Victory+

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Victory+'s key feedback

Streaming Issues

Many users report frequent buffering, freezing, and app crashes during live streams, affecting approximately 40% of users. These issues disrupt the viewing experience, especially during live sports events.

The app constantly freezes during games, making it nearly impossible to watch without interruptions.

Device Compatibility

A significant number of users, around 30%, face compatibility issues with their devices, particularly with Samsung TVs and Chromecast, limiting their ability to watch on larger screens.

I can't cast to my Samsung TV, and the app doesn't support Chromecast, which is very frustrating.

Login and Access Problems

About 25% of users experience difficulties with logging in, staying logged in, or accessing content due to location restrictions, which hinders their ability to watch their favorite teams.

The app keeps logging me out, and I can't access games because it says they're not available in my area.

Ad Interruptions

Approximately 20% of users are frustrated by ads interrupting live gameplay, often cutting in at inappropriate times, which detracts from the overall viewing experience.

Ads keep interrupting the game at random times, ruining the flow of watching live sports.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DAZN

DAZN receives mixed feedback, with users praising its content variety and streaming quality, especially for boxing and football. However, many users express frustration over frequent buffering, high subscription costs, and poor customer service, particularly regarding subscription cancellations and refunds.

#2 RUNNER UP

fuboTV

fuboTV is appreciated for its wide range of sports channels and streaming quality, but users often criticize its high subscription costs and technical issues, such as app crashes and buffering. The lack of certain popular channels like ESPN and difficulties with customer service are also common complaints.

#3 Straggler

Victory+

Victory+ receives mixed reviews, with users enjoying the free access to sports content but frequently encountering technical issues like buffering, app crashes, and poor streaming quality. Many users are frustrated with misleading advertising about free content and the lack of customer support.

Nuggets

Major Highlights of the Week

Connection Errors

Users experience frequent disconnections during live streams, leading to missed game moments and frustration. The app fails to maintain a stable connection even with strong internet, causing interruptions in viewing.

The game constantly disconnects mid-battle, and I can't reconnect, resulting in a loss.

Inadequate Support

Customer support is perceived as unhelpful and automated, failing to resolve user issues effectively. Users feel frustrated by the lack of human interaction and resolution for their problems.

Support is a joke; it's all automated, and I can't get help with my account recovery.

App Freezing

The app frequently freezes during commercials and gameplay, requiring users to restart it multiple times. This disrupts the viewing experience and leads to dissatisfaction.

The app freezes during commercials, and I have to exit and reopen it to continue watching.

Chromecast Issues

The app lacks Chromecast support, limiting users' ability to stream content to their TVs. This omission frustrates users who prefer watching on larger screens.

There's no option to cast to my TV, which is disappointing for a streaming app.

Geolocation Restrictions

Users outside specific regions cannot access content, leading to dissatisfaction among fans who want to watch their favorite teams. The app's geolocation restrictions are seen as a barrier to access.

I can't watch games because they're not available in my area, which is frustrating.

Users face difficulties logging in and accessing content, with frequent errors and account verification problems. These issues prevent users from enjoying the app's offerings.

I can't log in to watch the game; it keeps saying my email isn't found.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connection Errors

Inadequate Support

Customer support is perceived as unhelpful and automated, failing to resolve user issues effectively. Users feel frustrated by the lack of human interaction and resolution for their problems.

App Freezing

The app frequently freezes during commercials and gameplay, requiring users to restart it multiple times. This disrupts the viewing experience and leads to dissatisfaction.

Chromecast Issues

The app lacks Chromecast support, limiting users' ability to stream content to their TVs. This omission frustrates users who prefer watching on larger screens.

Geolocation Restrictions

Users outside specific regions cannot access content, leading to dissatisfaction among fans who want to watch their favorite teams. The app's geolocation restrictions are seen as a barrier to access.

Users face difficulties logging in and accessing content, with frequent errors and account verification problems. These issues prevent users from enjoying the app's offerings.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been playing Clash of Clans for years, but the recent updates have made it frustrating. The AI doesn't work well, and the time limits ruin potential three-star attacks. It's becoming more of a chore than fun.

388338838362916

Week of May 27th, 2025

The game is fun, but the wait times for building upgrades are too long. It would be perfect if the wait times were shorter or if there were more ways to earn gems without spending money.

Zmanpickleton1

Week of May 27th, 2025

I've been a fan of Clash of Clans for a long time, but the recent changes to the troop system are disappointing. Troops disappear when super troops expire, which is frustrating. The game used to be better before these updates.

Nicknamesaredumb!!!!!!!!!!

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The game is fun, but the wait times for building upgrades are too long. It would be perfect if the wait times were shorter or if there were more ways to earn gems without spending money.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Victory+

Top Insights This Week

Streaming Issues

Device Compatibility

Login and Access Problems

Ad Interruptions

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts