Auto Club App

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Auto Club App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Auto Club App's key feedback

1

Login Issues

A significant number of users experience problems with logging into the app, often encountering issues with password recognition and being redirected between different app versions. Approximately 15% of users report these login difficulties.

I tried to login but the app did not accept my known good password.

2

App Redundancy

Users are frustrated with the app redirecting them to the website, which defeats the purpose of having an app. This issue affects around 10% of users, who find the app redundant and inconvenient.

What’s the point of having an app that pushes you to your website all the time?

3

Payment Frustrations

Some users face challenges with making payments through the app, especially when on auto-pay, leading to declined transactions and difficulties in resolving payment issues. This affects about 8% of users.

I want to pay but the app will not allow me to pay through the app when on auto-pay.

4

Customer Support Failures

A portion of users express dissatisfaction with customer support, citing unresponsive communication and ineffective problem resolution. Approximately 12% of users are affected by these support issues.

App support is completely inept, and they never get back to you.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Allstate Mobile
Allstate Mobile receives high praise for its customer service and affordability, with users appreciating the ease of use and the helpfulness of the local offices. However, some users express frustration with the Drivewise feature and occasional navigation issues within the app.

#2 RUNNER UP

Auto Club App
The Auto Club App is generally well-received for its reliable roadside assistance and ease of use. Users appreciate the convenience of managing their membership and insurance, though some report issues with app navigation and login problems.

#3 Straggler

State Farm Mobile
State Farm Mobile is appreciated for its user-friendly interface and efficient claims process. However, users frequently report issues with the DriveSafe feature and express concerns about rising insurance rates and app functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Allstate Mobile
#1 Users Choice
Allstate Mobile receives high praise for its customer service and affordability, with users appreciating the ease of use and the helpfulness of the local offices. However, some users express frustration with the Drivewise feature and occasional navigation issues within the app.
Auto Club App
#2 Runner-up
The Auto Club App is generally well-received for its reliable roadside assistance and ease of use. Users appreciate the convenience of managing their membership and insurance, though some report issues with app navigation and login problems.
State Farm Mobile
#3 Straggler
State Farm Mobile is appreciated for its user-friendly interface and efficient claims process. However, users frequently report issues with the DriveSafe feature and express concerns about rising insurance rates and app functionality.

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Nuggets

Major Highlights of the Week

Persistent Login Issues
Users experience persistent login issues, where the app fails to remember their credentials and repeatedly prompts for reinstallation. This disrupts the user experience and hinders access to essential services.
The app never remembers my login and asks me to reinstall every time I open it.
Ineffective Support Channels
The app's support channels are ineffective, with users receiving non-responsive or incorrect contact information, leading to unresolved issues and frustration. This reflects poorly on the company's commitment to customer service.
Support gave me a 'do not respond' email, wasting my time and leaving my issue unresolved.
App Redundancy
Users are confused by the presence of multiple app versions, leading to navigation issues and login failures. This redundancy complicates the user journey and diminishes app reliability.
There are two apps, and the first one redirects to the second, causing login issues.
Payment Processing Barriers
The app's payment system is inflexible, particularly for users on auto-pay, who face difficulties making manual payments when auto-pay fails. This creates a barrier to seamless financial transactions.
Auto-pay declines, and the app won't let me pay manually, causing payment issues.
App-Website Loop
The app frequently redirects users to the website, which then prompts them to download the app again, creating a frustrating loop. This redundancy undermines the app's purpose and user satisfaction.
The app pushes me to the website, which tells me to download the app again.
Search Visibility Issues
The app's name lacks visibility in search results, making it difficult for users to find. This oversight in app naming and search optimization affects user acquisition and accessibility.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Persistent Login Issues
Users experience persistent login issues, where the app fails to remember their credentials and repeatedly prompts for reinstallation. This disrupts the user experience and hinders access to essential services.
Ineffective Support Channels
The app's support channels are ineffective, with users receiving non-responsive or incorrect contact information, leading to unresolved issues and frustration. This reflects poorly on the company's commitment to customer service.
App Redundancy
Users are confused by the presence of multiple app versions, leading to navigation issues and login failures. This redundancy complicates the user journey and diminishes app reliability.
Payment Processing Barriers
The app's payment system is inflexible, particularly for users on auto-pay, who face difficulties making manual payments when auto-pay fails. This creates a barrier to seamless financial transactions.
App-Website Loop
The app frequently redirects users to the website, which then prompts them to download the app again, creating a frustrating loop. This redundancy undermines the app's purpose and user satisfaction.
Search Visibility Issues
The app's name lacks visibility in search results, making it difficult for users to find. This oversight in app naming and search optimization affects user acquisition and accessibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app itself is great for managing insurance and roadside assistance, but it constantly prompts me to reinstall it every time I open it.
SoCal-GreenMan
The app is frustrating as it often redirects to the website and then asks to download the app again. It's a waste of time and money, and I'm considering canceling my membership.
SthlmMicke
I like the app, but it makes it difficult to pay my auto insurance in installments. I wish there was a way to break up payments to make it more manageable.
cheekyperez

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app itself is great for managing insurance and roadside assistance, but it constantly prompts me to reinstall it every time I open it.
Candice Wu
App Store
The app is frustrating as it often redirects to the website and then asks to download the app again. It's a waste of time and money, and I'm considering canceling my membership.
Kelly Williams
Google Play
I like the app, but it makes it difficult to pay my auto insurance in installments. I wish there was a way to break up payments to make it more manageable.
Koray Okumus
Google Play

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