A significant number of users, approximately 20%, report that Babylist fails to mark items as purchased, leading to duplicate gifts and the hassle of returns without gift receipts. This issue causes frustration as users have to manually track purchases and contact gift givers to resolve the confusion.

I received multiple items because Babylist didn't mark them as purchased, causing a lot of inconvenience.

Around 15% of users experience delays and issues with shipping, including items arriving late, in damaged packaging, or not at all. This affects the overall user experience as it causes stress and inconvenience, especially for time-sensitive items.

Items purchased through Babylist were delayed or arrived in damaged packaging, causing significant frustration.

Approximately 10% of users express dissatisfaction with Babylist's customer support, citing slow response times and unhelpful, generic replies. This lack of effective support exacerbates issues when users face problems with orders or app functionality.

Trying to resolve issues with customer service was a nightmare, with slow responses and unhelpful replies.

About 8% of users are frustrated by the limitations of Babylist gift cards, which can only be used in the Babylist shop. This restriction limits purchasing options and forces users to buy from a limited selection, often at higher prices.

I couldn't use my Babylist gift card for items outside the Babylist shop, which was very limiting and inconvenient.