Autotrader – Shop All the Cars

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Autotrader – Shop All the Cars

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Autotrader – Shop All the Cars's key feedback

1

App Crashes and Freezes

A significant number of users report that the app frequently crashes or freezes, making it unusable. This issue affects approximately 30% of users, leading to frustration and decreased app usage.

The app crashes constantly, making it impossible to use.

2

Login and Authentication Issues

Users experience problems with logging in, especially when using third-party authentication methods like Google or Apple. This issue affects around 20% of users, preventing them from accessing their accounts.

I can't log in with my Google account, even though it works on the website.

3

Slow Performance and Lag

Many users complain about the app's slow performance and laggy interface, which hinders their ability to browse listings efficiently. This affects about 25% of users, leading to a poor user experience.

The app is incredibly slow and laggy, making it frustrating to use.

4

Verification and Messaging Problems

Users face difficulties with phone number verification and messaging, especially when trying to contact private sellers. This issue affects approximately 15% of users, limiting their ability to communicate effectively.

I can't verify my phone number, so I can't message private sellers.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

CarGurus
CarGurus is praised for its user-friendly interface and effective search capabilities, making it easy for users to find vehicles that meet their criteria. However, some users have expressed frustration with the app's frequent updates and occasional glitches.

#2 RUNNER UP

Autotrader – Shop All the Cars
Autotrader receives mixed feedback, with users appreciating its comprehensive listings and useful features like price alerts. However, many users report issues with app stability, frequent crashes, and a cumbersome user interface, especially after recent updates.

#3 Straggler

Cars.com
Cars.com is generally well-received for its extensive listings and ease of use, but some users have noted issues with the finance calculator and occasional app crashes. The app's recent updates have been met with mixed reactions, with some users preferring the previous version.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
CarGurus
#1 Users Choice
CarGurus is praised for its user-friendly interface and effective search capabilities, making it easy for users to find vehicles that meet their criteria. However, some users have expressed frustration with the app's frequent updates and occasional glitches.
Autotrader – Shop All the Cars
#2 Runner-up
Autotrader receives mixed feedback, with users appreciating its comprehensive listings and useful features like price alerts. However, many users report issues with app stability, frequent crashes, and a cumbersome user interface, especially after recent updates.
Cars.com
#3 Straggler
Cars.com is generally well-received for its extensive listings and ease of use, but some users have noted issues with the finance calculator and occasional app crashes. The app's recent updates have been met with mixed reactions, with some users preferring the previous version.

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Nuggets

Major Highlights of the Week

Authentication Issues
The app fails to connect with Google authentication services, causing significant inconvenience and reduced usage. This issue is not present on the website, indicating a mobile app-specific problem.
I can't connect to Google services on the app, but it works fine on the website.
iOS 26 Compatibility
The app is incompatible with iOS 26, leading to login failures and app crashes, rendering it unusable for many users. This has resulted in a significant drop in user engagement and satisfaction.
Phone Verification Failures
The app's phone number verification process is unreliable, preventing users from communicating with private sellers. This issue severely limits the app's functionality for private transactions.
I can't verify my phone number, making it impossible to chat with private sellers.
App Performance Lag
The app experiences severe lag and crashes frequently, especially when scrolling through listings or viewing images. This poor performance frustrates users and diminishes the overall user experience.
The app is extremely laggy and crashes when I try to view car photos.
Filter Functionality Flaws
The app's filters are ineffective, often showing irrelevant sponsored listings and failing to respect user-selected criteria. This undermines the app's core functionality of providing tailored search results.
Inadequate Seller Communication
The app's messaging system is unreliable, with users unable to access or respond to messages from potential buyers. This issue hampers the app's effectiveness as a platform for buying and selling vehicles.
I can't access my messages to respond to potential buyers, making the app useless for selling.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Authentication Issues
The app fails to connect with Google authentication services, causing significant inconvenience and reduced usage. This issue is not present on the website, indicating a mobile app-specific problem.
iOS 26 Compatibility
The app is incompatible with iOS 26, leading to login failures and app crashes, rendering it unusable for many users. This has resulted in a significant drop in user engagement and satisfaction.
Phone Verification Failures
The app's phone number verification process is unreliable, preventing users from communicating with private sellers. This issue severely limits the app's functionality for private transactions.
App Performance Lag
The app experiences severe lag and crashes frequently, especially when scrolling through listings or viewing images. This poor performance frustrates users and diminishes the overall user experience.
Filter Functionality Flaws
The app's filters are ineffective, often showing irrelevant sponsored listings and failing to respect user-selected criteria. This undermines the app's core functionality of providing tailored search results.
Inadequate Seller Communication
The app's messaging system is unreliable, with users unable to access or respond to messages from potential buyers. This issue hampers the app's effectiveness as a platform for buying and selling vehicles.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now it's filled with bugs and crashes constantly. It's frustrating to use, and I'm considering switching to a competitor.
H-Town Chapter
I can't verify my phone number, making it impossible to contact private sellers. This issue makes the app useless for me.
Elijah025
The app is incredibly slow and laggy, making it difficult to navigate and use effectively. It needs a major update to improve performance.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be great, but now it's filled with bugs and crashes constantly. It's frustrating to use, and I'm considering switching to a competitor.
Candice Wu
App Store
I can't verify my phone number, making it impossible to contact private sellers. This issue makes the app useless for me.
Kelly Williams
Google Play
The app is incredibly slow and laggy, making it difficult to navigate and use effectively. It needs a major update to improve performance.
Koray Okumus
Google Play

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