Aviva DigiCare+ Workplace

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Aviva DigiCare+ Workplace's key feedback

App Crashes

A significant number of users, approximately 20%, report that the app crashes upon opening or during use, making it impossible to access its features. This issue is particularly frustrating for those trying to book appointments or access health services.

The app crashes immediately upon opening, making it unusable.

Login Issues

Around 15% of users experience persistent login problems, including being stuck in a login loop or being unable to log in due to interface issues. This prevents them from accessing the app's services effectively.

I am stuck in an endless login loop and can't access the app.

Unauthorized Device Error

Approximately 10% of users report receiving an 'unauthorized device' error, which prevents them from using the app on their devices, even though they are using standard, non-emulated devices.

The app won't open, saying my device is unauthorized, even though it's a regular Android phone.

Session Recording Concerns

About 5% of users express discomfort with sessions being recorded without prior consent, which affects their willingness to use the app for sensitive consultations.

I was uncomfortable with my session being recorded without prior notice.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Livi

Livi receives high praise for its efficient and user-friendly service, with many users appreciating the quick appointment scheduling and professional consultations. However, some users report issues with appointment cancellations and lack of accessibility features for disabled users.

#2 RUNNER UP

Push Doctor

Push Doctor is well-regarded for its convenient and supportive service, with users frequently highlighting the professionalism and attentiveness of the doctors. Despite this, a few users express dissatisfaction with unmet expectations and technical issues during consultations.

#3 Straggler

Aviva DigiCare+ Workplace

Aviva DigiCare+ Workplace receives mixed feedback, with users appreciating the quick and professional consultations but facing significant technical issues such as app crashes and login problems. The app's functionality and user interface are often criticized, leading to frustration among users.

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Nuggets

Major Highlights of the Week

App Crashes

The app frequently crashes upon opening or during use, rendering it unusable for many users. This issue persists despite attempts to clear cache or reinstall the app.

The app crashes immediately after opening, making it impossible to use.

Users experience a frustrating login loop where they are repeatedly redirected to the login page without successfully accessing the app. This issue prevents users from utilizing the app's features.

Unauthorized Device Error

The app incorrectly identifies some devices as unauthorized or emulators, preventing users from accessing the app. This affects users with standard, non-rooted devices.

The app won't open, claiming my device is unauthorized, even though it's a standard Android phone.

Session Recording Consent

Users are uncomfortable with sessions being recorded without prior consent, leading to session cancellations. This lack of transparency affects user trust and willingness to use the service.

I was not informed about session recording beforehand, which led me to cancel the session.

Mental Health Service Limitations

The mental health consultations are limited by short session times and lack of continuity with the same consultant, reducing their effectiveness. Users also report difficulty in scheduling follow-up sessions.

The 30-minute sessions are too short, and I can't book with the same consultant for continuity.

User Interface Challenges

The app's user interface is not intuitive, with issues like missing keyboards for input fields and difficulty navigating through the app. This hampers the user experience significantly.

I can't enter my date of birth because no keyboard appears, making the app frustrating to use.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

The app frequently crashes upon opening or during use, rendering it unusable for many users. This issue persists despite attempts to clear cache or reinstall the app.

Users experience a frustrating login loop where they are repeatedly redirected to the login page without successfully accessing the app. This issue prevents users from utilizing the app's features.

Unauthorized Device Error

The app incorrectly identifies some devices as unauthorized or emulators, preventing users from accessing the app. This affects users with standard, non-rooted devices.

Session Recording Consent

Users are uncomfortable with sessions being recorded without prior consent, leading to session cancellations. This lack of transparency affects user trust and willingness to use the service.

Mental Health Service Limitations

User Interface Challenges

The app's user interface is not intuitive, with issues like missing keyboards for input fields and difficulty navigating through the app. This hampers the user experience significantly.

Quotes of the week

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The app crashes on launch and doesn't allow me to log in, making it unusable. I've tried reinstalling and clearing cache, but nothing works. Very frustrating experience.

GazB1995

The mental health consultations are not effective due to short session times and lack of continuity with the same consultant. The platform needs improvement to be truly functional.

Rynewulf

The app's login process is cumbersome, requiring re-entry of credentials every time. It would be much more user-friendly if it could remember login details.

Crossx77

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes on launch and doesn't allow me to log in, making it unusable. I've tried reinstalling and clearing cache, but nothing works. Very frustrating experience.

Candice Wu

App Store

The mental health consultations are not effective due to short session times and lack of continuity with the same consultant. The platform needs improvement to be truly functional.

Kelly Williams

Google Play

The app's login process is cumbersome, requiring re-entry of credentials every time. It would be much more user-friendly if it could remember login details.

Koray Okumus

Google Play

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User Experience Report

Report Date

Aviva DigiCare+ Workplace

Top Insights This Week

App Crashes

Login Issues

Unauthorized Device Error

Session Recording Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts