Atom bank

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Atom bank's key feedback

App Update Issues

A significant number of users are experiencing problems with app updates, where the app either fails to update or gets stuck in a loop, rendering it unusable. Approximately 10% of users report this issue.

I can't open the app because it says it needs an update, but the update won't progress.

Open Banking Absence

Several users are frustrated by the lack of open banking support, which prevents them from managing all their financial accounts in one place. This affects around 8% of users.

I can't link my Atom account to my budgeting app, which is essential for my financial planning.

Login and Security Flaws

Users have reported issues with login and security features, such as unreliable Face ID and fingerprint recognition, affecting their ability to access the app smoothly. This impacts about 7% of users.

The app doesn't respond to my fingerprint scan, forcing me to use alternative login methods.

Technical Glitches

Some users face technical glitches, such as app crashes and server connection problems, which hinder their ability to use the app effectively. Approximately 6% of users encounter these issues.

The app crashes every time I try to enter my password, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut

Revolut receives overwhelmingly positive feedback for its user-friendly interface, excellent currency exchange rates, and efficient international transactions. Users appreciate its comprehensive features, including budgeting tools and fast customer service, making it a preferred choice for many.

#2 RUNNER UP

Atom bank

Atom bank is praised for its easy account setup, competitive interest rates, and efficient customer service. However, some users express frustration over technical issues, such as app updates and lack of open banking support, which hinder the overall experience.

#3 Straggler

Starling Bank

Starling Bank is highly regarded for its user-friendly app and excellent customer service, with many users appreciating its innovative features and ease of use. However, some users face challenges with international transactions and withdrawal limits, which can be inconvenient for frequent travelers.

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Nuggets

Major Highlights of the Week

App Update Loop

Users are experiencing a continuous loop when attempting to update the app, preventing access and functionality. This issue is causing significant frustration as users cannot proceed past the update prompt.

I am unable to open the app as it tells me it needs to update, but when I try, it does not progress at all.

Open Banking Absence

The lack of open banking integration is a major inconvenience for users who rely on financial aggregation apps for comprehensive financial management. This missing feature is prompting users to reconsider their choice of Atom Bank.

I was disappointed to find that Atom Bank does not support open banking, which is essential for managing all my finances in one place.

Face ID Issues

Face ID functionality is unreliable, leading to user frustration and forcing them to resort to alternative login methods. This inconsistency undermines the app's security and ease of use.

No matter what I did, it wouldn’t set up my Face ID, so now I use code or voice.

Users are encountering problems with login processes, including delayed code delivery and unresponsive fingerprint scanning. These issues hinder access and diminish the user experience.

Transfer Limitations

The app restricts users to transferring all funds at once, lacking flexibility for partial transfers. This limitation is inconvenient for users who prefer more control over their transactions.

I thought I could move money in different amounts, but the only option is to move all money at once.

Technical Account Issues

Users face technical difficulties when attempting to change connected accounts, leading to prolonged resolution times and eroding trust in the bank's reliability. This issue is critical for maintaining user confidence.

I cannot change my connected account, nor can I transfer money in due to this technical issue, and resolving it will take several days.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Update Loop

Open Banking Absence

Face ID Issues

Face ID functionality is unreliable, leading to user frustration and forcing them to resort to alternative login methods. This inconsistency undermines the app's security and ease of use.

Users are encountering problems with login processes, including delayed code delivery and unresponsive fingerprint scanning. These issues hinder access and diminish the user experience.

Transfer Limitations

The app restricts users to transferring all funds at once, lacking flexibility for partial transfers. This limitation is inconvenient for users who prefer more control over their transactions.

Technical Account Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

Despite all the hooha about the latest update, still no landscape version for latest iPads! Suggest looking at other banking apps, most have a landscape version, even NSI!

Hereford7

I strongly encourage Atom Bank to enable open banking integration. It’s an essential feature for many customers today and would greatly improve the overall user experience.

SazzleDazzle_

For an internet-exclusive bank to repeatedly have the technical issue of not being able to change one’s connected account, it’s simply horrendous. It has been 3 days and I still cannot change my connected account, nor can I transfer money in because of this technical issue.

VictoriaV5

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The quotes of the week

Hear from some of the most impactful users to drive changes

Despite all the hooha about the latest update, still no landscape version for latest iPads! Suggest looking at other banking apps, most have a landscape version, even NSI!

Candice Wu

App Store

I strongly encourage Atom Bank to enable open banking integration. It’s an essential feature for many customers today and would greatly improve the overall user experience.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Atom bank

Top Insights This Week

App Update Issues

Open Banking Absence

Login and Security Flaws

Technical Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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