's key feedback

Biometric Login Issues

Many users report that the biometric login feature frequently resets, requiring them to re-enter their password and re-enable biometrics, which is frustrating and time-consuming. Approximately 15% of users seem to be affected by this issue.

Every time I log in, it says biometrics can't be used due to an Android update, which is very annoying.

App Compatibility Problems

A significant number of users are unable to use the app because it is not compatible with their devices, even though their phones meet the necessary requirements. This affects around 10% of users.

The app was compatible with my phone before, but now it says it's not, which is very inconvenient.

Mobile Deposit Failures

Users frequently experience issues with the mobile deposit feature, where the app fails to take images of checks, making it impossible to deposit them. This problem affects about 8% of users.

I can't take a picture of my check for mobile deposit, which is very frustrating.

Frequent App Crashes

The app is reported to crash frequently, especially during login or when performing transactions, leading to a poor user experience. Approximately 12% of users have mentioned this issue.

The app crashes every time I try to log in, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lloyds Bank Mobile Banking

Lloyds Bank receives high praise for its efficient and effective services, with users appreciating its user-friendly interface and reliable customer service. However, some users have expressed dissatisfaction with recent design changes and occasional technical issues.

#2 RUNNER UP

HSBC UK Mobile Banking

HSBC is commended for its reliable and easy-to-use app, with users appreciating its global accessibility and efficient transaction capabilities. Despite this, some users report issues with app compatibility and customer service responsiveness.

#3 Straggler

Barclays

Barclays app receives mixed feedback, with users appreciating its user-friendly design and security features. However, many users report persistent login issues, biometric failures, and poor customer service, leading to frustration and inconvenience.

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Nuggets

Major Highlights of the Week

Biometric Login Issues

The app frequently resets biometric login settings, requiring users to re-enter passwords and re-enable biometrics, causing frustration and inconvenience.

Every time I log in, it says due to an Android update, I need to reset my biometric settings.

Compatibility Problems

The app is not compatible with several Android devices, forcing users to either upgrade their phones or use alternative methods to access their accounts.

My phone is not compatible with the app anymore, and I can't use it to manage my account.

Mobile Deposit Failures

Users are unable to deposit checks via the app due to broken image upload functionality, leading to significant inconvenience.

The app won't let me take pictures of checks for mobile deposit, making it unusable for this purpose.

Persistent Login Errors

The app frequently logs users out and requires multiple authentication steps, including password resets, which disrupts the user experience.

I have to reset my password every time I log in, which is very frustrating.

Keyboard Obstruction

The app's keyboard often obstructs important buttons, preventing users from completing tasks like adding bank accounts or making payments.

The keyboard blocks the 'Add Account' button, making it impossible to proceed.

Inconsistent Notifications

Users report issues with receiving timely notifications for transactions, which affects their ability to monitor account activity effectively.

Notifications for purchases are delayed or don't appear at all, which is very annoying.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Biometric Login Issues

The app frequently resets biometric login settings, requiring users to re-enter passwords and re-enable biometrics, causing frustration and inconvenience.

Compatibility Problems

The app is not compatible with several Android devices, forcing users to either upgrade their phones or use alternative methods to access their accounts.

Mobile Deposit Failures

Users are unable to deposit checks via the app due to broken image upload functionality, leading to significant inconvenience.

Persistent Login Errors

The app frequently logs users out and requires multiple authentication steps, including password resets, which disrupts the user experience.

Keyboard Obstruction

The app's keyboard often obstructs important buttons, preventing users from completing tasks like adding bank accounts or making payments.

Inconsistent Notifications

Users report issues with receiving timely notifications for transactions, which affects their ability to monitor account activity effectively.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is frustrating to use, especially when trying to switch between apps. It doesn't keep my place, and I have to start over every time I return to it.

kaitoqueiroz

The app's biometric login is unreliable, requiring me to reset it every time I log in. It's a hassle and makes the app inconvenient to use.

A Google user

The app is slow and clunky, with long loading times between screens. It's difficult to manage direct debits and payments, making it a frustrating experience.

Hugh32

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is frustrating to use, especially when trying to switch between apps. It doesn't keep my place, and I have to start over every time I return to it.

Candice Wu

App Store

The app's biometric login is unreliable, requiring me to reset it every time I log in. It's a hassle and makes the app inconvenient to use.

Kelly Williams

Google Play

The app is slow and clunky, with long loading times between screens. It's difficult to manage direct debits and payments, making it a frustrating experience.

Koray Okumus

Google Play

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User Experience Report

Report Date

Barclays

Top Insights This Week

Biometric Login Issues

App Compatibility Problems

Mobile Deposit Failures

Frequent App Crashes

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts