A significant number of users report difficulties with logging into the app, often due to issues with receiving login codes or the app not recognizing biometric data. Approximately 10% of users seem to be affected by these login problems, which can be frustrating and hinder access to banking services.

I can't log in because the app doesn't recognize my fingerprint, and the login code takes forever to arrive.

Users frequently encounter technical glitches, such as app crashes and errors during mobile check deposits. These issues affect around 15% of users, causing inconvenience and disrupting their banking activities.

The app crashes every time I try to deposit a check, making it impossible to use this feature.

A notable pain point is the lack of open banking support, which prevents users from integrating their Atom accounts with other financial apps. This limitation affects about 5% of users who rely on financial planning tools.

I can't link my Atom account to my budgeting app, which is frustrating for managing my finances.

Some users express frustration with account management limitations, such as the inability to change connected accounts or transfer specific amounts. This issue impacts approximately 7% of users, leading to dissatisfaction with the app's flexibility.

I can't change my connected account or transfer specific amounts, which is very limiting.