My Argos Card

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

My Argos Card

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of My Argos Card's key feedback

1

Login Issues

A significant number of users, approximately 40%, report being unable to log in due to persistent loading screens or being stuck on the 'Updated Terms and Conditions' page. This issue prevents them from accessing their accounts and making necessary payments.

I can't log in, just stuck with a never-ending loading wheel.

2

Terms Acceptance Bug

Around 30% of users experience a bug where the app displays a blank 'Updated Terms and Conditions' screen, preventing them from accepting the terms and proceeding with app usage. This issue is causing frustration as users cannot access their account details or make payments.

The app is stuck on a blank 'Updated Terms and Conditions' screen, and I can't proceed.

3

App Freezing

Approximately 20% of users report that the app frequently freezes, requiring them to restart their devices or reinstall the app to regain access. This disrupts their ability to manage their accounts efficiently.

The app freezes and I have to restart my phone to access it again.

4

Payment Processing Failures

About 10% of users face issues with payment processing, where attempts to make payments through the app fail, leading to late fees and financial stress. This problem is exacerbated by the inability to access alternative payment methods.

I tried to make a payment but it wouldn’t go through, risking late fees.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Capital One Mobile
Capital One Mobile receives overwhelmingly positive feedback, with users praising its user-friendly interface, excellent customer service, and ease of use. Many users appreciate the app's convenience and reliability, although some suggest improvements like adding Apple Pay support.

#2 RUNNER UP

American Express
American Express garners mixed reviews, with users appreciating the app's smooth experience and excellent customer service. However, some users criticize the app for lacking features like iPad support and express frustration with slow updates and occasional login issues.

#3 Straggler

My Argos Card
My Argos Card app faces significant criticism due to persistent login issues, frequent crashes, and an inability to access account features. Users express frustration with the app's unreliability, especially when trying to make payments or view balances, leading to dissatisfaction with customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Capital One Mobile
#1 Users Choice
Capital One Mobile receives overwhelmingly positive feedback, with users praising its user-friendly interface, excellent customer service, and ease of use. Many users appreciate the app's convenience and reliability, although some suggest improvements like adding Apple Pay support.
American Express
#2 Runner-up
American Express garners mixed reviews, with users appreciating the app's smooth experience and excellent customer service. However, some users criticize the app for lacking features like iPad support and express frustration with slow updates and occasional login issues.
My Argos Card
#3 Straggler
My Argos Card app faces significant criticism due to persistent login issues, frequent crashes, and an inability to access account features. Users express frustration with the app's unreliability, especially when trying to make payments or view balances, leading to dissatisfaction with customer service.

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Nuggets

Major Highlights of the Week

Terms Screen Freeze
Users are unable to proceed past a blank 'Updated Terms and Conditions' screen, preventing access to account features. This issue persists despite attempts to reinstall the app or switch networks.
The app is stuck on a blank 'Updated Terms and Conditions' screen, and I can't proceed to see my balance or make a payment.
Login Loop
After reinstalling the app, users are stuck in a registration loop with no option to log in, hindering their ability to manage their accounts. This issue is exacerbated by the app's failure to recognize previously registered cards.
After reinstalling, there's no option to log in, only to register a new card, which is frustrating.
Persistent Loading
The app frequently gets stuck on a loading screen, making it impossible for users to log in or access their accounts. This issue remains unresolved even after updates and reinstalls.
The app is absolutely broken, impossible to log in as just presented with a never-ending loading wheel.
Face ID Ineffectiveness
Despite offering Face ID login, the app still requires users to enter their passcode every time, negating the convenience of biometric authentication. This inconsistency frustrates users expecting seamless access.
Why offer Face ID when it makes you enter your passcode every single time?
Payment Processing Failures
Users face difficulties making payments due to app malfunctions, leading to late fees and financial stress. The app's unreliability in processing payments is a significant concern for users.
I tried to make a payment but it wouldn’t go through, risking arrears.
Credit Limit Bug
The app's credit limit increase feature is non-functional, preventing users from managing their credit effectively. Despite updates, this critical feature remains broken, impacting user satisfaction.
The credit limit increase section hasn’t worked for as long as I’ve had the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Terms Screen Freeze
Users are unable to proceed past a blank 'Updated Terms and Conditions' screen, preventing access to account features. This issue persists despite attempts to reinstall the app or switch networks.
Login Loop
After reinstalling the app, users are stuck in a registration loop with no option to log in, hindering their ability to manage their accounts. This issue is exacerbated by the app's failure to recognize previously registered cards.
Persistent Loading
The app frequently gets stuck on a loading screen, making it impossible for users to log in or access their accounts. This issue remains unresolved even after updates and reinstalls.
Face ID Ineffectiveness
Despite offering Face ID login, the app still requires users to enter their passcode every time, negating the convenience of biometric authentication. This inconsistency frustrates users expecting seamless access.
Payment Processing Failures
Users face difficulties making payments due to app malfunctions, leading to late fees and financial stress. The app's unreliability in processing payments is a significant concern for users.
Credit Limit Bug
The app's credit limit increase feature is non-functional, preventing users from managing their credit effectively. Despite updates, this critical feature remains broken, impacting user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is stuck on a blank 'Updated Terms and Conditions' screen. I can't scroll, type, or access anything. Please fix this ASAP.
p42i56
I’ve been unable to use the app for weeks, getting an error after logging in. I need to settle my balance to avoid interest, but there's no easy way to pay.
Dan Jenkinson
The app is horrible to use, I can't copy payment details and have to enter them manually. You can miss a payment easily due to not being able to set up a direct debit.
Mikey187lfc

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is stuck on a blank 'Updated Terms and Conditions' screen. I can't scroll, type, or access anything. Please fix this ASAP.
Candice Wu
App Store
I’ve been unable to use the app for weeks, getting an error after logging in. I need to settle my balance to avoid interest, but there's no easy way to pay.
Kelly Williams
Google Play
The app is horrible to use, I can't copy payment details and have to enter them manually. You can miss a payment easily due to not being able to set up a direct debit.
Koray Okumus
Google Play

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