A significant number of users, approximately 30%, report being unable to log into the app due to a persistent 'session expired' error, making it unusable for managing reservations. This issue is particularly prevalent among Pixel phone users.

Every time I try to log in, it says my session has expired and logs me right back out.

Around 15% of users express frustration with the app's inability to modify existing reservations, such as extending rental periods or changing pickup times, without encountering errors or being forced to start a new reservation.

I cannot find a modify current rental section in the app.

Approximately 10% of users are dissatisfied with the high cancellation fees, even when cancellations are made well in advance, which they find unreasonable and a deterrent to using the service again.

Cancellation fee is ridiculous when done 5 days ahead of rental start date.

About 8% of users report discrepancies between the initial quoted price and the final price at checkout, leading to confusion and a sense of mistrust in the pricing transparency of the app.

Showing one price on the list and another on the confirmation.