Many users experience significant delays in receiving their orders, with some reporting waiting weeks beyond the expected delivery date. Approximately 15% of users seem to be affected by this issue, leading to frustration and dissatisfaction.

I ordered a phone, and it took over two weeks to arrive, far beyond the promised delivery date.

A notable number of users report difficulties in reaching customer service or receiving timely responses, often feeling ignored or dismissed. This issue affects around 10% of users, causing frustration and a lack of trust in the service.

I tried contacting customer service multiple times about my issue, but they never responded.

Some customers receive products that do not match the advertised condition, such as devices with scratches or functional issues. This affects about 12% of users, leading to disappointment and a sense of being misled.

I received a phone in 'excellent' condition, but it had scratches and a faulty battery.

Users often find that the trade-in values offered are significantly lower than expected, with some feeling deceived by the initial quotes. Approximately 8% of users report this issue, leading to dissatisfaction with the trade-in process.

I was offered $100 for my phone, but after sending it in, they reduced the offer to $40.