A significant number of users are frustrated with the high cancellation fees, even when cancellations are made well in advance. Approximately 15% of users have expressed dissatisfaction with these fees, which they find unreasonable and a deterrent to using Budget in the future.

I had to cancel my rental and was charged a $50 fee, which is ridiculous.

Users frequently encounter problems with the app not displaying existing reservations, leading to confusion and potential charges for un-cancelled bookings. This issue affects about 10% of users, causing significant inconvenience and dissatisfaction.

The app won't show my existing reservation, but it will charge me if I can't find it to cancel.

Despite being designed to expedite the rental process, the Fastbreak service often fails to deliver, with users reporting long wait times and inadequate staffing. Around 8% of users have experienced these inefficiencies, leading to frustration and reconsideration of using Budget.

As a Fastbreak customer, I still had to wait in line for 2 hours, which was very frustrating.

The app's functionality is lacking, with users unable to perform basic tasks like logging in or editing reservations easily. Approximately 12% of users report these issues, which hinder their ability to manage rentals effectively.

I can't log into the app even though the website works fine with the same credentials.