A significant number of users face problems with logging in, particularly with the 2-Step Verification process and password retrieval. Approximately 20% of users report issues with receiving verification codes or being locked out of their accounts, which hinders their ability to access the app's features.

The app keeps asking for a verification code that I never receive, locking me out of my account.

The MyDrive feature, which tracks journeys, is frequently reported as non-functional or inaccurate. Around 15% of users mention that MyDrive either stops logging journeys or records incorrect data, such as train journeys as car trips, leading to frustration and potential loss of discounts.

MyDrive stopped logging my journeys, and it even recorded my train ride as a car trip.

Users often encounter issues with viewing accurate pension and investment information. Approximately 10% of users report that their pension values are incorrect or not displayed at all, causing concern about the reliability of the app for financial management.

The app shows incorrect pension values, and sometimes my pension details disappear entirely.

Many users find the app's performance lacking, with frequent crashes, slow loading times, and a cluttered interface. About 25% of users express dissatisfaction with the app's usability, suggesting that it needs a more streamlined and user-friendly design.

The app crashes often and takes ages to load data, making it frustrating to use.