Auto Club App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Auto Club App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Auto Club App's key feedback

1

Login Issues

A significant number of users report being unable to stay logged in, having to re-enter credentials every time they open the app. This inconvenience affects approximately 15% of users, leading to frustration, especially during emergencies.

I have to log in every time I use the app, which is annoying when I need quick access.

2

Roadside Assistance Delays

Users frequently experience delays and inaccurate ETAs when requesting roadside assistance through the app, affecting around 10% of users. This issue undermines the reliability of the service during critical times.

The app said the tow truck was 5 minutes away, but it took over an hour to arrive.

3

Navigation Difficulties

Some users find the app's navigation challenging, with features like TripTik and insurance policy access being hard to locate or use. This affects about 8% of users, leading to a less intuitive user experience.

I can't find maps or plan my trips easily with the app.

4

App Crashes and Performance

A portion of users, approximately 7%, report frequent app crashes and slow performance, which hinders their ability to use the app effectively for services like insurance management and roadside assistance.

The app keeps crashing and is slow despite updates, making it hard to use.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Geico Mobile
Geico Mobile receives mixed reviews, with users appreciating its user-friendly interface and helpful customer service. However, many users express frustration with the app's login process, frequent password resets, and issues with the DriveEasy feature, which is often criticized for being overly sensitive and inaccurate.

#2 RUNNER UP

Auto Club App
The Auto Club App is praised for its convenience and ease of use, particularly for managing insurance and roadside assistance. However, users report issues with login difficulties, app crashes, and inaccuracies in driving score features, leading to mixed overall satisfaction.

#3 Straggler

Allstate Mobile
Allstate Mobile is appreciated for its comprehensive features and ease of navigation, with users finding it helpful for managing policies and payments. Nonetheless, some users experience login issues, app crashes, and dissatisfaction with the Drivewise feature, which affects their overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Geico Mobile
#1 Users Choice
Geico Mobile receives mixed reviews, with users appreciating its user-friendly interface and helpful customer service. However, many users express frustration with the app's login process, frequent password resets, and issues with the DriveEasy feature, which is often criticized for being overly sensitive and inaccurate.
Auto Club App
#2 Runner-up
The Auto Club App is praised for its convenience and ease of use, particularly for managing insurance and roadside assistance. However, users report issues with login difficulties, app crashes, and inaccuracies in driving score features, leading to mixed overall satisfaction.
Allstate Mobile
#3 Straggler
Allstate Mobile is appreciated for its comprehensive features and ease of navigation, with users finding it helpful for managing policies and payments. Nonetheless, some users experience login issues, app crashes, and dissatisfaction with the Drivewise feature, which affects their overall experience.

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Nuggets

Major Highlights of the Week

Login Persistence
The app fails to retain user login information, requiring users to manually log in every time they open the app, which is inconvenient and frustrating, especially in emergency situations. This issue undermines the app's usability and could deter users from engaging with the app regularly.
I have to log in manually every time I open the app, which is a hassle.
Roadside Assistance ETA
The app provides inaccurate estimated times of arrival for roadside assistance, leading to user frustration and uncertainty during emergencies. This inconsistency in service delivery can erode trust in the app's reliability.
The app said the tow truck was 8 minutes away, but it never showed up.
Hard Braking Penalty
The app's driving score feature penalizes users for hard braking even in unavoidable situations, such as avoiding accidents, which users find unfair and discouraging. This could negatively impact user perception of the app's driving score accuracy.
I got penalized for hard braking when someone cut me off, which is unfair.
App Crashes
Frequent app crashes and loading issues prevent users from accessing essential features like roadside assistance and policy information, leading to dissatisfaction and potential loss of users. This technical instability is a critical barrier to user engagement.
The app crashes every time I try to request roadside assistance.
Virtual Assistant Frustration
The reliance on virtual assistants for customer support is frustrating users, as they prefer speaking to a human for accurate and timely assistance. This reliance on automation can lead to a perception of poor customer service.
The virtual assistant is unhelpful, and I can't reach a human for support.
Gas Price Inaccuracy
The app's gas price feature often provides incorrect information, which diminishes its utility and user trust. Accurate and reliable data is crucial for maintaining user engagement with this feature.
The gas prices listed in the app are always wrong.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Persistence
The app fails to retain user login information, requiring users to manually log in every time they open the app, which is inconvenient and frustrating, especially in emergency situations. This issue undermines the app's usability and could deter users from engaging with the app regularly.
Roadside Assistance ETA
The app provides inaccurate estimated times of arrival for roadside assistance, leading to user frustration and uncertainty during emergencies. This inconsistency in service delivery can erode trust in the app's reliability.
Hard Braking Penalty
The app's driving score feature penalizes users for hard braking even in unavoidable situations, such as avoiding accidents, which users find unfair and discouraging. This could negatively impact user perception of the app's driving score accuracy.
App Crashes
Frequent app crashes and loading issues prevent users from accessing essential features like roadside assistance and policy information, leading to dissatisfaction and potential loss of users. This technical instability is a critical barrier to user engagement.
Virtual Assistant Frustration
The reliance on virtual assistants for customer support is frustrating users, as they prefer speaking to a human for accurate and timely assistance. This reliance on automation can lead to a perception of poor customer service.
Gas Price Inaccuracy
The app's gas price feature often provides incorrect information, which diminishes its utility and user trust. Accurate and reliable data is crucial for maintaining user engagement with this feature.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app itself is tricky to navigate, and the Roadside Assistance feature is frustrating due to inaccurate virtual assistance. It's also difficult to reach a human representative.
Go Enzo
The app doesn't retain login information, requiring me to log in every time, which is inconvenient, especially in emergencies.
Jayrelly
The app frequently crashes and doesn't load my insurance policy, making it difficult to manage my account.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app itself is tricky to navigate, and the Roadside Assistance feature is frustrating due to inaccurate virtual assistance. It's also difficult to reach a human representative.
Candice Wu
App Store
The app doesn't retain login information, requiring me to log in every time, which is inconvenient, especially in emergencies.
Kelly Williams
Google Play
The app frequently crashes and doesn't load my insurance policy, making it difficult to manage my account.
Koray Okumus
Google Play

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