Autopilot - Investment App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Autopilot - Investment App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Autopilot - Investment App's key feedback

1

Connection Issues

A significant number of users report persistent issues with the app disconnecting from their brokerage accounts, particularly with Fidelity and Schwab. This problem affects approximately 30% of users, leading to missed trades and financial losses. Users express frustration over the need to frequently reconnect their accounts, which undermines the app's promise of automation.

The app keeps disconnecting from my brokerage account, causing me to miss trades.

2

Customer Support Delays

Many users are dissatisfied with the customer support, citing slow response times and unhelpful interactions. Approximately 25% of users report that their issues remain unresolved for extended periods, which exacerbates their frustration with the app's technical problems.

Customer support is unresponsive, leaving my issues unresolved for days.

3

Subscription Transparency

Users are frustrated by the lack of upfront information regarding subscription costs and minimum investment requirements. About 20% of users feel misled, as they only discover these costs after setting up their accounts, which they find deceptive.

The app doesn't disclose the $500 minimum and subscription fees until after setup.

4

Login and Access Problems

A notable portion of users experience issues logging into the app, with some unable to access their accounts due to verification errors or app crashes. This affects around 15% of users, preventing them from using the app effectively.

I can't log in because the app crashes after entering my phone number.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

eToro
eToro receives high praise for its user-friendly interface and ease of use, with many users appreciating the platform's ability to facilitate trading and learning experiences. However, some users report issues with app crashes and limitations in trading options, particularly outside of crypto.

#2 RUNNER UP

Autopilot - Investment App
Autopilot receives mixed feedback, with users appreciating its innovative concept of copying trades from top traders, including politicians. However, many users report technical issues, connectivity problems with brokerages, and concerns about hidden fees and subscription costs.

#3 Straggler

Zulutrade
Zulutrade is appreciated for its educational value and the ability to copy trades from other users, but it faces criticism for frequent app crashes and technical glitches. Users also express a desire for more robust features and better integration with brokers.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
eToro
#1 Users Choice
eToro receives high praise for its user-friendly interface and ease of use, with many users appreciating the platform's ability to facilitate trading and learning experiences. However, some users report issues with app crashes and limitations in trading options, particularly outside of crypto.
Autopilot - Investment App
#2 Runner-up
Autopilot receives mixed feedback, with users appreciating its innovative concept of copying trades from top traders, including politicians. However, many users report technical issues, connectivity problems with brokerages, and concerns about hidden fees and subscription costs.
Zulutrade
#3 Straggler
Zulutrade is appreciated for its educational value and the ability to copy trades from other users, but it faces criticism for frequent app crashes and technical glitches. Users also express a desire for more robust features and better integration with brokers.

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Nuggets

Major Highlights of the Week

Brokerage Connectivity Issues
Users experience frequent disconnections from brokerage accounts, particularly with Fidelity and Schwab, leading to missed trades and financial losses. The app's inability to maintain stable connections undermines its core functionality of automated trading.
The app constantly disconnects from my brokerage account, causing me to miss critical trades.
Inadequate Customer Support
The app's customer support is criticized for being unresponsive and ineffective, with users waiting days for assistance or receiving no help at all. This lack of support exacerbates user frustration, especially when dealing with technical issues.
Days go by without any response from customer support when I encounter issues.
Subscription Transparency
Users are frustrated by the lack of upfront disclosure regarding subscription costs and minimum investment requirements, which are only revealed after account setup. This perceived lack of transparency leads to feelings of being misled.
I wasn't informed about the $500 minimum and subscription fees until after setting up my account.
Login and Access Problems
Many users face issues logging into the app, with errors such as 'email already in use' or app crashes during the login process. These access problems prevent users from managing their investments effectively.
I can't log in because the app says my email is already in use, even though I have an account.
Delayed Trade Execution
The app's trade execution is criticized for significant delays, sometimes up to 45 days, which negates the advantage of timely trading based on insider information. This delay results in missed market opportunities and financial losses.
Trades are executed with a 45-day delay, making it impossible to capitalize on timely market movements.
Data and Calculation Errors
Users report discrepancies in account balances and trade calculations, leading to confusion and mistrust in the app's accuracy. These errors undermine confidence in the app's ability to manage investments effectively.
The app shows incorrect account balances and trade gains, which don't match my actual portfolio.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Brokerage Connectivity Issues
Users experience frequent disconnections from brokerage accounts, particularly with Fidelity and Schwab, leading to missed trades and financial losses. The app's inability to maintain stable connections undermines its core functionality of automated trading.
Inadequate Customer Support
The app's customer support is criticized for being unresponsive and ineffective, with users waiting days for assistance or receiving no help at all. This lack of support exacerbates user frustration, especially when dealing with technical issues.
Subscription Transparency
Users are frustrated by the lack of upfront disclosure regarding subscription costs and minimum investment requirements, which are only revealed after account setup. This perceived lack of transparency leads to feelings of being misled.
Login and Access Problems
Many users face issues logging into the app, with errors such as 'email already in use' or app crashes during the login process. These access problems prevent users from managing their investments effectively.
Delayed Trade Execution
The app's trade execution is criticized for significant delays, sometimes up to 45 days, which negates the advantage of timely trading based on insider information. This delay results in missed market opportunities and financial losses.
Data and Calculation Errors
Users report discrepancies in account balances and trade calculations, leading to confusion and mistrust in the app's accuracy. These errors undermine confidence in the app's ability to manage investments effectively.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for the most part, except that it disconnects from my investment account constantly, and currently they have no fix for the disconnect and have not for over a week, which is causing my overall investment portfolio to drop.
Choponic
I love the concept of Autopilot and how one can potentially trade based on how other successful people do so, and look forward to using it one day. Unfortunately my brokerage, Schwab, is not supported and therefore I can’t link to Autopilot.
CM.2
Awesome idea, but the fact that they wait to tell you minimum deposits until after you set up an account & don't disclose the fees to use the core functionality of the app until after you've already invested in a tracker is incredibly sketchy.
Alex Leach

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for the most part, except that it disconnects from my investment account constantly, and currently they have no fix for the disconnect and have not for over a week, which is causing my overall investment portfolio to drop.
Candice Wu
App Store
I love the concept of Autopilot and how one can potentially trade based on how other successful people do so, and look forward to using it one day. Unfortunately my brokerage, Schwab, is not supported and therefore I can’t link to Autopilot.
Kelly Williams
Google Play
Awesome idea, but the fact that they wait to tell you minimum deposits until after you set up an account & don't disclose the fees to use the core functionality of the app until after you've already invested in a tracker is incredibly sketchy.
Koray Okumus
Google Play

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