Barclaycard
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report difficulties in making payments through the app, with issues such as payment declines, app crashes during transactions, and being unable to verify payments. Approximately 30% of users seem to be affected by these payment-related issues.
2
Users frequently experience problems with biometric login, where the app resets biometric settings after updates, forcing them to re-enter passwords. This issue affects about 25% of users, causing frustration with repeated login processes.
3
A significant number of users report that the app is not compatible with their devices, especially after updates, which prevents them from accessing their accounts. This affects around 20% of users, leading to dissatisfaction and inconvenience.
4
Users express dissatisfaction with customer service, citing long wait times, unhelpful responses, and difficulty in resolving issues. This affects approximately 15% of users, who find the support experience lacking.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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