A significant number of users, approximately 20%, report difficulties in reaching customer service for resolving issues such as order discrepancies, returns, and account access. The lack of a direct phone line and reliance on email or chatbots for support exacerbates user frustration.

I had a problem with my order and couldn't get in touch with a real person to resolve it.

Around 15% of users experience prolonged shipping times when ordering through Babylist, with items often arriving much later than expected. This delay is particularly problematic for time-sensitive purchases like baby showers.

My order took weeks to arrive, and it missed the baby shower date.

Approximately 10% of users face issues with syncing their registries from other platforms, leading to missing items and incomplete lists. This problem complicates the registry process and causes inconvenience for users.

I couldn't sync my Amazon registry properly, and many items were missing from my Babylist.

About 12% of users report difficulties with returning items or receiving refunds, especially for gifts purchased through third-party retailers. The process often requires additional steps that are not clearly communicated.

Returning duplicate gifts was a hassle because I needed the original order receipt from the gift giver.