Aviva DigiCare+ Workplace

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Aviva DigiCare+ Workplace

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Aviva DigiCare+ Workplace's key feedback

1

App Crashes

A significant number of users, approximately 20%, report that the app frequently crashes upon opening or during use, making it unusable for many. This issue is particularly frustrating for those trying to access essential health services.

The app crashes immediately after opening, making it impossible to use.

2

Login Issues

Around 15% of users experience persistent login problems, including being stuck in a login loop or being logged out frequently, which hinders their ability to access the app's features.

I keep getting redirected to a login page and can't access the app.

3

Poor User Interface

Approximately 10% of users find the app's user interface to be unintuitive and difficult to navigate, which complicates accessing services and information.

The app's layout is not intuitive, making it hard to find what I need.

4

Mental Health Service Limitations

About 5% of users are dissatisfied with the mental health services, citing issues such as short session times and lack of continuity with the same counselor, which affects the quality of care.

I can't book sessions with the same counselor, which is disappointing for mental health support.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Aviva DigiCare+ Workplace
Aviva DigiCare+ Workplace receives mixed feedback. Users appreciate the quick and efficient GP consultations and the comprehensive health check service. However, many users report significant issues with app functionality, including frequent crashes, login problems, and poor user interface, leading to frustration and dissatisfaction.

#2 RUNNER UP

Babylon Health
Babylon Health is praised for its excellent video consultations and attentive doctors, providing quick and effective medical advice. However, some users express concerns about privacy due to session recordings and the inability to consistently book the same doctor for follow-up sessions.

#3 Straggler

Livi
Livi receives criticism for its unreliable appointment scheduling and lack of effective medical advice during consultations. Users report dissatisfaction with the service, citing delays and unhelpful customer support, leading to a perception of poor value for money.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Aviva DigiCare+ Workplace
#1 Users Choice
Aviva DigiCare+ Workplace receives mixed feedback. Users appreciate the quick and efficient GP consultations and the comprehensive health check service. However, many users report significant issues with app functionality, including frequent crashes, login problems, and poor user interface, leading to frustration and dissatisfaction.
Babylon Health
#2 Runner-up
Babylon Health is praised for its excellent video consultations and attentive doctors, providing quick and effective medical advice. However, some users express concerns about privacy due to session recordings and the inability to consistently book the same doctor for follow-up sessions.
Livi
#3 Straggler
Livi receives criticism for its unreliable appointment scheduling and lack of effective medical advice during consultations. Users report dissatisfaction with the service, citing delays and unhelpful customer support, leading to a perception of poor value for money.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login problems, including being stuck in a login loop or being logged out frequently, which disrupts app usability and causes frustration.
After logging in, the app redirects me back to the login page, creating an endless loop.
App Crashes
The app frequently crashes upon opening or during use, particularly after updates, rendering it unusable for many users and preventing access to essential services.
The app crashes immediately after I try to open it, making it impossible to use.
Session Recording Concerns
Users are uncomfortable with sessions being recorded without prior consent, which raises privacy concerns and affects their willingness to use the service.
I was not informed that my session would be recorded, and I am not comfortable with this.
Mental Health Service Limitations
The mental health consultations are perceived as inadequate due to short session times, lack of continuity with the same consultant, and poor technology handling by staff.
The 30-minute sessions are too short, and I can't book with the same mental health consultant.
User Interface Frustrations
The app's user interface is criticized for being unintuitive and slow, with navigation issues that hinder the user experience and make it difficult to access features.
Support and Communication Gaps
Users find it difficult to contact support due to unclear pathways and ineffective communication channels, leading to unresolved issues and dissatisfaction.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login problems, including being stuck in a login loop or being logged out frequently, which disrupts app usability and causes frustration.
App Crashes
The app frequently crashes upon opening or during use, particularly after updates, rendering it unusable for many users and preventing access to essential services.
Session Recording Concerns
Users are uncomfortable with sessions being recorded without prior consent, which raises privacy concerns and affects their willingness to use the service.
Mental Health Service Limitations
The mental health consultations are perceived as inadequate due to short session times, lack of continuity with the same consultant, and poor technology handling by staff.
User Interface Frustrations
The app's user interface is criticized for being unintuitive and slow, with navigation issues that hinder the user experience and make it difficult to access features.
Support and Communication Gaps
Users find it difficult to contact support due to unclear pathways and ineffective communication channels, leading to unresolved issues and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app rarely allows me in and when I can log in I can’t do anything useful. I tried ordering a health check but I get all the way through the info and can’t complete it which is very frustrating! Needs some work Aviva.
GeorgieG76
The app is so frustrating! It does not work and for 2 weeks it keep popping up as an error when trying to see my allowance saying ‘we are unable to process your request at this time please try again later’. So annoying, please fix it!
danonas
Really user friendly app, effortless process of ordering the home blood test kit, taking blood and sending the results back. Results report is thorough and detailed and had a follow up video call with a doctor to discuss results which was very useful. I would highly recommend. Thank you
Rhys G L Roberts

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app rarely allows me in and when I can log in I can’t do anything useful. I tried ordering a health check but I get all the way through the info and can’t complete it which is very frustrating! Needs some work Aviva.
Candice Wu
App Store
The app is so frustrating! It does not work and for 2 weeks it keep popping up as an error when trying to see my allowance saying ‘we are unable to process your request at this time please try again later’. So annoying, please fix it!
Kelly Williams
Google Play
Really user friendly app, effortless process of ordering the home blood test kit, taking blood and sending the results back. Results report is thorough and detailed and had a follow up video call with a doctor to discuss results which was very useful. I would highly recommend. Thank you
Koray Okumus
Google Play

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