Many users are experiencing problems with the two-step verification process, including outdated contact information and failure to receive verification codes. Approximately 20% of users report being unable to complete the verification process, leading to frustration and inability to access their accounts.

The app's two-step verification process is broken, as I never receive the necessary code to log in.

Users frequently report issues with the app displaying incorrect or outdated pension information, such as missing values or incorrect data. This affects around 15% of users, causing significant concern about the reliability of the app for managing their financial information.

My pension value is often incorrect or missing, making it hard to trust the app for accurate financial tracking.

The MyDrive feature is not functioning properly for many users, with issues such as journeys not being logged or the feature not loading at all. This affects about 10% of users, who rely on this feature for tracking their driving habits and insurance discounts.

MyDrive hasn't logged any of my journeys for weeks, despite daily use.

Users report that the app is slow, crashes frequently, and has a confusing interface, making it difficult to navigate and use effectively. Approximately 25% of users express dissatisfaction with the app's performance and design, suggesting a need for a more streamlined and user-friendly experience.

The app is slow and crashes often, with a cluttered interface that makes it hard to find what I need.