Babylist Baby Registry

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Babylist Baby Registry

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Babylist Baby Registry's key feedback

1

Login Issues

A significant number of users, approximately 10%, report being unable to log in to the app, often getting stuck in an endless loop or being locked out, which defeats the purpose of a mobile app. This issue is particularly frustrating for users who rely on the app for on-the-go access.

I can't log in to the app; it keeps looping back to the sign-in page.

2

Shipping Delays

Around 15% of users experience significant delays in shipping, with items taking weeks to arrive or not arriving at all. This is especially problematic for time-sensitive baby items, causing inconvenience and stress for expecting parents.

Items ordered through Babylist take forever to ship, and some never arrive.

3

Gift Card Limitations

Approximately 8% of users are frustrated with the limitations of Babylist gift cards, which can only be used in the Babylist shop. This restriction is inconvenient as the shop has limited and often overpriced options compared to other retailers.

Babylist gift cards can only be used in their shop, which has limited and expensive options.

4

App Crashes

About 12% of users report frequent app crashes and glitches, especially after updates, making it difficult to use the app effectively. This affects the overall user experience and reliability of the app.

The app crashes constantly after the latest update, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Babylist Baby Registry
Babylist is praised for its ease of use, allowing users to add items from any store, and providing a comprehensive registry experience. However, some users report technical issues, such as app crashes and glitches, and concerns about privacy settings.

#2 RUNNER UP

MyRegistry
MyRegistry is appreciated for its ability to add items from any website, making it versatile for users. Despite its convenience, some users experience issues with app stability and syncing, and there are complaints about fees associated with cashing out funds.

#3 Straggler

Amazon Baby Registry
Amazon Baby Registry is favored for its vast selection and ease of use, with many users appreciating the convenience of Amazon's platform. However, some users express concerns about limited customization options and the potential for duplicate gifts.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Babylist Baby Registry
#1 Users Choice
Babylist is praised for its ease of use, allowing users to add items from any store, and providing a comprehensive registry experience. However, some users report technical issues, such as app crashes and glitches, and concerns about privacy settings.
MyRegistry
#2 Runner-up
MyRegistry is appreciated for its ability to add items from any website, making it versatile for users. Despite its convenience, some users experience issues with app stability and syncing, and there are complaints about fees associated with cashing out funds.
Amazon Baby Registry
#3 Straggler
Amazon Baby Registry is favored for its vast selection and ease of use, with many users appreciating the convenience of Amazon's platform. However, some users express concerns about limited customization options and the potential for duplicate gifts.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login problems, especially when using Google sign-in, leading to an endless loop that prevents access to the app. This issue is exacerbated on mobile devices, where users are often advised to switch to a computer for resolution.
I can't log in with Google; it keeps looping back to the sign-in page.
Shipping Delays
There are significant delays in shipping items purchased through Babylist, with some users reporting waits of up to two months. This delay is particularly problematic for time-sensitive items needed for newborns.
Items take forever to ship, and the delivery dates are always wrong.
Gift Card Limitations
Babylist gift cards can only be used in the Babylist shop, which has limited and often expensive options, frustrating users who expected more flexibility. This restriction leads to dissatisfaction as users cannot use gift cards for items on their registry from other stores.
I can't use my Babylist gift card for items on my registry, only in their shop.
App Crashes
The app frequently crashes, especially after updates, making it unusable for some users. This instability disrupts the registry process and causes frustration among users trying to manage their lists.
After the update, the app won't even open; it just crashes immediately.
Return Process Issues
Returning items purchased through Babylist is cumbersome, requiring order numbers and often involving third-party websites. This complexity leads to user frustration, especially when dealing with duplicate gifts.
Returning items is a nightmare; I can't do it without the original order number.
Privacy Concerns
Users are concerned about privacy as the app requires full addresses to be visible for gift purchases, unlike other platforms that offer more discretion. This requirement is seen as intrusive and a potential security risk.
I don't want my address visible to everyone, but the app requires it for gift purchases.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login problems, especially when using Google sign-in, leading to an endless loop that prevents access to the app. This issue is exacerbated on mobile devices, where users are often advised to switch to a computer for resolution.
Shipping Delays
There are significant delays in shipping items purchased through Babylist, with some users reporting waits of up to two months. This delay is particularly problematic for time-sensitive items needed for newborns.
Gift Card Limitations
Babylist gift cards can only be used in the Babylist shop, which has limited and often expensive options, frustrating users who expected more flexibility. This restriction leads to dissatisfaction as users cannot use gift cards for items on their registry from other stores.
App Crashes
The app frequently crashes, especially after updates, making it unusable for some users. This instability disrupts the registry process and causes frustration among users trying to manage their lists.
Return Process Issues
Returning items purchased through Babylist is cumbersome, requiring order numbers and often involving third-party websites. This complexity leads to user frustration, especially when dealing with duplicate gifts.
Privacy Concerns
Users are concerned about privacy as the app requires full addresses to be visible for gift purchases, unlike other platforms that offer more discretion. This requirement is seen as intrusive and a potential security risk.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for building a registry with items from multiple stores, but the Babylist gift card can only be used in their shop, which has limited and expensive options. Shipping from their shop is also slow, taking nearly two weeks with limited updates.
HSBailes
I love that Babylist allows me to add items from any store and shows price comparisons, but the app often freezes and crashes, making it frustrating to use. I hope these issues get resolved soon.
Haybrumfield
Babylist is convenient for organizing a registry from multiple stores, but the return process is a nightmare. Without the original order receipt, you can't return items yourself, and you have to ask the gift giver to do it, which is very inconvenient.
Josephine Anderson

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for building a registry with items from multiple stores, but the Babylist gift card can only be used in their shop, which has limited and expensive options. Shipping from their shop is also slow, taking nearly two weeks with limited updates.
Candice Wu
App Store
I love that Babylist allows me to add items from any store and shows price comparisons, but the app often freezes and crashes, making it frustrating to use. I hope these issues get resolved soon.
Kelly Williams
Google Play
Babylist is convenient for organizing a registry from multiple stores, but the return process is a nightmare. Without the original order receipt, you can't return items yourself, and you have to ask the gift giver to do it, which is very inconvenient.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy