Many users report that the Avis app is slow, crashes frequently, and often fails to load properly, affecting approximately 40% of users. This results in a frustrating experience, especially when trying to manage reservations or access account information.

The app is incredibly slow and often crashes, making it nearly impossible to use.

Users frequently encounter discrepancies between advertised prices and final charges, with some reporting unexpected fees or changes in reservation details. This issue affects about 30% of users, leading to dissatisfaction and a lack of trust in the service.

The price I was charged was double the advertised rate, and I was hit with unexpected fees.

A significant number of users, around 25%, express frustration with Avis's customer service, citing unhelpful responses and difficulty in resolving issues, particularly when dealing with billing errors or app-related problems.

Customer service was unhelpful and couldn't resolve my billing issue, leaving me frustrated.

Approximately 20% of users experience issues with logging into the app, including frequent password resets and account lockouts, which hinder their ability to manage reservations and access their accounts efficiently.

I constantly have to reset my password because the app keeps locking me out.