Budget – Car Rental

User Experience Report

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Budget – Car Rental

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Budget – Car Rental's key feedback

1

Login Issues

A significant number of users, approximately 30%, report being unable to log into the app due to a persistent 'session expired' error, making the app unusable for managing reservations. This issue is particularly prevalent among users with Pixel devices.

Every time I try to log in, it says my session has expired and logs me right back out.

2

Price Discrepancies

Around 15% of users experience frustration with price discrepancies, where the initial quoted price increases significantly by the time of checkout, leading to feelings of bait-and-switch tactics.

The app shows one price initially, but the total is much higher at checkout.

3

Fastbreak Inefficiencies

Approximately 10% of users complain about the Fastbreak service not functioning as promised, with long wait times and unavailability of reserved vehicles, negating the benefits of the service.

Despite being a Fastbreak member, I had to wait in line for over an hour because my reservation wasn't recognized.

4

App Crashes and Bugs

About 20% of users report frequent app crashes and bugs, such as the app freezing, failing to load, or not retaining user information, which severely hampers the user experience.

The app crashes as soon as I enter my credentials, making it impossible to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Enterprise Rent-A-Car
Enterprise receives high praise for its customer service, ease of use, and reliability. Users appreciate the helpful staff and the straightforward booking process, although some have noted occasional app glitches and pricing inconsistencies.

#2 RUNNER UP

Budget – Car Rental
Budget Car Rental receives mixed feedback, with users appreciating the app's ease of use and competitive pricing. However, many users report technical issues with the app, such as login problems and reservation errors, leading to frustration.

#3 Straggler

Hertz Car Rental
Hertz is criticized for its unreliable app and poor customer service, with users frequently encountering technical issues and unfulfilled reservations. Despite some positive experiences, many customers express dissatisfaction with the company's service and app functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Enterprise Rent-A-Car
#1 Users Choice
Enterprise receives high praise for its customer service, ease of use, and reliability. Users appreciate the helpful staff and the straightforward booking process, although some have noted occasional app glitches and pricing inconsistencies.
Budget – Car Rental
#2 Runner-up
Budget Car Rental receives mixed feedback, with users appreciating the app's ease of use and competitive pricing. However, many users report technical issues with the app, such as login problems and reservation errors, leading to frustration.
Hertz Car Rental
#3 Straggler
Hertz is criticized for its unreliable app and poor customer service, with users frequently encountering technical issues and unfulfilled reservations. Despite some positive experiences, many customers express dissatisfaction with the company's service and app functionality.

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Nuggets

Major Highlights of the Week

Login Loop Issue
The app frequently logs users out immediately after logging in, displaying a 'session expired' message, making it unusable. This persistent login loop issue is particularly prevalent on Pixel devices, severely impacting user experience.
Every time I log in, it says my session has expired and logs me right back out.
Price Discrepancies
Users experience significant price increases from initial quotes to final charges, leading to frustration and a sense of bait-and-switch tactics. This inconsistency in pricing transparency undermines trust and satisfaction.
Price keeps changing, and didn't show true cost just up 50 dollars by the end.
Fastbreak Inefficiency
Despite being a Fastbreak member, users report long wait times and lack of available cars, negating the program's intended convenience. This inefficiency leads to dissatisfaction and consideration of alternative rental services.
Reserved a car through Fastbreak but had to wait in line for over an hour with no cars available.
App Crashes and Errors
The app frequently crashes or displays errors such as JSON parse errors, making it difficult to use for booking or managing reservations. These technical issues hinder the app's functionality and frustrate users.
App crashes on opening and shows JSON parse errors, making it unusable.
Customer Service Frustrations
Users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly regarding billing and reservation changes. This poor service experience drives users to consider competitors.
Customer service is garbage; they couldn't help with billing issues.
Reservation Management Issues
The app fails to display or manage current and past reservations effectively, causing inconvenience and confusion for users trying to access their booking details. This lack of functionality diminishes the app's utility.
App doesn't show my current rental or past reservations, making it useless.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Loop Issue
The app frequently logs users out immediately after logging in, displaying a 'session expired' message, making it unusable. This persistent login loop issue is particularly prevalent on Pixel devices, severely impacting user experience.
Price Discrepancies
Users experience significant price increases from initial quotes to final charges, leading to frustration and a sense of bait-and-switch tactics. This inconsistency in pricing transparency undermines trust and satisfaction.
Fastbreak Inefficiency
Despite being a Fastbreak member, users report long wait times and lack of available cars, negating the program's intended convenience. This inefficiency leads to dissatisfaction and consideration of alternative rental services.
App Crashes and Errors
The app frequently crashes or displays errors such as JSON parse errors, making it difficult to use for booking or managing reservations. These technical issues hinder the app's functionality and frustrate users.
Customer Service Frustrations
Users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly regarding billing and reservation changes. This poor service experience drives users to consider competitors.
Reservation Management Issues
The app fails to display or manage current and past reservations effectively, causing inconvenience and confusion for users trying to access their booking details. This lack of functionality diminishes the app's utility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app does not recognize current reservations or show Fastbreak. Consistent issues with login. It appears website doesn’t link with app in real-time. When I have contacted customer service I receive the same 'We are experiencing issues with the app and the issues should be resolved shortly.' Budget is my preferred rental car company but the app needs a lot of work.
1KAHU
The app is unusable. Upon logging in, I am immediately logged back out and met with an error dialogue that says, 'Your session is expired. Please login from my account and try again.' Pixel 6P, Avis app functions just fine. Please fix this!
A Google user
Budget shows you a low price initially, then makes you go through the reservation process only then to show you a much higher price.
Bondophile

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app does not recognize current reservations or show Fastbreak. Consistent issues with login. It appears website doesn’t link with app in real-time. When I have contacted customer service I receive the same 'We are experiencing issues with the app and the issues should be resolved shortly.' Budget is my preferred rental car company but the app needs a lot of work.
Candice Wu
App Store
The app is unusable. Upon logging in, I am immediately logged back out and met with an error dialogue that says, 'Your session is expired. Please login from my account and try again.' Pixel 6P, Avis app functions just fine. Please fix this!
Kelly Williams
Google Play
Budget shows you a low price initially, then makes you go through the reservation process only then to show you a much higher price.
Koray Okumus
Google Play

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