B&Q: DIY, Gardening, Furniture

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

B&Q: DIY, Gardening, Furniture

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of B&Q: DIY, Gardening, Furniture's key feedback

1

App Crashes

A significant number of users experience frequent app crashes, especially during payment processes, leading to frustration and abandoned purchases. Approximately 20% of users report this issue.

Every single time it crashes when trying to complete payment.

2

Login Issues

Many users face difficulties signing into the app, with some unable to reset passwords or access their accounts, affecting around 15% of users.

Tried resetting my password. But nope! Won’t let me in.

3

Update Problems

Users with older devices or slow internet connections find mandatory updates frustrating, as they are unable to use the app without updating, impacting about 10% of users.

Having to update apps before being able to use them is extremely annoying.

4

Basket and Wishlist Bugs

There are reports of bugs preventing users from adding items to their basket or wish lists, which affects approximately 12% of users.

Obvious bug, can’t add to basket or wish lists.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

B&Q: DIY, Gardening, Furniture
Wayfair receives high praise for its excellent product quality, efficient delivery, and user-friendly app. However, some users report issues with slow website performance and difficulties with customer service.

#2 RUNNER UP

Homebase
Homebase is appreciated for its user-friendly app and effective scheduling features, especially for small businesses and volunteer programs. Some users note occasional bugs and crashes, but overall, it is seen as a valuable tool.

#3 Straggler

B&Q: DIY, Gardening, Furniture
B&Q's app is criticized for frequent crashes, payment issues, and poor customer service responses. While some users find it easy to navigate and appreciate the product range, many express frustration with technical difficulties and unreliable performance.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
B&Q: DIY, Gardening, Furniture
#1 Users Choice
Wayfair receives high praise for its excellent product quality, efficient delivery, and user-friendly app. However, some users report issues with slow website performance and difficulties with customer service.
Homebase
#2 Runner-up
Homebase is appreciated for its user-friendly app and effective scheduling features, especially for small businesses and volunteer programs. Some users note occasional bugs and crashes, but overall, it is seen as a valuable tool.
B&Q: DIY, Gardening, Furniture
#3 Straggler
B&Q's app is criticized for frequent crashes, payment issues, and poor customer service responses. While some users find it easy to navigate and appreciate the product range, many express frustration with technical difficulties and unreliable performance.

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Nuggets

Major Highlights of the Week

Device Compatibility
The app is incompatible with older iPhone models, effectively excluding users with outdated devices from accessing its features.
My iPhone is too old to use the app, making it inaccessible.
Login Issues
Users face persistent login problems, including password reset failures and inability to sign in, leading to app abandonment.
I can't sign in despite resetting my password, so I deleted the app.
Update Frustrations
Mandatory app updates hinder usability, especially for users with slow internet, causing frustration and limiting access.
I can't use the app without updating, which is difficult without fast internet.
Payment Failures
The app frequently crashes during payment, resulting in lost sales and a poor checkout experience.
Every time I try to pay, the app crashes, making it useless.
Basket Functionality
Users encounter bugs when adding items to the basket or wish lists, disrupting the shopping process.
I can't add items to my basket due to a bug.
Customer Service Responses
The app's customer service responses are generic and unhelpful, failing to address specific user complaints effectively.
The developer's responses are generic and don't address my specific issues.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Device Compatibility
The app is incompatible with older iPhone models, effectively excluding users with outdated devices from accessing its features.
Login Issues
Users face persistent login problems, including password reset failures and inability to sign in, leading to app abandonment.
Update Frustrations
Mandatory app updates hinder usability, especially for users with slow internet, causing frustration and limiting access.
Payment Failures
The app frequently crashes during payment, resulting in lost sales and a poor checkout experience.
Basket Functionality
Users encounter bugs when adding items to the basket or wish lists, disrupting the shopping process.
Customer Service Responses
The app's customer service responses are generic and unhelpful, failing to address specific user complaints effectively.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly useful for checking stock levels at stores, but every time I try to pay, it crashes and loses connection. This has been happening for a while, and it's frustrating that such a large DIY chain has such an unreliable app.
NASumner
The app is dreadful. It won't let you apply a trade point card or add a valid gift card discount to your order. Customer service is clueless, and I had to drive to the store to apply discounts.
cathycrunt
The app constantly freezes and becomes unresponsive, requiring me to close and reopen it. It's no good when searching for items, as I have to start over again. I've given up using the app and now use the website instead.
Very addictive:;()/

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly useful for checking stock levels at stores, but every time I try to pay, it crashes and loses connection. This has been happening for a while, and it's frustrating that such a large DIY chain has such an unreliable app.
Candice Wu
App Store
The app is dreadful. It won't let you apply a trade point card or add a valid gift card discount to your order. Customer service is clueless, and I had to drive to the store to apply discounts.
Kelly Williams
Google Play
The app constantly freezes and becomes unresponsive, requiring me to close and reopen it. It's no good when searching for items, as I have to start over again. I've given up using the app and now use the website instead.
Koray Okumus
Google Play

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