My Argos Card

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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My Argos Card

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of My Argos Card's key feedback

1

Login Issues

A significant number of users, approximately 40%, report being unable to log in due to persistent errors or being stuck on loading screens, which prevents them from accessing their accounts and making payments.

I can't log in, just stuck with a loading circle, making it impossible to pay my bill.

2

Terms and Conditions Bug

Around 30% of users experience a bug where the app displays a blank 'Updated Terms and Conditions' screen, preventing them from proceeding with any actions, including payments.

The app is stuck on a blank terms and conditions screen, and I can't agree to proceed.

3

App Freezing

Approximately 20% of users report that the app frequently freezes, making it impossible to navigate or complete transactions, which is frustrating for those needing to manage their accounts.

The app freezes every time I try to use it, so I can't check my balance or make payments.

4

Face ID and Passcode Issues

About 10% of users are frustrated with the Face ID feature, as it still requires them to enter their passcode every time, negating the convenience of biometric login.

Face ID is pointless because I have to enter my passcode every time I use the app.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

American Express App
Users generally praise the American Express App for its reliability and user-friendly interface. Many appreciate the seamless login process and the ability to easily track transactions and manage accounts.

#2 RUNNER UP

Barclaycard
Barclaycard receives mixed feedback, with users appreciating its comprehensive features but expressing frustration over occasional login issues and slow customer support. Despite these issues, many find the app useful for managing their credit card accounts.

#3 Straggler

My Argos Card
The My Argos Card app has received predominantly negative feedback, with users experiencing significant issues such as login failures, app crashes, and problems with accepting updated terms and conditions. Many users express frustration over the inability to make payments and the lack of effective customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
American Express App
#1 Users Choice
Users generally praise the American Express App for its reliability and user-friendly interface. Many appreciate the seamless login process and the ability to easily track transactions and manage accounts.
Barclaycard
#2 Runner-up
Barclaycard receives mixed feedback, with users appreciating its comprehensive features but expressing frustration over occasional login issues and slow customer support. Despite these issues, many find the app useful for managing their credit card accounts.
My Argos Card
#3 Straggler
The My Argos Card app has received predominantly negative feedback, with users experiencing significant issues such as login failures, app crashes, and problems with accepting updated terms and conditions. Many users express frustration over the inability to make payments and the lack of effective customer support.

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Nuggets

Major Highlights of the Week

Login Failures
Users experience persistent login issues, often getting stuck on a registration page or unable to proceed past a blank terms and conditions screen. This prevents them from accessing their accounts and making necessary payments.
I can't log in, just stuck on a registration page, and I need to make a payment.
Terms Screen Bug
The app frequently displays a blank 'Updated Terms and Conditions' screen with non-functional agree/disagree buttons, blocking users from proceeding. This issue is exacerbated by the lack of alternative access to account information.
The app is stuck on a blank terms screen, and I can't agree to proceed.
App Freezing
The app often freezes or crashes, making it impossible for users to check balances or make payments. This instability leads to frustration and potential financial penalties for users unable to manage their accounts.
App freezes, can't access my balance or make payments.
Update Issues
Recent updates have introduced severe bugs, such as endless loading screens, rendering the app unusable. Users express frustration over the lack of proper testing before release.
Since the update, the app is stuck on a loading screen and won't open.
Face ID Ineffectiveness
Despite offering Face ID login, the app still requires users to enter their passcode every time, negating the convenience of biometric authentication. This inconsistency frustrates users expecting a seamless login experience.
Face ID is pointless as I have to enter my passcode every time.
Credit Limit Bug
The feature to request a credit limit increase is non-functional, preventing users from managing their credit effectively. This issue persists despite updates claiming to address it.
Credit limit increase section doesn't work, even after updates.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users experience persistent login issues, often getting stuck on a registration page or unable to proceed past a blank terms and conditions screen. This prevents them from accessing their accounts and making necessary payments.
Terms Screen Bug
The app frequently displays a blank 'Updated Terms and Conditions' screen with non-functional agree/disagree buttons, blocking users from proceeding. This issue is exacerbated by the lack of alternative access to account information.
App Freezing
The app often freezes or crashes, making it impossible for users to check balances or make payments. This instability leads to frustration and potential financial penalties for users unable to manage their accounts.
Update Issues
Recent updates have introduced severe bugs, such as endless loading screens, rendering the app unusable. Users express frustration over the lack of proper testing before release.
Face ID Ineffectiveness
Despite offering Face ID login, the app still requires users to enter their passcode every time, negating the convenience of biometric authentication. This inconsistency frustrates users expecting a seamless login experience.
Credit Limit Bug
The feature to request a credit limit increase is non-functional, preventing users from managing their credit effectively. This issue persists despite updates claiming to address it.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is stuck on a blank 'Updated Terms and Conditions' screen. I can't scroll, type, or access anything. Please fix this ASAP.
p42i56
I’ve been unable to use the app for a couple of weeks now and keep getting the ‘Oops, something went wrong’ error after logging in. I need to settle my balance by the end of this month to avoid interest and there seems to be no easy way to pay them!
Dan Jenkinson
Every other day it stops working and the only way to get back into your card details is to delete the app then download it and put all your details back in again. Very annoying.
Nana*Meme

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is stuck on a blank 'Updated Terms and Conditions' screen. I can't scroll, type, or access anything. Please fix this ASAP.
Candice Wu
App Store
I’ve been unable to use the app for a couple of weeks now and keep getting the ‘Oops, something went wrong’ error after logging in. I need to settle my balance by the end of this month to avoid interest and there seems to be no easy way to pay them!
Kelly Williams
Google Play
Every other day it stops working and the only way to get back into your card details is to delete the app then download it and put all your details back in again. Very annoying.
Koray Okumus
Google Play

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